Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care
Andhra Pradesh State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
472
COMPLAINTS

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

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Address
Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
25
12
Phone:

Additional info
Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900

Customer satisfaction rating
1%
Complaints
472
Responses
0
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Andhra Pradesh State Road Transport Corporation [APSRTC] related photos (57)

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Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care related pictures (57)

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Andhra Pradesh State Road Transport Corporation [APSRTC] — Refund of money (negligence of conductor)

 rajipushpanathan on May 25, 2016
Sir,
On 24/5/2016 travelled from SRIKALAHASTI TO BANGALORE service no: 5624, by 5 pm bus stopped for the lunch (on spite of requesting many times by the passengers) from 2 pm, they stopped at 5 pm at palamaner. our ticket no:ET 14996 (4 persons), we finished the lunch within 10 mins & came to board the bus, for our surprise bus was left, very soon other APSRTC bus no: AP03Z0071, we boarded & requested conductor to contact department & guide us, we called to department they gave us the conductor no: 7382880742, called him, he told we are near we'll wait for 10 mins, we reached the spot by...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Not at all good in driver

 Baby R on May 25, 2016
Dear Concern.
I am boarding at Pamur mandalam To Chennai cmda.
My Ticket number is 53214993
Services code name: 5791/KNGR -CNI
Driver name is Ramudu.

I take to coach on 24th may at 9.40 pm.
there is no way to say I travelled coach is luxury. The driver got irritated to passengers to take bus on unlimited passengers. Also not even off power. if I take express I feel happy because there is fares low compare to luxury bus .
I don't know why this is happen.
Take a severe action to concern driver....
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Delay in departure

 n.g naina on May 24, 2016
I travelled on 21.05.2016 from chennai to tirupati through apsrtc bus service no. 6244 (Chi-rct), actual departure time is 20.30 from cmbt bus stand bus started at 20..40 from bus stand and again at exit driver (T. Raja reddy, contact no. 7382869097) stopped bus for more than a half an hour for loading luggages on to bus for which driver was charging money also. Is it a correct way to get luggage onto board and keeping on wait the passengers for such a long time.
I booked this particular bus which departs at 20.30 so that i will reach my destination soon by 23.45. Due to the delay by the...
Complaint comments  Read comments Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Cancellation of tickets

 himaghhh on May 24, 2016
I e. Himabindu booked a ticket from chennai to hyderabad on may 2nd 2016 for the service46499 through online with bank ref no 53214030igobxcnf with amount 1406 rs.. But on the spot they cancelled service. Driver advised me to board into another bustna40385. Again i paid 1164. But i didnt get message about cancelled service. They told money will be refunded automatically, no need of cancellation. But they are not refunding my money. Driver is not lifting phone. His number is9866171219...
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Garuda buses are unhygienic

 Lavanya1711 on May 19, 2016
This is regarding garuda service from tirupathi to chennai, service no.5438. The bus smells soo horrible inside. Curtains are very dirty, seats are dusty and nasty. It is making breathing difficult. This is observed many times, garuda services are unhygienic. Please someone look into this and make the journeys clean n safe. Garuda services are not value for money....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Customer service and payment

 madhumathi123 on May 18, 2016
The below information is confirmation given by apsrtc, they have deducted fare from my credit card but i did not get the tickets at the same time i was trying to customer they are not responding and call charges is effecting:
Merchant website : apsrtconline.In
Date : 2016-05-18 22:47:09
Merchant reference number : 3018815674
Ebs payment id : 54137953
Payment mode : visa
Amount : 274.00
Customer name : chamarthi madhumathi
Customer email : chamarthimadhumathi@gmail.com
Status : success

Pls rectify the issue. Immediately...
Complaint comments  Read comments [4]Complaint category Internet Services

