American Express India — Fraudulent information from call center for wrong purchase

Address:

Gurgaon, Haryana, 122001

I needed to purchase Iphone. On 6th Jan 2016 I called their call center at around 12 noon from my registered phone number, if I can get my purchase converted to EMI. The executive confidently informed me that the EMI option is available for 12 months with 1.29% interest. He said that I can call them within 48 hours of purchase to do the same. Based on input I did that. When I called them on 8th Jan 2016, the new executive denied any such facility. It seems Amex employs people to give wrong information to make such purchases and later deny. This is a clear case of fraud by them.