APSRTC Customer Care

APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2004599
Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
Satisfactory Rating
1%
Complaints
401
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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APSRTC related photos (47)

APSRTC Complaints & Reviews

APSRTC - Refund not done [Resolved]

User
 Manishbein07 on Aug 27, 2015
Hi Sir/Madm, WI booked 4 tickets in waiting list, I got a message that your ticket is not confirmed and you will get a refund, we called online help-desk, but they told no need to cancel you will get the refund automatically, its been over one month no refund is still processed, below are the ticket details. TKT NO 43328122 Seat(s) WL3, WL4, WL5, WL6 NOT confirmed. Please can you process the refund, we tried reaching customer care they are saying we have raised the complaint, but no response...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Very inappropriate way of stopping buses.

User
 Jasminealp on Aug 15, 2015
Sir, This is to bring to your notice that the RTC buses are never, literally hardly ever stooped at appropriate stops. The driver stops at bus stop before or after or hardly slows down not even bothering if the passengers have boarded or not. Then what is the point of having a public transport system, is it for the convenience of the public or for the convenience of the drivers....
Complaint comments Read comments [2] Complaint category Government Organizations

APSRTC - Visakhapatnam 25g bus not regularly service at 7.00am and 6.30pm

User
 vikki965 on Aug 8, 2015
Dear sir, my name is vikas kumar i staying madhurawada in visakhapatnam 25g bus not regularly services at 7.00am and 6.30pm.i and other peoples safaring because of waiting bus stop but not coming 25g bus so all peoples late office and colleges. so kindly request please regularly services is 25g bus at that time....
Complaint comments Read comments Complaint category Business & Finances

APSRTC - Bus service cancelled without intimation

User
 1mullapudi on Aug 8, 2015
Service name: BNG -udgr- PMRU Service No.: 5213 Bus Type: SUPER LUXURY Depot Name: UDAYAGIRI Departure Time: 20:45 Arrival Time: 06:00 We have reached to boarding point at 20:25 at that they have informed to passenger saying that bus service has cancelled, so money will refund to your account go and find some other bus it is really ridiculous thing How can we go this late night? Please take right action to whose is the responsible person for this issue, it is really proved APSRTC is unable manage....
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Refound not done

User
 ngoud786 on Aug 2, 2015
Dear sir,
this is NARESH GOUD am book the 2tickets at 20/7/2015 that will be waiting list not confirmed so I cancel the two tickets but not refound my amount, please refound my money

TKT NO: 43427229 SEAT(s): WL1, WL2 NOT CONFIRMED. . e-TICKET USERS PLZ CANCEL YOUR TICKET AT apsrtconline.in BEFORE: 02-Aug-2015 20:30. (ONLY THE UNCONFIRMED SEATS WILL GET REFUNDED).. Ph:18002004599


Ur ticket 43427229 from NLR to GNT (Service No - 3728) is cancelled for 20-Jul-15 12:15 AM, NLR-00:15 REFUND: 542.Thank U. Reach us 18002004599...
Complaint comments Read comments Complaint category Other

APSRTC - Waiting List Ticket NOT Confirmed and amount is not refunded

User
 Raghavendra Krishnam on Jul 28, 2015
Hi Team, Unfortunately i did not cancelled below ticket, If i book a ticket in IRCTC and ticket is not confirmed amount will automatically refund to the customer. I have assumed in the same way. Kindly check and refund the amount using any alternative way. Please do the need full. Thanks Raghu 9885107684...
Complaint comments Read comments [1] Complaint category Travel & Vacations

APSRTC - Excess Fare Collected

User
 Dr.C.V.Kannaji Rao on Jul 27, 2015
From: Dt.27.7.2015 Dr. C.V.Kannaji Rao D.No.22-64-2 upstairs Gangabatthula vari street Town Hall Road Kurupam Market area Mobile No. 98487 22224 Visakhapatnam 530 001. e-mail id: drcvkannajirao@gmail.com To The Managing Director Andhra Pradesh State Road Transport Corporation HYDERABAD Respected Sir Sub: Excess fare collected—online booking--action requested--reg. *** With reference to the above, I bring the following to your kind notice for your perusal and immediate action. I and my family members, 5 adults + 2 children, travelled from Visakhapatnam to Rajahmundry on 23.7.2015...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Deducted more than original ticket fare

User
 santhoshb.sk@rediffmail.com on Jul 24, 2015
Dear APSRTC, I am Santhosh, booked 2 ticket from Madanapalli to Rajahmundri Ticket number: 43255209, Uid number:7054, service code and name: 969445/MPL-RJMY, OB reference number:3012777234, Ticket number: 43255026, Uid number:7776, service code and name: 96945 / MPL RJMY, OB reference number:3012777017 Actual fare is Rs.713, but for my ticket it is deducted Rs.1619/- why the deference of deductions?? Need the clarifications and refund on this at earliest or else we will file consumer complaint on this issue. Attached the tickets for your reference. Thanks, Santhosh B Mobile:...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - A City Bus service from agriculture colony water tank to koti/secundrabad

User
 Ankit Narayan Tiwari on Jul 23, 2015
To, Respected Sir, Sub: Request to introduce a city Bus Service. A Bus from Agriculture colony to Koti/Secundrabad at 8:00 A.M. and oblige and this will help more students school and college going. This request is being done since a DECADE. Kindly oblige as students are suffering a lot. Many students fell down from running buses many times. So I request you to do the needful as early as possible. Thanking You, Yours Faithfully, Laxmi Narayan Tiwari, Colony Resident. Date: 22-07-2015....
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Booked tickets but not reserved amount is deducted from account