Andhra Pradesh State Road Transport Corporation [APSRTC] — Driver inefficiency

 ashokbabu211 on May 14, 2016
Dear Sir

Iam writing this in view of extreme dissatisfaction and pain... I have boarded Volvo garuda bus in Vijayawada service number 97299 on 13/05/2016 @ 12 AM which is supposed to come Vijayawada by 10.45pm.. I have compromised and boarded the bus but the driver inefficiently stopped the bus at nellore and started at 5.30 pm. Iam going to Chennai for an exam which is very important for my career and hopefully I am unable to reach Chennai by 8.30pm also. I have to be in the exam centre by 9am maximum... Iam highly disappointed and whom I can account on this... I seriously need an...
Complaint comments  Read comments [1]Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Amount regund

 yerramsetti on May 11, 2016
I reserved a ticket from hyderbad-vanasthalipuram to kavali in amaravathi service no.5066 (26.04.16), but amount was deducted from my bank rs.733/-, ticket is not generated. It is already 14days completed, past 10days onwards i am calling regularly, to your call center executives, they are telling today will deposit from past 10days.

Bank transaction : vin/apsrtc /20160426100633/0...
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Regarding charges for failure transactions

 srinivas choudavarapu on May 9, 2016
I have booked a ticket from hyderabad to nandyal dated 26/04/16 with reference number - 3018452598, and that was failure transaction, because of some network issue. Apsrtc says that 2.5% payment gateway service charges will not be refunded for service cancellation / failure transactions in e-ticketing.
Govt encourages the people to book online and even charge for the failure transactions. There was rs 43/- deducted and the remaining amount was transferred.
This is not customer friendly, govt encourges online without noticing these king of things.
When the transaction was...
Complaint comments  Read comments [2]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Non refund of cancellation amount of tickets

 mvijayalakshmi on May 5, 2016
I have cancelled tickets vide tickets nos. 51194128 for rs. 1108 and reference no. 3017724703 for rs. 520 vide service no. 3858 from vijayawada to kpbb on 16th march 2016 and ticket no. 51193605 for rs. 1294 and reference no. 3018824470 for 612 vide service no.4163 kphb to guntur which was cancelled by apsrtc, the said amount was not refunded by you and not credited in my account so far. The related bank statement also enclosed the attachment. Please verify and do the needful as early as possible ....
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Amount refund

 Naresh Babu M on May 4, 2016
Dear sir,

I was booked one ticket from service no:90999 hyd{mgbs} to ongole garuda(Volvo / isuzu a.C. Semi sleeper) amount rs.630/- on 04/05/16. Phone number: 9848375750 with an e-.Mail is mnaresh.1977@gmail.com, the ticket was not conformed, but my money was deducted.Still now i did not get back my refund.Kindly up date me my request status.

Thank u sir,
Regards,
M.Naresh babu....
Complaint comments  Read comments [4]Complaint category Clothing, Shoes & Accessories

Andhra Pradesh State Road Transport Corporation [APSRTC] — No ac and no tv in garuda

 Sreenivas Enamandra on Apr 24, 2016
I am traveling from lb Nagar to vijayWada by indra bus no. AP29Z2378 and ticket no is 00007659 and service no 1447 date 24th April 2016 please don't use like this old buses and don't fraud passengers......
Complaint comments  Read comments Complaint category Computer Software

Andhra Pradesh State Road Transport Corporation [APSRTC] — Complaint on amaravathi bus 23-04-2016

 Phani Kumar Yarramsetti on Apr 23, 2016
Dear sir/madam
My self venkataphanikumar booked a ticket in new APSRTC (Àmaravathi) bus on 23-04-2016 service number 3572 driver name u maheswara rao .ticket number is 52316491 bus supose come to SR nagar by 7:45 am but it came by 8:30 and still the facilities in the bus is OK but I hope the maintenance of the driven at that particular trip is too worst .
1.bus started 1 hr late
2.driver not responding to passengers politely
3.TV is working but it's not audible when I informed to driver he stopped the TV.
4.bus stopped near to Himayatnagar outskirts for agian...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Reg responding to customers

 swetha yandapalli on Apr 22, 2016
Hi,

I have contacted online support team of APSRTC due to some problem. But they did not respond. Is this the way they respond to the customers?. I mailed them nearly 7 times, but no response. Depot manager on this email is not at all responding "dmrjy@apsrtc.gov.in". Please help me in this.

