Anand India — Have been cheated with faulty material twice and not getting resolution

Address:	Thane, Maharashtra, 401107
Website:	www.anandindia.in

Dear sir,

Please refer complaint nos - 440887 / 441964 / 442442 / 442605 / 480899 and attached photographs of product. I purchased from anand india who claims to be genuine / trusted online site. I purchased sweat slimming belt (1 xl & 1 xxl) which was delivered to my home address on 11th february, 2016 and since i was on maharashtra tour, i used it on 13th february, 2016. When it was delivered, my wife used it for couple of days but observed that there is no sweat happening. The mantra of your product is "sweat - sweat - sweat & lose weight" which didn't happen. When i returned from my tour, i used it and found the same. So i wrote to anand india and they replaced the material.

Unfortunately same thing happened again and this time i am really disappointed with the product and quality and hence i wanted complete refund as i also feel cheated. Or some alternative needs to be worked out here.

Now see these attached images and you only judge the quality anand india provided to me. Last time i was told that probably my first lot was manufacturing defect and replacement will be proper but the same thing happened with replacement too. The only difference is first lot lasted only for 1 day and second lot lasted for 3 days.

I complained again and they agreed to choose alternative and i chose, "hirshita women's leggings - set of 7". But now they have put condition in front of me that i will need to deposit money in to their account first along with courier of faulty material before they send replacement to me which i am not agreeing. When i am ready to pay cash on delivery and handover material (In case i need to courier than they company should bare courier cost) they should not put such conditions to me as part of company policy.

I am sure company policy also says quality products the way it's shown in the tv. I have clear proof that what type of material was sent to me at first and which material was sent as replacement which has also not lasted for long. As i mentioned i am ready for the difference amount and even ready to handover your stock with me but, , ,

1. I will pay cash on delivery. If company policy doesn't allow them to do this below rs. 500 transaction, take this as an exception. I can't go to bank to deposit rs. 300. I too have my own work to do.

2. If i need to dispatch stock to company, they should confirm who will bare cost of courier? I am not going to bare as it's faulty material sent by company and not me. I am not at all interested in such mail exchanges and material change time and again. Company should have sent genuine material at one go only.

So tell me who will bare the courier cost? And why don't company do it on delivery basis. I can hand over material to company delivery boy along with difference amount.

Such companies should not be given permission for advertising their fake products and cheat consumers. We pay our harden money not to be cheated for sure.

Looking forward to some resolution to my complaint.

Thanks & regards,

Pranav mistry.