Apollo Hospital — complain against false treatment

Address:

Kolkata, West Bengal

Is really Apollo Hospital touching lives ?Object of medical experts of Apollo, Chennai and its branches to render service tohumanity, is at a stake and reward or financial gain is prime consideration keeping thepatient's life at stake.Beware ofApollo Chennai and its branches over India and abroad. This is our ownexperience as we who are at loss. Being alien to Chennai, I and my wife, left Kolkata withhigh expectation for better treatment of my wife, suffering from multiple fibroids and alsoanxious to conceive, ArunachalamforattachedChennaiApollo andmade appointmentto Chennai Apollo, who advisedwithus to undergoDr.VinuthaRobotic Surgeryimmediately costing more than rupees two and half lakh - package. Having faith in doctor andduped by reputation and goodwill of Chennai Apollo, we have agreed with. But my wife hadundergone laparoscopic assisted myomectomy surgery instead of Robotic Surgery on 22-05-13though we were told before surgery by Dr. Vinutha Arunachalam that she will performRobotic Surgery and same cost package was borne by us.Within one week of operation, my wife was diagnosed at Chennai Apollo and found thatall the fibroids were not removed and on being asked it was asserted verbally by Dr. VinuthaArunachalam that existing fibroids will not hamper to conceive.During post operative period my wife was advised to have a check up after six monthsat Assansol where she visits occasionally and advised us at Assansol, to wait for another threemoths for healing up. After three months we have visited her at Chennai Apollo and showedher the same report, done within a week of operationand after consulting the same it wasstated by her, that having such quantum of fibroids it is impossible to conceive and suggestedfor surrogacy and for that she will make necessary arrangement.Being depressed we have consulted another doctor namely, Dr. B. Sarath attached toChennai Apollo, who suggested to have another open myomectomy surgery immediately as allthe fibroids were not removed and handed over a certificate to get leave.After few month in the month of August, 2014 again we have visited Chennai Apolloand it was suggested by him/same Doctor for opting I.U.I. Again my wife had undergonethe process of I.U.I. and then we were suggested to come having full preparation after onemonth to undergo open myomectomy surgery.During treatment period under Dr. Sarat, my wife had to take injection Recagon 50 forquite a number of times. Sashi Kumar, Secretary of Dr. Sarat, insisted us to buy suchinjections from I.U.I. consultancy room [ Sindoori Block, IV th Floor ] as we will get them at acheaper rate but without any receipt. We chose to buy from Pharmacy as we will get receiptas the same was required for our medical reimbursement. We received humiliation from Mr.Sashi Kumar as we purchased those injections from Pharmacy. Not only that, onmanyoccasions we required to meet with Doctor for clarification, on payment of requisite feebut Sashi said “ you talk with me. What you will talk with Doctor. Will doctor tell more than me ”.One day we requested Sashi to make appointment with Dr. Bhushan who is a junior of Dr.Sarat but Sashi refused to make the same. We needed to talk with Dr. Bhushan as Dr. Saratwas on leave. We also requested Secretary, Sashi, to make doctor attest my wife's signature inthe certificate provided by the Doctor to which he said “ aisa kitna certificate humne diya hai. Koi abhi tak attestation ke liye nehi pucha toh tumko kiyu de. Tum jao, koi attestation nehi hoga ”.The matter was reported to Subhadra Gopikumar [ mob.[protected]] who is someone ofmanagement and it was asserted by her that she will take necessary action and will reportthe matter but no feed back was received. Subsequently Dr. Bhushan called me over phoneand asked me why I have reported the matter in writing and also adviced me to withdrawthe same.Being frustrated and disheartened we returned to Kolkata and consulted with Doctorsbased at Kolkata who adviced that first operation was not successful as all the fibroids werenot removed and asked for C.D. of the said operation for which we have send mail to ApolloChennai, but no reply was received.Moreover we have visited Apollo Gleneagles Hospitals, Kolkata and made appointmentwith Dr. Arnab Basak and subsequently with Dr. Bhaskar Pal. Dr. Arnab Basak suggested us toundergo laparoscopic myomectomy surgery as fibroids were not removed by Dr. VinuthaArunachalam and advised to undergo M.R.I. of lower abdomen but when we have consultedwith Dr. Bhaskar Pal for second opinion then he suggested for open myomectomy preceded byHysteroscopy surgery and also adviced to undergo T.V.S. in spite of seeing the report of M.R.I.which is more advanced than T.V.S. It is also it be mentioned that Dr. Bhaskar Pal adviced usfor comingto his another chamberMedstar Clinicswhich is not attached to ApolloGleneagles Hospitals, Kolkata.Such acts were actually not expected from such a reputed hospital and also made us feelthat Apollo is just trying to make money and lacking in its services.Such acts brings in my mind that the brand name Apollo Hospital is not a hospital. It is aoffice of taking only MONEY in any condition, patient's life is immaterial, they only search thepath to manipulate money from his family. The said Hospital houses inefficient doctors whomakes situation worse, assures falsely with the intention to suck money, does various irrelevanttests and finally make a long bill which is beyond expectations.So my experience with Apollo is very scarring and just making Money from the patients, wrong treatment to Public. So better avoid Apollo Hospitals, they are just making money for thebrand name with out any treatment and brings in my mind the question that, is really Apollo Hospital(s) touching lives ?Your's faithfullyTamali Ghosh and Animesh Ghoshof 10/A/4 Bagha Jatin Road, Kolkata­700036