Amazon India — Product returned due to delivery agent not carrying a card machine + pathetic customer care

Address:	Mumbai City, Maharashtra, 421201
Website:	www.amazon.in

This has been happening time and again and hence I would now cancel the entire list of my pending 8 orders which I bought at the Sale.
I ordered a Speedo Swimming cap a while back and got a msg that it will be delivered today. I was at home the whole day waiting for the delivery when i receive the msg that product not delivered due to courier guy not carrying a card machine. This repeated for 2 days and the product was returned. Order #[protected].
This is simply outrageous. The delivery agents do not carry debit/credit card reader and i have to go to ATM and get money to pay him??? WHY DOES AMAZON PROMISE SERVICES THAT IT IS INCAPABLE TO PROVIDE. ALSO WHY DO THEY HIRE SUCH A PATHETIC DELIVERY AGENTS???

Above that, when I spoke to one of the Customer care rep, he kinda treated me as if it is my fault since I am expecting too much out of Amazon nowadays. He states that it's not a compulsion to carry the card swipe machine and hence I need to pay by cash ONLY.. This was not mentioned at the time of placing the order. As per me he should have escalated this with the delivery agent rather than losing a loyal customer like me. Since, I was a bit irate as the product that I ordered was to be gifted to someone today on her birthday, it hurt me more. I hope the call that we had is heard and necessary training given to the executive. He did not even send the feedback link coz he knew he couldn't handle the query well..

I feel Amazon has become quite big in the industry and doesn't need any more loyal customers. Feel pity about them