[Resolved]  Onida / Split Ac Model S18flt - N6 — New a/c fixed but not functioning

Address:

Chennai, Tamil Nadu

MY COMPLAINT NO: 1305a[protected]. SPLIT AC-OUTDOOR UNIT MODEL NO: S18FLT-N6

i HAVE PURCHASED THE ONIDA SPLIT A/C FROM GIRIAS FROM RA PURAM CHENNAI-28 ON 23RD MAY 2013.Bill No: CS/RAP/14454/23.5.2013.
ONDIDA UNSKILLED TECHNICIANS FIXED IT ON 25TH MORNING AROUND 11 HRS TO 2 PM. AT 2.15 THEY HAVE INFORMED THAT THE FAN IS NOT FUNCTIONING AND ONE MR KAVIARASU WILL ATTEND. WHEN I REPEATEDLY CALLED HIMHE HAS NOT RESPONDED TO MY CALL. I HAVE ALSO CONTACTED YOUR CALL CENTER WHERE MR PRABHU INFORMED ME THAT I HAVE TO PAY FOR THE FAN CHARGES IF IT IS BEING CHANGED.
FOR A NEW PRODUCT HOW I AM RESPONSIBLE FOR THE FLAW?
WHEN I AGAIN CONTACTED MR SHANKAR AND TECHNICAL HEAD THEY HAVE INFORMED ME THAT A NEW TECHNICAL TEAM OF PERSONS WILL ATTEND TODAY WITH IN 6 PM. REALLY WORST SERVICE.
TODAY, ALREADY TIME LAPSED.
WHAT A TECHNICAL WING YOU ARE HAVING? ARE YOU NOT ASHAMED OF YOUR SERVICES?
IF YOU ARE NOT TAKING IMMEDIATE STEPS TO RECTIFY MY A/C I WILL GO TO CONSUMER COURT AND I WILL WRITE A DETAILED LETTER IN THE HINDU LETTERS TO THE EDITOR AND SPOIL YOUR NEW BRAND IMAGE AT CHENNAI AND THROUGHOUT INDIA.
WAIT AND SEE..

REGARDS,
S.LAKSHMI NARASIMHAN.[protected]