Apollo Pharmacy — RUDE and SPITEFUL Behaviour of salesman KOTI, which could have caused serious damage.

Address:

Hyderabad, Andhra Pradesh

VERY RUDE AND SPITEFUL ATTITUTDE OF SALES MAN KOTI My wife had visited your Apollo Pharmacy on Raj Bhavan road, Somajiguda, next to Yashodha Hospital and Ratnadeep supermarket on 23rd March 2015, for refill of her BP and Psychiatric medicines ( OLVANCE H 20 & DEPRAN L). The sales person KOTI saw her and said the medicines were not available, She requested as she needed to take the same due to anxiety and two subsequent nervous break downs, that she had in the past. He was very rude and told her no stock, when she said it is her monthly refill, he told her go and get it from somewhere, when asked why is he talking this way, he said the last time you came we were late in attending to you so you said you will go and get it from the next shop, so now to go and get it. She asked him whether he was trying to take revenge, he just said we don't forget such things.She said, may be the situation was such as our father in law was in the hospital with cancer, and we were running around, so it would have been a general medicine and we could not wait and walked off. But since we are regular customers, and this tablet is got only from here, again requested him to get it as she was feeling very restless and has to go to work tomorrow. KOTI did not bother and he started arguing with her, then she requested he at least write and get it by tomorrow, he said it will take 48 hrs to get the medicine. When she again requested he said we have to get from the warehouse otherwise go and see somewhere else. Still she made him write in the indent form. Today the 26th March 2015, when I went to get the medicine, they said they don't have the stock, and when I said they have to get it somehow as the indent was placed by Koti 3 days back, the sales person said KOTI is not on duty and they did not know about the indent. Later after a lot of arguments I came to know KOTI has deliberately not placed the order, as he wanted to teach us a lesson. The other sales people said sorry on his behalf as he is the senior and when the junior wanted to help out by getting the medicine from other shop he stopped him. They immediately got us the medicine DEPRAN L today. My wife was very upset as she is a patient and has been off the drug for 3 days because of KOTI wanting to take revenge on her. If she would have had another attack or stroke who is held responsible for this. We are planning to lodge police complaint and go to the media against KOTI. The whole incident that happened today, including what your sales personnel have spoken and given evidence of KOTI's behavior on 23rd, has been recorded by CCTV. We also plan to go to the consumer court as her health has taken a hit. Since Apollo is responsible we want to talk to you first. We just wanted someone responsible to contact us before we go to the Police to complaint against Koti, as we do not have any problem with Apollo as a company.. Matter to be investigated and Severe action to be taken against KOTI who is playing with patients lives. WE HAD COMPLAINED TO APOLLO CUSTOMER CARE, YADESH and MEENAKSHI noted our complaint and said a responsible person will call, but it has been 3 days and no one has called. Request Apollo to be a little more sensitive towards their patients and customers. Waiting for your call. MAHADEV [protected] / [protected]