Very poor service, this company rips people off. Don't waste your money. Like many others I have spent nearly £1500.00 with this company on a new web site and all I have to show for my money is a holding page that advertises their services. This has been like this since April 2013. They don't return any of my calls or emails. Following the last email I sent stating I was very dissatisfied and wanted a full refund or would I would seek legal action I eventually got an email back from a guy called saying " Unfortunately, once a service is purchased, we are not able to offer a refund." Wish I had read up on all the negative reviews that this company has before I wasted my money. I recommend that you look elsewhere. Was this information helpful? |
After completion of the site we received no enquiries through it, in October we received a phone call from their sales department offering search engine search engine optimization, this was to include mobile phone website optimization and were told we would be found on any google search within a 25 mile radius (unfortunately we don't know much about websites or search engines, which they took advantage of). They confirmed they would search for key words for our business, update the website and keep checking this every 6 weeks to ensure this was working for our site. They promised to update the website and contact us when this had been done, then keep in touch to let us know how this was working. All this would be completed within the week.
We paid for this - BIG MISTAKE, they took the money and we never heard any thing for 8 weeks, we did phone several times but no one phoned us back. Customer service is atrocious
When we did eventually get to speak to someone, they said the work had all been completed, when we questioned the mobile side of this they said this was another £120 even though we were told this was included.
Then they had the cheek to say our bill was still outstanding and only half paid! Even though it was paid in full.
This company take your money and give you nothing in return.
Do not fall for the patter of their sales people, they are very good at promising the earth but delivering nothing!!!
These don't even deserve 1 star!!!