Amazon India — Product replacement/refund issue

Address:Jammu, Jammu and Kashmir, 180001

Sir,
I purchase motorola moto g4 plus mobile from amazon.in with in two days i have problem there is over heating issue.
Then i call amazon care for replacement or refund but they can't do any thing for me they simply ask me go motorola service center and take the service from them but according to amazon policies it provides 10 days replacement/refund guarantee.
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