Amazon India — Water Geyser Order#[protected] product not delivered

Address:	Hyderabad, Andhra Pradesh, 500008
Website:	Amazon

Order#[protected]

Hope you at least will not disappoint me. This is about the below order. I have placed this order on 6th and then they it will delivered on the weekend. However this is the 2nd weekend and my product is still not delivered. Situation 1st time it was not delivered because courier team said my address is not full. However courier man who contacted me did not said anything like this. So i called to your customer service they confirmed that the product will be delivered but no go. Then i called again and customer service and they said they will escalate the issue nothing happened. Another week started i waited and then i contacted the customer service and they said they said that they will make sure that its gets delivered this weekend for sure I even spoke to supervisor Om and he assured the same. I waited and then the courier company did not call so i called them and they siad they were busy that why they could not deliver it. Hence i contacted customer service again and again I manage to spoke with the supervisor. He said that he will escalate this matter to the highest authority but call dropped in between and nobody called back. Name of the supervisor is Karan New Delhi. I am sitting without the product for more than 2 weeks. My product is getting damaged being in transit for 10 days. Courier company dont care. And customer service do not have any thing to offer for help. And now when I checked my order status its says on the way back. Its truly shocking and terrible service provided by amazon. I just dont understand how a world top online shopping website and a fortune 5 hundred company work like this.

This is unacceptable. I shall be much obliged if you kindly intervene and help not only me but other customer who is suffering like me because of this careless attitude of the courier company especially in Hyderabad

Regards
FARHAN AHMED