Ambal Auto — Tyre burst and issues in getting replacement tyre.

Address:

Erode, Tamil Nadu

Dear Sir / Madam, I have purchased a Maruti Alto - K10 on 21.06.2013. That car was delivered with Bridgestone tubeless tyres. On 04.04.2015, myself and my family members were moving towards Anthiyur for a family function. When we were crossing the village Paruvachi, the tyre at the right rear got burst. By God's grace, I have controlled the car and have avoided a collision with a bus. With the help of the spare tyre, I have reached the place. On 06.04.2015, I have contacted the Ambal showroom at Erode for this issue and have brought the burst tyre to the showroom as I have been advised for it. Your people has checked the tyre and has told that the tyre was burst hence it was driven without air. Since, we have planned for the trip earlier and the car has been thoroughly checked in all aspects hence I was taking my family with me. All the tyres were filled with correct level of air and there was no chance for it. And your personnel has denied for replacing the same. Actually the problem was with the tyre and I don't know what were the technical reasons behind this. Since, the tyre was maintained properly as stipulated and there was no lackness on our part. The problem was only with the tyre, so please do the needful to replace the tyre with a new one. I hope that the issue will be addressed it a proper way. Thanking you! Kind Regards, L.Anandh [protected].