[Resolved]  Kutchina — LED LAMP not working

Address:	20, CHINAR PARK, CLUB TOWN ENCLAVE BLOCK-5, 3RD FLOOR RAJARHAT, GOPALPUR KOL-157, South 24 Parganas, West Bengal
Website:	www.kutchina.com

Subject: Re: LED lamps not working- waiting for ur reply please
From: "ASHOK KUMAR"<[protected]@rediffmail.com> Sat, 13 Jul '13 1:15p
To: "Customer care "<[protected]@kutchina.com>
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Dear Sir;

I wish to bring the following into your notice.
Today a service engineer visited my home to mantle the LED LAMP which was removed and carried by the previous engineer.The LED LAMP he brought was not new but the used one(I dont mind for it ). After fixing the lamp he switched it on. I was standing at the door of the kitchen as the Chimney is fixed just beside the door. After switching the lamp on he asked me is it lighting - I noticed that the light is coming from both side's lamp I said yes.I had full trust and belief that the work shall be done ethically.About 10 minutes after the engineer left, my wife asked me to show that the lamp is OK or not? then I switched on the lamp and notice from behind the chimney that out of the 9 LEDs in one of the LAMP, 3 LEDs are not working.I felt insulted and my belief and trust on the company and the person who is really involved in handling matter is spoiled.Please don't do such things on the pretext of handling and complains. May I deserve to know that in spite of several request why the defective LAMP was replaced by the defective LAMP?
The casual approach of the company/ service/ maintenance department has commpelled me to inform the matter to consumer complain forum.

Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: Customer care <[protected]@kutchina.com>
Sent: Wed, 10 Jul 2013 18:31:08
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Fw: LED lamps not working- waiting for ur reply please
Dear Sir,
We forwarded your mail to the concern department , so the the matter would be solved as early as possible.

With Regards
Customer Care Dept.

----- Forwarded Message -----
From: ASHOK KUMAR <[protected]@rediffmail.com>
To: Customer care <[protected]@kutchina.com>
Sent: Wednesday, 10 July 2013 6:19 PM
Subject: Re: LED lamps not working- waiting for ur reply please

Dear Sir ,
today one service engineer, visited my residence with a set of bulb which does not fit in the chimney, he carried away with him the pair of the defective led lamp and assured me to replace it as soon as possible latest by the next week.
This is the development till date.
Regards
Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: Customer care <[protected]@kutchina.com>
Sent: Wed, 10 Jul 2013 13:11:28
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Fw: LED lamps not working- waiting for ur reply please
Dear Sir,
We are really very sorry for the delay in completion of your work, we will do the needful as early as possible.

With Regards
Customer Care Dept.

----- Forwarded Message -----
From: ASHOK KUMAR <[protected]@rediffmail.com>
To: Customer care <[protected]@kutchina.com>
Sent: Tuesday, 9 July 2013 7:17 PM
Subject: Re: LED lamps not working- waiting for ur reply please

Dear officer ,
i am still waiting for the action to taken.

Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: "ASHOK KUMAR"<[protected]@rediffmail.com>
Sent: Wed, 03 Jul 2013 19:42:48
To: "Customer care "<[protected]@kutchina.com>
Subject: Re: LED lamps not working- waiting for ur reply please
Dear Sir;

Thanks for your reply.

As mentioned in your reply - "We are looking into this matter, by end of this week your complain will be solved." is not the reply of what has been inquired?

Please mention specifically whether the LED Lamps are to be replaced on payment basis or is covered in warranty?

Thanking you.




Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: Customer care <[protected]@kutchina.com>
Sent: Wed, 03 Jul 2013 14:51:59
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: Fw: LED lamps not working- waiting for ur reply please
Dear Sir,
We are looking into this matter, by end of this week your complain will be solved.


With Regards
Customer Care Dept.


From: "ASHOK KUMAR" <[protected]@rediffmail.com>
Sent: Mon, 01 Jul 2013 19:32:02
To: "kutchina " <[protected]@rediffmail.com>
Cc: "amcservice " <[protected]@kutchina.com>
Subject: Fw: LED lamps not working- waiting for ur reply please
Dear Sir,
Please refer to my previous mail.
I am waiting for your reply please.

Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019


From: "ASHOK KUMAR"<[protected]@rediffmail.com>
Sent: Fri, 28 Jun 2013 18:18:37
To: "[protected]@rediffmail.com"<[protected]@rediffmail.com>,"[protected]@kutchina.com"<[protected]@kutchina.com>
Subject: LED lamps not working
Dear sir;
I purchased KUTCHINA SMARTEK on 13/08/2012 from Unique Services 20/A, South Purbanchal Hospital Road, Kolkata 700078

The Machine Code : C[protected] SMARTEC.

Since last one and half month the LED lamps are not working. I lodges a complain over service center contact no.[protected].The complain no. is 1075.I am sorry to say that it took many day to do any thing worth to resolve the problem. Lastly the day before yesterday I was informed by the service center that the LED lamp shall be replaced on payment basis , it is not covered in warranty.

I have WARRANTY CUM SERVICE BOOK with me and read it thouroughly but no where find that LED lamp is not covered under warranty.
You are requested to let me know on which page/para it is mentioned that the LED lamps are not covered under warranty.

Expecting a prompt reply/ action.

Thanking you

Ashok Kumar Gupta
P.G.T. Chemistry
K.V.Ballygunge
Kolkata
700019
Residence: 87/ 2 Biplabi Ullas Kar Datta Road,
Baghajatin, Kolkata:700086
(Opposite Anandmela Sporting Club)
West Bengal
R:[protected]
M:[protected]