Thanks & Regards,
Swetha Y...
Complaint comments  Read comments [2]Complaint category Other

Andhra Pradesh State Road Transport Corporation [APSRTC] — Rude driver

 Chintu111 on Apr 21, 2016
21st april 2016, 12:45am at amalapuram busstand AP37Z0058 number bhimavaram bus arraived and I asked him wheather this bus will go via razole he did'nt gave any answer, I asked him for reply and he replyed " Who the hell are you, I won't answer" (in telugu evadra nuvvu nenu cheppanu po) and went into amalapuram depot. Dear APSRTC I am the person who spends nearly minimum 200 to 300rs/- per day by travelling in your busstand all over AP due to my company work. So I think I have right to ask you to take some kind of action against him according to your policy or atleast teach him how to behave with...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Ap bus fare is high price

 mahendransura on Apr 19, 2016
Hi
mr. C M

Ap ni bus fare is verry high nellore diestic nellore To atmakur namal busfera rs:32 now today Is Rs:63 verry bad ok

sungam to atmakur road highway workprosces ok but that is u r problams ok

pls
Mr.CM...
Complaint comments  Read comments Complaint category Citizenship & Immigration

Andhra Pradesh State Road Transport Corporation [APSRTC] — About bus driver (he was like body present mind absent)

 g.shashi on Apr 19, 2016
Yesterday (18/04/16) i booked my ticket from hyderabad (Ameerpet) to visakhapatnam service number:3450 & bus driver name: n v v s s gandhi, contact no. 7382914367. Correct time of the bus was 8.45 pm & i got the message from apsrtc at 7.56 pm about driver details. I contacted him immediately and he said he will reach ameerpet in 30 min. I reached the bus stop by 8.25 pm. Then i called him at 8.55 he said he was in housing board colony. After that i called him at 9.25 pm he said he was in sr nagar and also he said he will call me after reaching ameerpet. So i waited for his call then i got call from...
Complaint comments  Read comments [2]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [APSRTC] — Giving complaint about my money...

 Md Mazhar Ali on Apr 19, 2016
D Mazhar Ali

Apr 18, 2016
Giving complaint about my money...
Hi,
The travels of an rtc buses is waste because today morning at 8:58 AM when I have given bus pass to your employee (conductor) he has said to give me money then I have given money to him i.e., 10 rs and he didn't given back me my 4 rs if I could do this to your employee (conductor) even about 1 rs I didn't give him then he will say to leave then what should I say to him about my 4 rs you have to take a responsibility about this very seriously!!!
Nd I want my 4 rs back if I wouldn't got my...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [APSRTC] — Change of service causing inconvenience

 Venkat Ratnam Kothamasu on Apr 17, 2016
On 7th April 4:30pm travel from Kakinada to Eluru, service which was supposed to be garuda plus changed to garuda causing 1 hour delay in journey and also no refund in difference amount. Ticket number for quick reference 51866238. It was said that the service was in repair since previous day, but no relevant changes have been made in online portal as well. Requesting to do the needful...
Complaint comments  Read comments Complaint category Travel Agents

Andhra Pradesh State Road Transport Corporation [APSRTC] — Irresponsibil attitude

 Manila kota on Apr 15, 2016
Hello
15-4-2016 i booked ticket from hyderabad (nizampet)to kandukur at 8-45 pm timing but the bus not arrived ib correct time, its not a problem because its happend, but we call the driver where are you when will you picked, he told me i will come in 2 r 3 so i just wait there but he is not called me and not doing any annoucements and moved bus to another stop, i loss 200 rupees because of auto and your irresponsibility pls take neccesary action
Sevice number is 5876 and name is malyadri.he talked very irresonsible to passengers pls take action its not fair.
In private cost...
Complaint comments  Read comments Complaint category Employees

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