| Address: | Jalandhar, Punjab, 144026 | | Website: | www.apple.com |
Sir, I am Paramjit Singh from Jalandhar Punjab. I bought an iPhone on December, 2015. IMEI no. is[protected]. I have been facing a very big decrements in the battery backup. So I decided to visit the apple service center in Jalandhar. I visited there on 19th November. The all employees at service center are very friendly and when he tested the battery at their website i.e. apple.diagnostic.com, the result was failed. But he suggested me to visit on Monday again. I was busy for some days and after 4-5 days I visited the center again and the result was successful at this time. But the engineer accepted the phone and Updated the software to 10.1.1 hoping that the battery would work fine now. But I found no changes in it. Once again I visited the center but apple's website keep telling that battery is just fine and the engineers refused to accept the phone. Today, I decided to check the proper backup of my battery. I fully charged my iPhone on 9:13 am and started using it and turned on the Location service and "Diagnostics and Usage" option to make sure that Apple could receive some information about my battery usage. I have also attached some pics of my using progress i.e. Downloading and browsing screenshots as well. All the screenshots are of today morning. It totally finished at 11:35 am. You can see that on 1% battery remaining the usage time is 2 hrs, 19 min. Everyone who uses a new iPhone 5s knows that its battery gives more than 5 hrs backup. I browsed and download during this time and play around 5 mins only of HD videos. I didn't use any HD game or multitasking during. I have been using this iPhone for several months and I know that the backup has reduced to more than 50% of the actual usage but according to the Apple's website's "ACCURACY", my battery is still better than 80% capacity as they provide warranty when battery's capacity is more than 80% (1240 mAh) with 500 cycles. I don't know why apple made this test so inaccurate. I request apple to improve the test capabilities of their devices. My warranty is going to expire within 2-3 days. If apple could resolve my issue than it would be very appreciable because I have been trying to tell my problem for 1 3 weeks. Please check all the screenshots with time and battery draining.
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