Amazon — Not received the product

I order a puma shoes from amazon on 11/08/2015 and the delievery date is 20/08/15 but haven got the product again I call customer care on same date they give another date 24/08/15 same happen not received the product again I call the customer care at midnight then they give me another date 29/08/15 again not received the product finally they told me the delieved will be done in 48hrs but I got a massage that the product was refuced to take so delievery was not done I am calling to customer care for product but the result was this, where I not got a single massage or call that the product will deleivery will done today. so pls do some thing and delieved the product name Harbaint Singh email id [protected]@gmail.com phone no [protected]