Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Tollfree:
1800 200 4599
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19
12
Phone:
+91 40 3010 2828
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1
3
Work days:
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
Contact Details

F.A.Q.

For Only SMS Queries:
+91 84 9990 0900
Satisfactory Rating
1%
Complaints
439
Responses
0
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Andhra Pradesh State Road Transport Corporation [APSRTC] Customer Care related pictures (51)

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Andhra Pradesh State Road Transport Corporation [apsrtc] — Facilities and charges

 Subbareddy Muthyala on Feb 11, 2016
Based on my recent experiences in APSRTC bus journey Bagalore to kadapa & Mydukur.


I would like to complain on APSRTC Services... Mostly on Kadapa, Mydukur & Proddutur Depo Buses. None of the buses are in good condition especially Super Luxury Buses. All dabba buses. Since January 2016 I have done 4 up & down journey... 8 horrible nights... I don't see any luxury in those buses, creates lots of sound, no suspension and windows never close... It's nightmare traveling in those buses During winter and rainy season... No words to say... I don't see any difference between palle...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [apsrtc] — Bus stops are not cleaning infront of the busstand and also no sign boards of bus routes and timings when they are coming and going city services

 Sai Aravinda on Feb 8, 2016
I have some guntur busstand surroundings and infront of the bus entrance point bus stops sheads their will be not bus timings boards on city services and also local services are also not proper bus stage to stage names on the buses please provide and also bus sheads became modern to our peoples to make apsrtc best service to public peoples our...
Complaint comments  Read comments Complaint category Business & Finances

Andhra Pradesh State Road Transport Corporation [apsrtc] — Driver and conductor irresponsibility

 Hemalatha N on Feb 8, 2016
Hi,
I did reservation from bangalore to satyavedu on 5th feb. I am waiting there in boarding point from 9:30 onwards. But I didn't found bus. I didn't receive any message regarding driver information. When I called him by getting mobile number from internet, he is giving so irresponsible answer and said bus had already left. He didn't even make call to me and scolding me like that's your mistake. For online reservation we are giving personal details like phone number. so please make use of those details. As a girl i struggled a lot that day. I am not bothering about money but safety is important....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [apsrtc] — Did not receive full refund for failure of ticket generation after successful payment.

 Rajendra Kumar Vankadari on Jan 27, 2016
Hello Team,

I was making a ticket booking through apsrtconline.in. on Jan 10, after successful payment the website has failed to generate the ticket.

But I did not receive full refund, when asked I got reply that the amount has been held for payment gateway charges.

I would like to file a case on consumer court....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [apsrtc] — Not providing Proper Information of cancellation

 Syam Valisetty on Jan 22, 2016
HI,

This is Syam.I booked a ticket to my Father on 20th Night and the Date of Journey is 21st, Service Number is 5851, Ticket no is 49640922, Reporting time is 8.15.we have been there from 7-45 AM to 10-30 AM and the Pick up point is Lakdikapool, Telephone Bhavan.No Proper Information from Respective Enquiry point and the Customer Care .

When we are asking they are telling that Service got cancelled and we missed out to give information

and Surprisingly when iam checking in Cancellation Services.It is showing it was not cancelled

This...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [apsrtc] — Retired elements 43% fitment arrears

 rajkumarC on Jan 21, 2016
As Government announced 43% Fitment to all the employees of APSRTC.For People who are in service can be benefitted by giving their arrears during the time of their retirment.But they should immediatley release the arrears for employees who are already retired as they do not have megre source of income for their livelihood.So requesting from Consumer Forum to release their arrears immediatley....
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [apsrtc] — Ticket problem

 Nisar Pasha on Jan 20, 2016
My name md.nisar pasha I am from ramnagar hyderabad sir I got surgery to my left I able drive bike but I used to catch auto rickshaw daily but today I didn't got any auto today because of this I catch today metro bus no ap 11x 6248 I gave to conductor rs 20 from rtc x road to ramnagar it charge only 9 ..I ask the ticket he asked me change the change I told I don't have the change ..He told me to get the bus..when conductor already he have change ..from where I use to get the change...This kind of worreSt behaviour with customer..I am not expected 'I catch the bus at 6pm today..The behaviour is not...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [apsrtc] — Bad service

 Pallavi Varma on Jan 20, 2016
Bad services from kurnool to banglore and vicevera routes.Even Indra sevices not taking banglore highway and moving in off routes taking more duration and inconvient for passengers....
Complaint comments  Read comments [1]Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [apsrtc] — Rash driving

 sukanya malladi on Jan 10, 2016
My name is sukanya sir in vijayawada metro cng buses are driving is so rash today morning Ap11z6731 metro cng bus is coming so rash n the bus is not proporly stop on the bus stop jst i miss the accident so pls take some action about rash driving and some conductors are not giving change for tickets also...if we asking for change they talking vulgurly and harsh......
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Andhra Pradesh State Road Transport Corporation [apsrtc] — Driver and Conductor behaved like rowdies

 Srinivasulu Yelugoti on Jan 8, 2016
I am a frequent traveller using APSRTC bus with route from kadiri to Electronic city and alight at Hebbal ring road bus stop.Today (8/1/2016) at 10 PM bus driver (AP 29 Z - 3811) stopped the bus well before almost 1 KM before ring road bus stop and asked me to get down, I asked him to stop the bus near the bus stop since it is very risky and dangerous to walk in the night, because there is no pedestrian way there and it is a place for frequent robbery, for that both the driver and conductor abused me like anything and warned me not take APSRTC bus in future, I said this is the third time I am using...
Complaint comments  Read comments Complaint category Public Transportation

APSRTC — Fraud in refund

 karunakarareddy on Jan 1, 2016
I rise a complaint for refund my amount on DEC 8, still they have not refund.
They tell wait for 48 hours, when I call to customer care, like that they telling from last one month.
you how long I need to wait for refund my money, for this I have spent another 100 rupees to call customer care, who will paid that amount, tell me .
APSRTC is a bogus corporation, they are working to loot my money....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [apsrtc] — Payment gateway service charges will not be refunded for failure transactions in e-ticketing.

