Andhra Pradesh State Road Transport Corporation [Apsrtc] — Cancellation of tickets

I e. Himabindu booked a ticket from chennai to hyderabad on may 2nd 2016 for the service46499 through online with bank ref no 53214030igobxcnf with amount 1406 rs.. But on the spot they cancelled service. Driver advised me to board into another bustna40385. Again i paid 1164. But i didnt get message about cancelled service. They told money will be refunded automatically, no need of cancellation. But they are not refunding my money. Driver is not lifting phone. His number is[protected]