| Address: | New Delhi, Delhi, 110092 | | Website: | www.amazon.in |
I ordered a monitor BenQ VW2245Z 21.5-inch LED Monitor
Sold by: FashionBay_SLP
7, 139.00 from Amazon on COD with order number Order#[protected]. It was supposed to be delivered by Tuesday which was too late for me, hence I did a chat session with their Agent Sasikala who assured me that the product will be delivered by today. I did not receive the product and contacted them again, but the other agent Akash and his supervisor Sreenivas, did not acknowledge my concern/complaint and said that they will now try to deliver in next 24-48 hours which is making me lose money as my work is pending. I specifically explained this to Sasikala and based on that only she agreed to fasten the delivery processed and assured me with a written proof that the order will be delivered by today. They told me that their own courier service did not acknowledge their internal request, due to which this delay is happening. Upon asking a lot, they totally harassed me and did not realize that I am the suffering and losing my work and money because of them as I have a deadline to meet.
Later on asking for compensation due to their fault in service, they offered me rs 100 saying that we can offer and issue Rs 100.00One Day Shipping Charges so that next order can be reached with in a day time frame. I totally denied to accept it as rs 100 is like I am a poor fellow and begging them for food. Moreover, I am not paying any shipping charges nor I asked them to make it free shipping on this order so, it does not qualify as rs 100 shipping charges concession offered to me. While asking and requesting them to reconsider, they stopped acknowledging me completely and finally without telling me anything further, end the chat session as a Supervisor named Sreenivas. It was totally unaccepted, unfair and upsetting that I was rejected to be served further and left me in blank space by leaving the chat session, They ran away from their own commitment first and later in answering the customer who is suffering because of them. Hence, I wanted to file a case against them for not giving me the service properly and harassing me which caused me metal stress. Was this information helpful? | 
