[Resolved]  Amazon India — Promo not applied and misdirection for customers

Address:

Pondicherry, Puducherry

Hi, i had ordered an Inc. 5 Women's Slippers from Amazon, while ordering there was a promo which read 40% additional discount at checkout for products fulfilled by Amazon and at the deals page it read seller "RONN studio", so i had ordered a slipper from RONN Studio and it was fulfilled by Amazon, i can attach the screenshots of the same, but while placing the order the promo was not applied . I contacted the customer care center and each person gave me different answers. One person -(Rizwan ) said that it was a mistake in the system and they would refund 40% of the amount back to me, while the other said that it was not fulfilled by amazon but it was fulfilled by amazon and finally when i had contacted Vaishnavi from amazon, she had told me that this offer is not applicable as the items are already sold.And when i had informed about the other calls i made to amazon, she would send complaint against the other operators as it is violation of policy to say that. Pls look into this as this is a fake promo from amazon and has caused inconvenience to me and others too