[Resolved]  Amazon.in — cheated me in online shopping

the below mail received from Amazon I apologize for the incorrect information you received from us. We would like to refund you for the EMI charges as a check, but we are unable to determine the exact charges that you've paid. Please write back to us with the following information so that we can refund that amount as a check. • Charges levied by the bank Your patience and understanding are highly appreciated in this regard. We look forward to seeing you again soon. Once again, I apologize for the inconvenience caused in this regard. My problem I havee orderes an Apple iphone 4, i received an wrong product . so i have returned the product to amazon . i have contacted the amazon contact center they said they will refun the amount (see the above mail ) now they are saying they cant refund the money Rs 2000 plus . this 2000 rs was charged from my bank or processing fees and one month interest charges also . if they sent a right product i would have saved 2000 rs, bcz of their fault i lost rs 2000 . and they twice committed that they will refund my money through cheque, confirmation through mail . Dnt trust mazon and their words regards Mohanraj T t.[protected]@live.com