Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care
Andhra Pradesh State Road Transport Corporation
Customer satisfaction rating: 1%
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535
COMPLAINTS

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

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Address
Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
39
15

Phone:

Additional info
Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900

Customer satisfaction rating
1%
Complaints
535
Pending
0
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Andhra Pradesh State Road Transport Corporation [APSRTC] related photos (66)

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Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care related pictures (66)

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Andhra Pradesh State Road Transport Corporation [APSRTC] — Toll charges waived off,but apsrtc charging

 kchaithanya on Nov 23, 2016
Central govt. waived off toll charges, but ur apsrtc charging toll fees.i asked conductor about this, he said it is higher official orders.In this critical situation also, u r trying to rob passengers.i travelled from anantapur to bangalore on 22rd November .there are 3 tollgates in highway 7.when i saw the ticket, toll plaza fees is charges as Rs 18.i asked conductor that toll charges are waived off till 24th of november.But he said that it is higher official orders....
Complaint comments  Read comments Complaint category Unauthorized charges

Andhra Pradesh State Road Transport Corporation [APSRTC] — Not accepting 500 rupees note

 Subbugrao on Nov 13, 2016
Dear Sir, even though government announced to accept Rs.500 old notes in RTC, but the concerned conductors not accepting the same, conductor is asking get down in middle of the journer, very much hurted.
DRV. 601861, depot: kakinada
TNA60257
Conductor is rude and asking me get down in middle of the journey and catch any another bus.

Regards
Subba Rao
7799883926...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — No picking of reserved passengers

 malinisatish on Nov 9, 2016
One month gone - no reply or any action regarding the below complaint. You people testing our patience. I feel that the the case should be taken to consumer court.
I had booked two tkts from tirupathy to chennai - service no 9184 and tkt no 55719586 departing at 19-45hrs for 04-09-2016. I reached tirupathy bus stand by 19-00hrs from tirumala and enquired at apsrtc counter. The staff confirmed the timings and informed about platform no. As 1or 2. We went for light refresement and came back by 19-40hrs and waited near platform no 1and 2 till 20-15hrs. As bus did not turn up, again we went and...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Unethical ticket hike

 Sudheer P Babu on Nov 7, 2016
Apsrtc issued sur charge that too improper for regular buses on certain timings, the normal charge from chennai - kadapa normally would be 343 and now the same worst bus with bad condition on friday night or sunday return from kadapa - chennai would be doubled 566 and cat card not allowed, what the hell going on i think rtc want to shut down let it be worst management and worst decisions

-sudheer...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — AMARAVATHI bus seat specific TV is not working.

 yugandhar.nalam on Nov 6, 2016
I traveled in APSRTC AMARAVATHI 11:30 PM service from vijayawada to Hyderabad. I paid 700/- rupees to my trip. I liked to traveled in that bus because of seat specific Television. But those are not working on that service. So why should they charged 697 rupees from me?. I would like to raise a complaint against this problem.
I felt my journey like as normal AC bus. No difference when compared with other services. Private transportation is better in same price....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Bus time changed

 RameshNV on Nov 2, 2016
I am frequent traveller through APSRTC.
Ticket Number : 55936676, Seat No : 42, Service Number 2637
from Kakinada to Bangalore left on 1 Nov @15:30 p.m but I received message the time of bus as 16:00.
Because of this I missed bus and my money wasted. I didn't receive a call from the driver G Y Das.
More than my money the trust I have on APSRTC lost.
If the driver would have thought of waste of call by calling the customer then we could have paid him that call charges.
I suffered a lot because of missing bus and lost complete trust on APSRTC.
This...
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Irresponsible management

 Ramya Nayani on Oct 31, 2016
I have travelled from tirupati to hyderabad on 30-10-16 10.00pm. At first the ticket was issued till chandanagar. But at MGBS the driver told that he dont have more tickets till Bhel, so he made us board another bus which was from vizag to bhel. But that bus driver took us till kphb and he told that its d last stop. When I asked that my ticket was issued till chandanagar, he said that he don't know about it. Again from kphb i had to go by auto. Apsrtc irresponsible management is responsible for all my troubles. Already everyone are loosing hope on rtc and opting for private travels. If this keep...
Complaint comments  Read comments Complaint category Computer Software

Andhra Pradesh State Road Transport Corporation [APSRTC] — Conductor not providing change

 uneedsai@gmail.com on Oct 25, 2016
Dear Apsrtc,

From past 2days I am travelling through Apsrtc at Visakhapatnam and Vizianagaram I observed and faced that conductor not paying the change. On 24/10/2016 I travelled Addaroddu to Visakhapatnam conductor took 80rs for ticket but he gave 79rs worth ticket only I asked for the change he simply said not available. On 25/10/2016 I travelled from Vizianagaram to Parvathipuram same issue 2rs change not paid from conductor. On same day returning from Bobbili to Vizianagaram express service he took 60rs and he gave 58rs ticket I asked for the change he replied change not available...
Complaint comments  Read comments Complaint category Tax Services

APSRTC — Money return

 Jagadeesh Chandra on Oct 19, 2016
I have booked two ticket from vizag to vijayawada on 5th october for journey on 7th october.the ticket has not been booked but money has been taken .money has not been returned since 2 weeks.payment id is 60819971.so please take into consideration and return the money.I have booked ticket with the number 8790461004.it has been two weeks but still money has not been returned...
Complaint comments  Read comments Complaint category Credit Cards

Andhra Pradesh State Road Transport Corporation [APSRTC] — Regarding bus fares differences

 Murali krish on Oct 17, 2016
I am Weekly passenger for Apsrtc from Kadapa to Bangalore and return.
I will travel in only 2 buses from kadapa.

