American Express India — Harassment by agency

Address:

500031

Dear team ,


This is to get to your notice that i have taken a credit card from amex with the card no :[protected] , i had made a transaction of 1.2 lacs and according to the team instruction it was to be a emi option from the immediate next month , but when i have called your call center they said that the transaction cannot be converted into emi . Due to bad health there was a gap in my carrier and very recently i have joined a organization very recently and i have got a call from your agency team [protected]/[protected]/ [protected] and the recovery agents were using bad language on my office land line and on my colleagues personal numbers and they were using worst langue and saying that iam thief and and all bad words to them. And the same has been conveyed to the agency manager mr. Shiva and according to his conversion he asked me to give a cheque dated 30th april but he would deposit on 3rd may and with my notice he has deposited the cheque and it has come to release at 9am in the morning and the check got bounced . My funds has come into my account at 12 pm . I have to leave my job due the pressure and shame at my office i have gone through your agency team . I have lost my bread and butter just because of your team . I have requested your call center team to change the agency but i have not got enough support from them . They were really blunt enough to say it on my face you have to speak to them .



After i have left my job and your agency team is calling my previous colleagues and using an abusive language and asking them to pay the amount from there pockets. I seriously don't understand do guys want me to end my life with this shame ?? I get a threatening call that there will be a case filed against me when i say i want to do a settlement they are not agreeing on the amount and now they are calling up all the official people .



I don't want any calls to go on my name to unknown people and kindly change the agency team as iam so much disturbed on the way criticize me degrade me . I would like to settle this up if there is some one who can actually talk rather than pointing me out on my status . They are using a statement that if you are a beggar than why have you to taken, when you are not capable why are you taken card? Its you guys who have approached me and given the credit card and my intention was not to get into this situation my will was to use it in a proper way but due to my financial crisis iam unable to pay it back immediately .



I would make a point that the credit card has been given to me on my earnings and i have lost my bread and butter because of you guys and iam on road but still iam not saying no but i wanted to settle in my budget if you guys cannot settle it please let me know so that i can process my work legally to get the things sorted .


If this harassment continues i have no other choice to end my life with shame.