Amazon — Product is under warranty and the company is not giving any satisfactory reply

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have purchased a fan from amazon with a warrenty of 1 year . After 1 month it stopped working . Now the seller from amazon is not answering and amazon people are not listening to the complaint.

Dont know what to do.

Please help me out with this..


Order no .:[protected]

Reply from AMAZON :


We can certainly understand your concerns about the A-to-z claim for order[protected] being closed.

However, as stated in our previous message, we determined that you are not eligible for an A-to-z Guarantee claim as you did not contact the seller to make return arrangements for the merchandise within 10 days of receipt.

We understand that you may not agree with this decision, but this claim will remain closed

Please help..