User
 pari91221 on Jul 23, 2015
Sir, I booked tickets from bobbilli to rajamundry today 12'0colck but no booked due techincal problems in your server pls check my status and refund money to me
Names :
Palatheerdam Gowri Shankar
Jaya Gowri
Mallikarjuna rao
Amount is deducted from my account is 981 rs...
Complaint comments Read comments [1] Complaint category Banks

APSRTC - No refund

User
 vancherla on Jul 22, 2015
Sir I booked the ticket from apsrtc online on 19/07/15 from Ravulapalem to Hyderabad KPHB COLONY . The amount of ticket is deducted from my acc. but i didn't get the ticket. I cross checked the booking service, it has sent mail that amt deducted from my account with ref no:3012944226 and ebs payment id: 39790085 . So please verify it and refund the amount as soon as possible or please send ticket if already done success transaction
Service No. : 2546
Place : ravulapalem to Hyderabad KPHB colony
Date of Journey : 16/08/15
MY MOBILE NUMBER IS : 9010961208...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Refund money of 4 canceled e tickets

User
 Murali Srinivas on Jul 18, 2015
Bus no 97832 Tkl to Rjy Trid 43084835 UID 8793 Rs 2501, Bus no 97832 Tkl to Rjy Tr id 43085251 UID 8543 Rs 1743 both jr date 18 july. Bus no 98033 Rjy to Vsp Tr id 43090488 UID 3118 Rs 1448, Bus no 98033 Rjy to Vsp Tr id 43090469 UID 6824 Rs 1008 both jr date 19 july. All the transactions done from my ac 11317868252. Please verify and do my favour. Regards RMSN RAO...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Unable to view or Cancel the ticket in the new Site

User
 kidambi madhu on Jul 15, 2015
Hi, I have booked the ticket 42975191 on 8th of July from Bangalore to Nellore But I am unable to see the ticket under "Booking" menu to cancel. The page shows there are no tickets to cancel. Pls help me out in this as I have to loose more money if it gets delayed. Thanks, Madhu...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - over load of passengers in super luxury services

User
 Seetha Ram on Jul 12, 2015
sir, . This is seetharamaraju who always prefer to travel by APSRTC due to their commitment and dedication on passenger safety aspects. I used to frequently travel from vijayawada to Kurnool by super luxury buses but the problem is drivers and conductors are allowing passengers to board onto bus even bus seats are fully occupied. Excess passengers are standing in pathway and falling on seats due to route obstacles, which is very uncomfort for any reserved passengers. Its overnight journey and disgusting situations faced many times with service number 3963 gudivada to raichur bus. Its like local...
Complaint comments Read comments [1] Complaint category Public Transportation

APSRTC - Conductor Rude behaviour

User
 hkchari on Jul 7, 2015
To The Manager APSRTC, I am daily traveller from Tallagadda to mehdipatnam. Today(7th july 2015), i took 188t bus from tallagadda bus stop at 9:45 Am. There was a men conductor, who was very rude. As i didnot have change that time, i gave her 10 rupees and 4 rupees change as the fare costs 6 rupees from tallagadda to mehdipatnam. But the lady, instead of returning me changes, she was just trying to avoid. I asked her many times, finally she rudely answered i ll give, u wait. At last, when i had to get down at mehdipatnam bus stop, till that time also she didnot return me money. After getting...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Not Comfortable Facilities

User
 sri srinivasaricemill on Jun 25, 2015
Sir, I have traveled by Suplux service code 2714/ KDP-KKD from Pamuru to Ramachandrapuram.on 23 June 15. my ticket No. is 42485290. Wheels are very bad, not comfortable sheets, No TV very boring journey.i Will travled daily up and down.12 Hours Journey. immediately Rectified Problems...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - System for tracking of compliant

User
 sivaji bommula on Jun 20, 2015
To The consumer compliant forum, Sir, I have given a compliant yesterday for which I have not received any reference no.against my compliant. I want to know how do you resolve my query and how I can track my compliant. It is better to form such a system if it is not there till now. Otherwise it takes long time to wait and it'snot boost the inspiration of developing the society. Thanks Sivaji...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Sudden break downs during journey

User
 sivaji bommula on Jun 19, 2015
Dear Sir/Madam, There are number of Sub-Orban buses with in the city limits which fulfill the needs of people. But the maintenance is not good. During travel, they are suddenly break down.and the people are waiting for the next bus till it come and most of the cases with heavy load. As usual they are very rush in peak hours( like morning and evening office hours). If the bus suddenly fell down at that time, we face so many problems as it is getting late to office.So please take proper actions in bus Depots and garages and try to eliminate these kind of issues soon. Thank You....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - There is halt at Nakrekal

User
 Janipasha Shaik on Jun 15, 2015
Weekly twice or thrice I will travel to Hyderabad to Nakrekal and Nakrekal to khammam. Only express Buses are going to stop at our destination Nakrekal, while Deluxe bus drivers saying that there is no stop in Nakrekal. Only these people going to stop at Nakrekal where there are no passengers in the bus. In some cases, when there are no passengers also, they are not going to stop the bus(Deluxe) at Nakrekal. Many people are suffering because of the some deluxe bus drivers attitude. Today, morning I came to khammam from Nakrekal through Deluxe bus, but when I am returning from khammam to Nakrekal,...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - money deduction

User
 chittibujji on Jun 12, 2015
i booked ticket from Vijayawada to Chennai for 14th June 2015 the payment was not successful but they deducted money and they intimated that the money will be credited with in 1-14 days which was sent yesterday, but today we received the message like the payment is successful but we didn't received any booking confirmation mail or message it is like cheating people and also the online procedure and process also very slow and late response. Please improve the online system...
Complaint comments Read comments Complaint category Credit Cards

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