[Resolved]  Apps You Need — Insurance delay

Address:	Dibrugarh, Assam, 786001
Website:	appsyouneed.in

Dear sir,

My name is vidit agarwal and i am a resident of dibrugarh, assam. I had purchased an insurance cover with apps you need for my new purchased iphone se. I was assured at the time of purchase that the claim settlement for repair will be a maximum of 20-25 days. Do to some unavoidable circumstances my phone was damaged and i gave the phone at the shop counter of appsyouneed 05/08/16. The lady filed the complain and gave me a claim identification no. (D[protected]) and my insurance registration no is irn472017. The phone was picked up from the shop counter on 10/08/16 by mr. Shankar and i received a message from the company on 16/08/16 that the claim has been approved.
I have been regularly pursuing my claim with the company representative in dibrugarh, mr. Pratik das and mr. Biswajit, guwahati. They finally assured me that they are sorry for the delay and i will receive the handset by 14/09/16.
Now it's 24/09/16 today and the company representative had no idea about the whereabouts of the handset. After the shop owner scolded the representative and asked for a definitive answer he called me up and told me to wait for another 15 days. What is the benefit of opting for the insurance service if i have to go under this hassle and problems.
The company is playing the blame game and i am left with no solution.

Vidit agarwal
[protected]