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APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2004599
Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
 
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APSRTC Complaints & Reviews

APSRTC - Cancellation of Service without prior intimation that too after two and half hours from actual departure time.

User
 tskeerthi on Jun 3, 2015
I have booked an e-ticket number "40934344" on 13th May 2015 and my date of journey is on 31st May 2015 for service No. 3394 (Visakhapatnam to Hyderabad) from OGWK to MGBS. I have been waiting at Bus stop for about 2 and half hours. I does'nt have any information until I made a call to customer care. The response was that the bus was in repair and not yet started. Immediately I also spoke to Depo-Manager and SM, even at that time they are still bluffing that the bus will start in next 15 minutes and they have disconnected the call. Immediately after disconnecting i have received a message that the...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Ticket cancelled without intimation

User
 vishnu kanth on Jun 2, 2015
I have booked my ticket from bangalore to kurnool online and my ticket number is 41530612. I have put my boarding point as majestic, but due to some traffic delays I came to hebbal and have reached there. The conductor told me that he has cancelled the ticket at majestic station. He didn't even call me on my mobile and despite he was very rude in his behavior to answer my questions. Is this the way that apsrtc runs the service and cancels the tickets without informing us. Please tell me as how should I get the fund back, if it's not answered I will post it online about the service and...
Complaint comments Read comments Complaint category Unauthorized charges

APSRTC - non supportive of staff in volvo bus

User
 yagnapal on Jun 1, 2015
Sir, I have travelled by Volvo service code 3474/ CNI-VSP from Nellore to Visakhapatnam along with my wife and son aged 11 years on 25 May 15. my ticket No. is 40666328. OB Ref No. is 3011233265. During the journey the attendant displayed movies on TV. He played 'Arundhati' movie which is a horror movie and also having scenes and the gestures of the villain which are not advisable to watch with the children. He started that movie at the time when the bus was near to Ongole. At Ongole when the bus stopped for dinner break my son requested the attendant to change the move since he is feeling afraid....
Complaint comments Read comments Complaint category Other

APSRTC - Refund amount not credited

User
 venki.c on May 29, 2015
I have booked a ticket through online portal and because of some urgent works I have cancelled my reservation. It's been one month still I didn't get any amount credited in my account. How to know the status of refund and when we will get the money refunded....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Change was not giving in Ticket Counter @ Srikakulam Bus Depot

User
 santu_8084@yahoo.com on May 27, 2015
The travelling charge for a deluxe bus from Srikakulam to Visakhapatnam is 107 Rs/-. When we are giving 110 Rs/- they are not returning the change. If we are asking for the change they are asking to wait for a long time till the bus started. Even though bus started they are not providing the change, as the bus is not waiting for us we are just leaving the counter. This is the problem facing for every one. Why can't the APSRTC make it as a round figure amount or why they are not unable to provide the change to every customer. If we are ignoring 3rs/- per head then daily approx.. more than 1000+ people...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Delay in reaching destiny

User
 meesala on May 27, 2015
Dear sir I was travailing daily from Srungavarapukota to Visakhapatnam by 06.10 Metro LH Bus since last 3 years today also i use the service of your above mentioned bus but the Conductor and driver are not aware of the stops and duration of journey, it was started by 06.20 at Skota (by 10 min late) it is possible in some time my be technical problem but the bus was stooped in each and every stop where a normal ordinary bus can not be stopped. It was delay by around 30 min due to late i was unable to attend my duty on time, it was happen several times with your staff. Finally to i was given a...
Complaint comments Read comments Complaint category Computers & Accessories

APSRTC - un used words & miss behaviour in shirdi..

