Amazon.in — Moto g phone

Address:	Jodhpur, Rajasthan, 342006
Website:	amazon.in

I have ordered Mot g 4 gen 11 days ago and receive friday 02/Sep/2016. Phone from amazon.in and its ordered no is[protected]. but unfortunately there was a connectivity issue in this phone..it connection was break after 1-2 min. and this problem was continue and for this i have contact amazon customer care department they told me to contact moto main technical department .so i contact to main mot technical department and from there technical person check my phone through resuce plus and found problem and also they reset my phone but problem not resloved so after that i again cont to amazon care but they forwarded my call to moto amazon dept. they told me to go to service centre and he also told to to no need to put there phone and tell him to check and when i goes there they deny to give me service deny certificate and told me to put there phone so again i contact amazon dept. they again told me that there is no problem but till now i getting problem and they also install smart check app in this phone and i know very well that the got disconnected due to wifi signal lost but they don't agree. In all these process amazon people waste my 3-4 hours and didn't give me any solution and also in your policy there is nothing mention like this that you have to take service deny certificate from service center. please check video attached herewith there is a proof of mistake in my phone I am sending you a recorded video where clearly seen that from same hotspot two device are connected one mot g 1st gen and second new mot g4 but moto g 1st gen connected constantly from hotspot but moto g4 disconnnected 3 time that is very big problem, please do needful.