Amazon.in — Careless attitude

Address:	560017
Website:	Amazon.in

Dear sir,
Please note that i had purchased a home theater of philips from amazon on 05/07/2016 its order id was[protected] amount was rs. 7549/- through cod. on 10/07/2016 it was delivered (late after my follow up) and on the same day i requested for its reverse pick up because the product was not as good as it was expected and mp4 were not supported while playing. on 14/07/2016 i also requested for refund through mail.
Regarding thisamazon.in arranged reverse pick up six times but after waiting for hours no one came to pick the same. so many calls were placed to customer service of amazon and to its courier service but to no result. one of the representatives named shashwat on 15/07/2016 told me that if three times reverse pick up is scheduled and no one pick the item then customer can keep the item as well as his money would be refunded to him. but on the next day a different customer representative denied by saying that mr. shaswat told lie to me and he gave me wrong information (is this the way of amazon to deal with customers?) now i want to file a case against amazon in customer forum and i want compensation of rs.5000/- for all the mental agony and time waste which happened due to amazon’s carelessness and lack in customer service. they have also not provided rti officer’s detail and owner of amazon’s detail (mail id a and phone no.) in spite of requesting for several times through phone and mail.
This is for your information and required action please.

Regards,

Vilom