User
 draj.5555 on May 26, 2015
Dear sir/madam, My name is D.Raju. I am meet to your employee 26/05/2015 time 14:30. shirdi to HYD. Ticket booking purpose Ur' booking counter employee 'CHOWADARY RAO'. Very very unused words. I am not saying this message.. That person caste feeling words used... I am waiting that person any action Ur's department.. Ur's department any no reactions I am approach legal department... I am waiting reply...
Complaint comments Read comments Complaint category Travel Agents

APSRTC - Very less AC buses during peak hours

User
 TaskeenFB on May 20, 2015
Hi, When the AC buses (113 M Waverock) started via Darga to Waverock, the purpose was to provide software engineers with proper transport in such remote areas. These buses used to run every 15mins. And this was only the case for the initial few days. Now, there is one bus every 35-40 mins and it's so full that the bus driver usually doesn't even stop at bus stops like 'Darga'. What is the point of having these buses, filled upto brim? Forget getting a seat, we don't even get a place to stand. And most of the times, the bus driver doesn't even stop. And we pay so much of money for the ticket...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - There is no our Town Narasraopet in New Website.

User
 chvraj on May 19, 2015
Hello sir, I am frequently booking APSRTC online tickets through my login account. But after the remodelling the Website. We are getting confused. Because our Town Narasraopet (NRT) in Guntur District. is not generated automatically. If we type manually that shows no services. Why does it happen. Please check and do needful . We are waiting for your reply. and we are ready to book the tickets when it clears. Regards... Ch.Rajasekhar...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - There is a confusion with your new website booking form.

User
 koorma.ashok@gmail.com on May 19, 2015
Ticket No. 41079670, MYPR - MTM. Service no. 3719 There is a confusion with your new website booking form. (apsrtconline). I Missed bus. Please return my money back, as this is your fault. Compare your website booking form with others (Your old website, redbus, IRCTC) and see the difference, I showed this to many, every one is confusing with this starting boarding time. You have not mentioned starting time as MGBS timing any where here....
Complaint comments Read comments Complaint category Other

APSRTC - Gave wrong information

User
 Rajaa πρίγκιπας on May 18, 2015
My ticket no is 41024809. The person who gave me ticket told that the bus will start at 5:45 PM in Kakinada and it will come to Sarpavaram junction at 6 PM. I came to Sarpavaram Junction at 5: 55 PM and waiting for the bus but the hasn't come till 6: 10. I approached to the Ticket counter stating the same, the employee in the ticket counter told to wait for another 5 to 10 mins. Bus came at 6: 20 PM but this is not 5: 45 PM bus, the bus which came now is 6: 15 PM bus. So the employee who sitting in the ticket counter itself doens't know which bus has come and went. The actual scenario is 5: 45 PM...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - buses strike but my bus ticket money not refunded still 10 day over

User
 Kalish Kumar Yeluri on May 17, 2015
This is kalish kumar, Recently I was reserved 3 tickets from rajahmundry to vijayawada date of journey 06/05/2015, in 9.30 AM express bus and its service no. is 24853, ticket no. is 40894667 and seat no's. are 21, 22 & 23 (M, M, F) uid no. is 4599 but today when we reached to rajahmundry to catch the bus, at enquiry counter they told all apsrtc buses were canceled due to strike. My Andhra bank A/c. No. 157010100035757, A/c. Name : Y Kalish Kumar, Branch : Medarametla, Prakasham Dist., Bank Name : Andhra Bank, my bus ticket money deducted amount which is mentioned earlier, now iam in Hyderabad,...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - bus cancelled but money not refunded

User
 Kiran Nandipati on May 13, 2015
hi, i booked a ticket from tenali to dilsukhnagar on 10th may for 11th may, first the ticket was booked properly after that the bus which i booked was cancelled, i got a sms to my mobile telling that the bus cancelled & i cancelled the ticket through APSRTC website but my money was not refunded yet . Ticket No :40922374, UID : 3877...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Refund of Cancellation Ticket

User
 cvrao1 on May 10, 2015
I, CV Rao, booked two Tickets, on 24.4.2015, from Rajahmundry to Visakhapatnam by SRVC No. 3488 for 27.04.2015. The Ticket No. and UID are 40460152, UID- 2759 respectively. The said tickets were cancelled on 24.04.2015 itself. But the Refund amount after cancellation had so far been not credited in my Bank Account. Please look into this and see that the amount is refunded at the earliest. Regards, CV Rao...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - WHEN THE STIKE WILL BE CALLED OFF?