 Raxi on Dec 29, 2015
This is Fraud from APSRTC. if there is a fault in payment gateway how can you charge us 2.5%? i have tried 3 times to book the ticket, just because of mistake in the payment gateway 3 times got failed, is this not a fraud to charge customers without providing any service ? 1) if the mistake is from the customer side you may charge 2.5% but just because of the Bogus & Worse Gate Way used by the APSRTC you cannot charge 2.5% from the customer. 2) if at the same time 1 Lack people try to book the ticket from APSRTC and just because of the problem in the payment gateway do you charge all the...
Complaint comments  Read comments Complaint category Government Organizations

Andhra Pradesh State Road Transport Corporation [apsrtc] — Conductor problem

 RAVI KUMAR Thotam on Dec 25, 2015
Respected sir/madam, i t venkata ramana settigunta vil kodur mandalam kadapa didtrict i am a travelling to my village in bus i have a so many luccage are they i am a to purchasing on a luccage ticket in conductor was demanded more then amount so iam no need to given the conductor was race to talk and bus was stop on out of my village i am walk at my village in 2km at night 10:30pm. thanking you sir/madam, conductor no:412264 driver no:410067 bus number:ap28z1043 date:25-12-2015 your sincerly, t.v.ramana phone no:+919985455970...
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [apsrtc] — Rude Behavior of driver

 Pranav001 on Dec 23, 2015
The incident is of 23/12/2015, bus was from bangalore to kavali . (departure time 9:20). me and my friend was travelling to kavali. I was first time at bangalore majestic bus stop. i had to catch bus from there. Since i was very new to that place i was searching for the bus. my friend got the bus and he told to driver to wait for just 2 min as i was near by 100 meter, but they were very rude . they rudely replied my friend to get down from the bus since the ticket was with me. so from 100 meter i missed the bus, and even my friend was insisting to wait for just 2 minutes. i have been travelling...
Complaint comments  Read comments Complaint category Travel & Vacations

Andhra Pradesh State Road Transport Corporation [apsrtc] — Kakinada depot bus service no 2265 miryalaguda - kakinada

 Csrcomp on Dec 23, 2015
I boarded the bus at 10.30 pm on 23.12.2015, to go to Tadepalligudem. The conductor SRINIVAS refused to issue ticket to Tadepalligudem stating that there is no halt upto ravulapalem. Is it correct. I demanded for complaint book. But he refused and told to complain in enquiry counter. CH SRINIVASA rao Csr140366@gmail.com 9908524927...
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [apsrtc] — Refund of Money

 Naveen09 on Dec 21, 2015
Respected sir! My name is sandeep. I booked a ticket as on 05-12-2015, the money will be debited in my account without confirming ticket. i called so many times to the apsrtc customer care till now they did not refund my money. Name: P.Sandeep krishna, Mobile no--- 9094 2629 21, Transaction id- C015744092, Date of transaction- 05-12-2015. i booked through HDFC payment gateway with andhra bank debit card. please refund my money back to my account. Please help me to get my money back. With regards, p.Sandeep Krishna, 9094 2629 21....
Complaint comments  Read comments Complaint category Public Transportation

Andhra Pradesh State Road Transport Corporation [apsrtc] — About timings of buses

 Kpp2014 on Dec 17, 2015
Sir from srikalahasthi to sullurepeta buses are not coming in time I'm waiting since 7am now 9:30am no buses . please see this .and take a action .here in the notice board they r mentioned every half an hourly one bus but here no bus....
Complaint comments  Read comments Complaint category Society & Culture

APSRTC — Using bad language with ladies

 muthumeegashyam on Dec 13, 2015
Tirumala - Tirupati driver vehicle number - AP03 Z 5278 timing 4;30 The driver of this particular vehicle is behaving rudly with me He must be punished. If not the name of apsrtc may get spoiled of this person...
Complaint comments  Read comments Complaint category Travel & Vacations

APSRTC — High speed and rash driving

 Suresh kumar sattenapalli on Dec 13, 2015
Right now I am travelling in an APSRTC non stop bus from chittoor to tirupathi.. But I very much doubt it if I would reach tirupathi safely..because the driver though seeming like an in-experienced one, driving irratiously in the middle of the road, missing 5 accidents already, that too in fraction of seconds. Sir.. Plz look into such matters immediately.. So that you can avoid having des disasterous mishap.. Plz take necessary action to curtail the speed limits. We rely on RTC for safe travel.. But some of your drivers are shattering our expectations BUS SERVICE NO : AP03Z5942 Please use...
Complaint comments  Read comments Complaint category Public Transportation

APSRTC — Payment taken ticket not confirmed. Refund not came

 Ramakrishna Gokavarapu on Dec 11, 2015
Merchant Reference Number : 3015781687 EBS Payment ID : 45523022 Payment Amount : 1741.00 INR Customer Name : g r amakrishna Customer Email : viswodaya123@rediffmail.com Status : Incomplete account debited. ticket not confirmed. refund not came g ramakrishna...
Complaint comments  Read comments Complaint category Public Transportation

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