I.e: Service No: 6073 and 50012

this two buses are super luxury buses and daily services from kadapa.
now bus fare is different for the two buses. Actual fare is 350 for the daily services.
why you have increased bus fare for few buses only ex:(50012).
please escalate the email for higher authorities and discuss with them as a member for common people.you are not providing any special benefits for the increase fare. Already you...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Express service

 j Murthy on Oct 13, 2016
Dear APS RTC,
As on 12/10/2016 Amalapuram depo bus 0389 express service from Amalapuram to Bhimavaram not stopped at Pasarlapudi badava sai baba temple Request stop at evening17:00hrs which caused to inconvenience to me. Take civiar action on driver. Even Bhimavaram depo express services also not follow the process. Why drivers take such stupid decisions. Is it depo problem or drivers problem. In emergency time how can we travel with RTC. Definitely we lose the loyalty on RTC service. Same day some other passengers mis the Narsapur train. This is not small issue.

Thanking...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

APSRTC — Refund not received for ticket cancellation

 niran010 on Oct 9, 2016
I have booked ticket from bengaluru to tirupathi, i canceled the ticket and did not get any refundable amount yet.

I cancelled my ticket four days before of doj.

Ticket no:56677859

Uid number : 2915
Ervice number : 47470 / bng-tpt
Date of journey:07-oct-2016
Amount : 377
Tatus : cancelled

Please check and let me know the status of refund.

Thanks in advance

Regards
Niranjan reddy...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Delay in service

 nnppkk112233 on Oct 9, 2016
I booked 50205 service from bangalore to mydukur seat no.38. Normal timing at iti gate is 11:12. As per apsrtc need to be there before 15 min. I reached it i gate at 10:40 for safer side. Now time is @12. I just call to bus driver he said they have just started from megistic. Will take min 40min to reach iti gate. Pethatic service by apsrtc. Hariibul....
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Non certified drinking water packets and lose water

 rishisharma252525 on Oct 3, 2016
In all the shops of bus stand of armoor, nizamabad district they are using non-certified water packets and loose water in the armoor bus stand and they are frankly saying that we are getting high comissions by using these non certified drinking water in armoor and i said we need isi or fssai certified water packets then they are taking extra charge for the water packets and the loose water tastes like the bore water which is not filtered correctly that bore water they are selling for about 5rupees for 1liter in order to run any drinking water in the shop they should use isi certified packaged drinking...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Dishonoring the original photo id part of the aadhar card as valid proof

 sampath51 on Oct 3, 2016
Yesterday i travelled to chittoor in tirupati-vellore bus ;the bus number is ap03z5159; drvcode512596& cond code 550759; the ticket no is126704dated 02-10-2016; i had produced original photo id partsof cardsof my wife&myself for senior citizen concession. The conductor of the bus demanded the oblong portion of the id card for considering the concession, despite our showing the laminated photo id portions of the aadhhar card. Thus we were denied the legitimate concession by the conductor due to his lack of understanding. When we persuaded him to accept the proofs, he stated that he is carrying out...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Drivers in conductor less service

 Kkissukkar on Sep 25, 2016
Now apsrtc is running buses without Conductor. Drivers in hire buses are operating ticket issuing machines while driving buses. This is very risky to the passengers. Apsrtc should withdraw it's idea to run conductor less services. Drivers are concentrating on tim machine and taking money and giving change to passengers while driving. If anything goes wrong the bus gets upside and all passengers will be at risk. When complained to depot managers they expressed their inability and have to follow orders of top management....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Horrible washrooms

 Ruchi Trivedi on Sep 20, 2016
The condition of washrooms available in tirupati bus station is horrible! We are asked to pay rs 5/- and the washrooms are in pathetic condtion.
-no buckets, no water & unhygienic
The city is been visited by thousands of people every day for the darshan of lord balaji, shouldn't these things been taken care?
I humbly request the concerned team to take immediate action regarding this.
We are paying and the amount should be effectively used in the maintenance....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Request to provide buses to jegurupadu, kadiyam, mandal rajahmundry

 durvasula on Sep 10, 2016
I have requested earlier to run buses to jegurupadu village, kadiam mandalam, Rajamundry, east godavari district.But no action taken so far. There are no buses to jegurupadu since three years. Auto drivers are looting the passengers. Rich people are travelling through cars and bikes, but the poor people are suffering a lot, especially ladies and children.I there fore request the Rtc officials arrange to run the buses to jegurupadu.at the earliest....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — We are deceived by both the conductor & driver in reaching the booked destination

 sadhanagiri on Sep 8, 2016
We booked 3 seats in APSRTC SERVICE No.9304 - KADAPA T0 BHEL KEERTHI MAHAL. TKT No.56172532 journey dt;07.09.2016 @19.30 Seat Nos.8, 11, 12.
We have asked the conductor & also driver to get us alighted at Keerthi Mahal stop, BHEL, where our car is waiting to pick us. Since it is first time we booked to BHEL-Keerthi mahal, we specifically requested twice both the conductor & driver to inform at Keerthimahal -BHEL bus stop.

But we have been alighted at some other place by the bus crew stating that it is BHEL-KEERTHINAGAR Bus stop. After getting down the bus left eventhough we...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Failing to give change

 rajes97 on Sep 3, 2016
Hi Sir,

I travel every week from vijayawada to tadepalligudem in saturdays.
The ticket fare is 158, the conductor always charges 160rs.Even on asking the change he never gives it and very rude.
I have been travelling every week since last one year. Never they return the change.
Its almost 52 weeks and 2 rs per week. Its almost 104 rs from only me for one trip on just one day. Can you imagine how much of illegal amount he is making from all the trips from all fhe customers.
Please find the latest ticket details.

Ticket no. TNA70309
Complaint comments  Read comments [2]Complaint category Unauthorized charges

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