AO Smith — Case 08174045 for water heater GCV50 00L010S45

Address:	89131
Website:	none

In August of 2013, I replaced my old water heater with a new one as indicated by the above model number. It did not last even 3 years. I called the customer service phone number and the troubleshooter indicated it was most probably a condensation problem. I had water flowing everywhere so I called my home warranty company and they sent a professional to my home and indicated that the tank had failed.

I was informed by the phone representative at AOSMITH that a replacement unit would be provided but the new unit would not have a new unit warranty but instead start at year 3 from the previous failed unit. I questioned the phone representative and and she told me that this is company policy. This is quite absurd to me because it is a new unit and the warranty in my mind should be all inclusive as a new unit.

Further, I might add that I have a GE water filtration system that filters out hard water as it enters the house so the implication that the unit failed because of hard water is also absurd. At the very least, I should get a new warranty since it is a new unit and would appreciate some sort of compensation for what I consider to be a failed unit of so short duration since it is costing me nearly $800 to have a new unit installed. The old unit was clearly flawed and did not even last half of its project normal lifetime.