User
 Sarma Ds on May 8, 2015
WHAT ACTION MANGEMENT AND GOVERNMENTS ARE TAKING? WHEN WILL BE THE STRIKE CALLED OFF? IT IS RESPONSIBILITY OF GOVERNMENTS TO SEE THE EARLY SOLUTION. LET IT BE SOLVED BEFORE GOES LONG. IN EARLIER CASES, THE STRIKE BY APSRTC EMPLOYEES WAS VIEWD AS SUCH IT IS INCONVINIENCE TO PUBLIC AND IMMEDIATE ACTION WOULD BE TAKEN. NOW WHAT HAPPED? NO SOLUTION THOUGHT OF EITHER OF SIDES/PARTIES. I BOOKED TICKET FROM HYDERABAD TO VIJAYAWADA BY SVC NO. 3578 FOR 10/05/2015. WILL THE SERVICE RUN FOR THE DAY? PL CONFIRM. OR I SHALL CANCEL FOR FULL REFUND. PL; REPOND....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Demanding Excess fare during bundh period on 08.05.2015 at about 10.30 am

User
 Subba Rao A on May 8, 2015
Sir, I have stopped the APSRTC Bus at Pathikonda (between Palamaner & Nangili) along with my family including small chiildren. Bus No.AP03 X7659 which was aheading to Bangalore from Chittoor.. The conductor has demanded the bus fare according to his whims and fancies.As usual I have agreed to pay charges from Palamaner to Bangalore since I have boarded at Pathikonda Village. But the arrogant conductor demanding bus fare from Bangarupalem to Bangalore, though I am supposed to pay from Palamaner to Bangalore. When I refused to pay as per his demands, He has forced me to getdown in the middle...
Complaint comments Read comments Complaint category Unauthorized charges

APSRTC - CLAIM FOR REFUND OF FAILED TRANSACTION DT:10/04/20CLAIM FOR REFUND OF FAILED TRANSACTION DT:10/04/15

User
 Venkateswara Rao Devarapu on May 7, 2015
Dear Sir, I(D Venkateswara rao) tried to book a ticket through APSRTC website using my SBI internet banking and the TXN got failed. The details are Date of TXN:10/04/2015 Mobile NO:8297528555 Txn Amount:451 Even after 2 or 3 remainders the amount is not credited to my account. pls look in to the matter as urgent and do the needful. Regards D Venkateswara Rao...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - BedBugs

User
 supraja143 on May 7, 2015
I will be travelling from Bangalore to Nellore and vice-versa in apsrtc non ac buses. There is no proper maintenance in buses.Seats are full of bedbugs which sucks your blood like anything. Couldn't able to sleep also, very irritating to travel.Before increasing the charges please make the seats proper free from bedbugs. This is my kind request....
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Bus is not good and seats are in worst condition,dust and bad smell (Markapur to Bangalore) hitech service, starts at 7:00 PM

User
 Suresh Mynampati on May 6, 2015
We travelled from Markapur to Bangalore via Kadapa service which will start from Markapur at 7:00 PM every day. When we boarded on to the bus then we felt very bad about the seats condition, all seats are dusty and smelting very badly. No neat ness and looks very bad to travel in that bus for 10 hours. This is Markapur depot bus and minimum care to be taken. I ever see a interstate bus like this condition. In addition to that above situation another twist in the bus when running, we found some insects are coming out from the seats and sucking our blood. We identified those are called in telugu is...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - reservations facility

User
 505901 on May 5, 2015
apsrtc provide reservation fecility any place to any place.but not impeliment some bus routes.please provide gudiwada depot gudiwada to bangulure service 12.30 and 13.30.i am going to kavali to gudiwada to my child studing at gudiwada.so meny times iam traval but not reservation.please arrange this fecility....
Complaint comments Read comments Complaint category Other

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