Amazon India — Product not delivered as informed

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Chennai, Tamil Nadu, 600014

Im just pasting my chat history with amazon customer care as my complaint.. which is self explanation..

Adnan
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You are now connected to adnan from amazon.in
Customer's issue
Where is my order?
Hello, my name is adnan. i'll certainly try to help regarding your concern.
11:23 pm
What happened to my order?
11:24 pm
May i please know the order id.?
11:24 pm
Lemme wait.. amd lemme check whether you have a chat history or not...
11:25 pm
We do have a history. i will check it jabeen.
11:26 pm
K. i'll wait..
11:26 pm
Just to confirm, is this the order.? paint zoom electric portable spray painting machine - paint zoom_h5hm9
11:28 pm
Then you don't have any proper history
11:28 pm
That was just for confirmation jabeen.
11:29 pm
No it's not
11:29 pm
Please give me a moment.
11:29 pm
Is it this.? royalscart floral design painting analog wall clock - 12 x 12 inch
11:31 pm
I am asking this because all the products are mentioned as delivered jabeen
11:32 pm
I opened a dispute.. and you people not even aware of what it is.. so funny..
11:33 pm
Then tell me which one one is not delivered..
11:33 pm
This is the one not delivered, "lifeline hg 002 square home gym"
11:34 pm
Sorry to keep you waiting
11:35 pm
Now tell me what's the status?
11:35 pm
As you already know jabeen you have raised a dispute and the issue is already escalated to the seller regarding your order.
11:35 pm
However, please wait for a maximum of 2 days and the seller will contact you regarding the delivery.
11:36 pm
The same answer i'm getting since from 5th july 2016 and today is 11/07/2016
11:37 pm
I placed order on 28-june
11:38 pm
I completely understand the incovenience that has been caused to you, i know how it feels. i apologize for that.
11:39 pm
I jus need solurion.. nothing else..
11:39 pm
Yes jabeen, i see that. however, this is a seller fulfilled item.
11:39 pm
So the seller fulfilled orders are dispatched form the seller and the delivery is also done by the courier that the seller has appointed.
11:40 pm
As u ppl used to say this chat is recorded for quality purpose for the sake of public
11:40 pm
This is the reason why there is a delay in your product delivery.
11:40 pm
Yes jabeen, it is true that the chat is recorded.
11:41 pm
I don't know the seller i had paid to amazon.in
11:41 pm
Yes sir, you are right. i was just trying to explain you what exactly happens
11:42 pm
Fyi i'm m also recording the chat
11:42 pm
We have contacted the seller on your behalf to deliver the package, in case there is any issue, the seller would contact you. unfortunately, this is not happened untill now.
11:42 pm
Sure sir, you can record the chat.
11:43 pm
Solution please
11:43 pm
As you have waited for a longer time than expected.
11:43 pm
I want to be very frank with you on this. i advise you to cancel the order and place a new order of this product as it would arrive earlier than this
11:44 pm
That is not solution.. according to the consumer act an online selling portal is liable for the order until it reaches customer..
11:46 pm
Yes sir it is. it was just an alternative i gave you.
11:47 pm
U cannot suggest.. you should give solution
11:47 pm
Sure jabeen. i have contacted the seller for the delivery of your product.
11:48 pm
My past 30 days purchases would be around 50k.. and ofcourse i'm not a joker
11:49 pm
It would be more appreciated if you wait for 2 more days as the seller will get back to you on that.
11:49 pm
Of course you are not jabeen.
11:49 pm
I see all your orders. but please understand there are some orders that are delivered late due to some technical issues of the sellers.
11:50 pm
Then what is the progress of past 7days dispute..
11:50 pm
??
11:50 pm
However, you are completely right.
11:51 pm
To be very frank jabeen, the seller was not responding regarding this issue.
11:51 pm
I'm not asking y it is late? i'm jus asking where it is and what is the current status?
11:51 pm
Your product is dispatched from the seller
11:52 pm
And is also shipped that is a courier is already assigned to the package.
11:52 pm
The only thing left with your order is its delivery.
11:53 pm
The product worth is 14k inr... and you r telling that the seller is not responding?
11:53 pm
The seller might have worked on your order jabeen and the seller would contact us after the delivery is done.
11:54 pm
Please be patient jabeen, as you are already. just wait for 2 more days and the seller would get back to you on this.
11:55 pm
Could u issue me complaint docket number and seller information?
11:56 pm
Please give me a moment.
11:57 pm
So that i can take a legal action..
11:57 pm
Do not worry about that sir, amazon will take a legal action if the seller does not get back to you in 2 days.
11:58 pm
And i am sorry jabeen, but i would not be able to provide you the seller information. i hope you understand my limitations.
11:58 pm
I'm not interested.. jus provide me the information
11:58 pm
You cannot answer like this dear adnan.. as u might be knowing the civic rights..
12:00 am
I am sorry jabeen, but the company policy does not allow anyone in the company to provide this information to anyone as this is confidential.
12:00 am
Then wait for awhile..
12:01 am
I'll provide the information
12:01 am
However, i could definitely guide you to contact the seller
12:01 am
Gamma fitness
12:02 am
Jabeen, we already have that information. if you want you caould contact the seller from your own account.
12:03 am
*could
12:03 am
Just click on your orders, and find this order and select it.
12:03 am
After you select this order, you will find an option to contact the seller there named as contact seller.
12:04 am
This particular chat will be broadcasted immediately in all the social media.. to make sure that it won't happens for any other consumer like me..
12:06 am
I cannot comment on that.
12:06 am
And the seller would be penalized for the non commitment
12:07 am
However, i take the feedback from my side that this kind of issues do not happen.
12:07 am
What is your nodal officer id?
12:07 am
And yes, the seller would definitely be penalized if it does not fulfill the order.
12:08 am
I am sorry, i cannot provide that.
12:08 am
Adnan it your duty to provide your grievance cell number if your customer have any dispute
12:10 am
I am sorry, we do not have the grievance cell number.
12:11 am
Now i'm asking amazon grievance number not seller information..
12:11 am
Which should be peovided to the customer as per law
12:12 am
However, you can provide the order id, that should help you out in future.
12:12 am
I think you are not getting what i'm trying to say
12:13 am
I need to complaint higher officials.. not about u.. it all about my issue.. you suppose to provide me that r8?
12:14 am
Please give me a moment
12:15 am
[protected]@amazon is the email address of our higher authority, you can write an email to them, however we will also work on it from our side to have it resolved.
12:16 am
No it is not seems to be righ...
12:18 am
Apologies for the typing error it is, [protected]@amazon.in
12:19 am
So pitty
12:20 am
Is there anything else i could assist you with.?
12:21 am