Apollo Pharmacy — Non availability of medicines all the time and pathetic customer service.

Address:

Bangalore, Karnataka

Hi, Greetings for the day! With much regret I am writing this to you. This is about your Apollo pharmacy in Bommasandra, Bangalore. I am a resident of Bommasandra before even your pharmacy started in here. Consider this email more as a complaint rather than a feedback. 1. First and the biggest problem of your pharmacy is the non-availability of medicines. I would say if I have visited your pharmacy 100 times, out that 90 times the medicines will not be available. So it’s like 90% of the times most of the medicines will not be available at your pharmacy. You are such a big chain and 90% of the times medicines not available is totally not acceptable. One of the biggest hospitals in Bangalore i.e. Narayana Hrudayalaya(Narayana Health) is located just near to your pharmacy. Even the medicines prescribed from there is not available at your store. There is another Pharmacy named S.K. Medicals in Bommasandra where you get all the medicines. The only reason people visit your pharmacy is because of the Apollo Advantage 10% discount. But if you continue the service in the same fashion then nobody will go to your store. If 90% of the times medicines are not available at your pharmacy then what is the point of keeping it open? Why paying salary to people for just saying medicine is not available? 2. Your staff at the pharmacy is so rude. They don’t have the decent politeness to talk to customers. Ideally speaking people who visit to your store mostly are patients. They are not in a mental state to take this rudeness of your staff. In an ideal scenario your staff should not speaking rude to any given customer. 3. Your staff at the pharmacy doesn’t know to speak basic English. Nearly 70 per cent of the population in Bangalore is from other states. And ideally most of them don’t speak the local language. The most common way of communication is English. It becomes very difficult for a common man when you keep staff like this who cannot speak basic English. 4. My wife is a Pharmacist. We have visited your pharmacy ample times. You have about 5 people(staff) at the store. Recently a new lady has joined which I will say that has some knowledge of medicines. But apart from that I really don’t think that anybody has knowledge of medicines. They can’t even check for substitute medicine if the same brand is not available. I really doubt that they even have a diploma in pharmacy. And if this is true then it’s a big question about the credibility of Apollo pharmacy. I seriously didn’t expected this kind pathetic service from Apollo Pharmacy. So I would request you to seriously look into this and take some action at the earliest. Thanks & Regards, Anoop Kumar Mobile- [protected]