Amazon India — Shipment still not received

Address:	800020
Website:	www.amazon.in

Order no[protected]. I have ordered this product on 9th aug and was told that it would be delivered on 16th aug. But unfortunately the product is yet not delivered. When i track the order it shows as shipped on 14th aug reachnear facility. I had to contact the courier company. I had to make several phone calls to courier company and then every time customer care said that it would be delivered next 24 hour today 6 days have passed but still not received or not receive any call to customer care. Today i chat with customer care assistant mr satyendra. I got same reply wait 24 hr or u cancel the order. Chat detail is below
Me: order#[protected] still not delivered
Satyendra: hello, my name is satyendra. I'll certainly try to help regarding your concern.
Me: delivery date is 16
14 aug arrived in patna facility
Satyendra: poonam, as of your concern package still not delivered.
Me: yes
Satyendra: i am very sorry for the inconvenience faced by you. Please do not worry for the same. I can assure you that i'm here to help and will do my best to resolve this.
Me: my question why my order is still not delivered
I call to various time to customer care but still issue is not resolved
Satyendra: poonam, i completely understand your concern. Could you please provide me the order number so that i can help you in the best possible way.
Me:[protected]
Satyendra: if i am correct you are referring for webkreature bigfoot extreme rock crawler monster truck with radio controller - red / green
Me: yes
Satyendra: poonam, might be some issue with the courier service team.
Please allow me 2 minutes so that i can contact the courier service team.
Me: ok
Satyendra: thank you
Thank you for being on hold. Really appreciate this as you kept patience for the same.
Me: wlc
Satyendra: i just contacted the courier service team and given my clear instruction to get deliver the package at the earliest with in 24 hpurs from now.
I would like to request you, please wait till 24 hours from now.
If till tomorrow package not deliver, please cancel and reorder the same in guaranteed delivery date, we will issue refund for extra fast delivery charge.
Me: when i contact to customer care the same ans provide me
Satyendra: i can understand but we also have some limitations as package delivery totally depends on courier service team.
Me: 23 aug my son birthday. This is my son birthday gift
Satyendra: poonam. I have respect of your concern.
Me: if you not delivered so why are tell wait 24 hour.
I am regular customer and now i am not happy your service.
Satyendra: really appreciate that you have chosen amazon.
Most of our orders are delivered on time, but few orders failed to be delivered on time and are late, i am really sorry for this.
Me: 6 day i wait for my order and now you tell me your limitation and excuses
Satyendra: poonam, if i would there i would also be reacted in the same way.
If you want then you can also cancel your order.
Me: this is my son birtday gift that its. I think you dont understand
Satyendra: you can reorder the same in guaranteed delivery date option.
Me: after 6 days you tell me cancel the order why u not tell me earlier and why u every time told me wait another 24 hr
Can you share your escalation mail id
Satyendra: i am saying you can also reorder the same in guaranteed delivery date.
Else please wait till 24 hours from now.
We are trying to deliver the package at the earliest.
Me: ok
But i want esclation mail id or senior level contact no or email id
Satyendra: [protected]@amazon.in
This is our mail address.
Me: you dont have any senior mail id or any nodal ya zonal person mail id i dont tink show
Satyendra: i already provided you above.
Me: you provide your email id
Satyendra: you can write to us in abaove mail address.
Me: i want your senior id
Satyendra: [protected]@amazon.in
Me: ok fine
Satyendra: please feel free to tell me if there is anything else i may assist you with.
Me: thanks but i am not satisfy your answer
Bye
Satyendra: i will make sure you will not face the same issue again.