Andhra Pradesh State Road Transport Corporation [Apsrtc] — We are deceived by both the conductor & driver in reaching the booked destination

Address:	Hyderabad, Andhra Pradesh, 500084
Website:	www.apsrtconline.in

We booked 3 seats in APSRTC SERVICE No.9304 - KADAPA T0 BHEL KEERTHI MAHAL. TKT No.56172532 journey dt;07.09.2016 @19.30 Seat Nos.8, 11, 12.
We have asked the conductor & also driver to get us alighted at Keerthi Mahal stop, BHEL, where our car is waiting to pick us. Since it is first time we booked to BHEL-Keerthi mahal, we specifically requested twice both the conductor & driver to inform at Keerthimahal -BHEL bus stop.

But we have been alighted at some other place by the bus crew stating that it is BHEL-KEERTHINAGAR Bus stop. After getting down the bus left eventhough we are inquiring whether it is the correct stop or not as the public there informed that it is lingampally signals. The conductor instead of responding to our call asked the driver to proceed. Infact we 3 only were there for BHEL-KEERTHIMAHAL DESTINATION on that day. We suffered a lot both physically and mentally while Auto drivers were asking for Rs.350 to 450 to go to our destination. We had to call one of our friends near our residence and explained the situation. The car waiting for us could not pick us. Finally my friend booked a cab through his known sources and we paid Rs.450/ to reach our residence. The mental agony caused to us by the bus crew is un-measurable.

Hence, we make this complaint to take necessary action against the staff and also claim compensation for the extra amount we paid and for the mental agony caused to us. If this complaint is not redressed properly, we don't hesitate to approach State consumer forum by filing case legally.
S SINDHURA, S.V.SREERA. & S ANURADHA