APSRTC Customer Care

APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore District

Customer Care Phone Numbers and Contacts

+91 80 2287 3915
+91 80 2287 3915
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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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APSRTC related photos (49)

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APSRTC Customer Care related pictures (49)

APSRTC Complaints & Reviews

APSRTC — Irresponsible behaviour of d staff

 v.a.rao on Nov 23, 2015
On 22nd Nov i went to gtr to attend a marriage. For my reurn journey frm gtr to vsp i wanted to catch d bus in d afternoon. On my enquiry i was told there is a bus at 2-45pm to sklm via vskpm. I reached d bus stop by 2pm and waited upto 3pm . There is no bus . When contacted at d enquiry counter i was told that d conductor signed by 2-45pm and d bus will be at d point . I came back to point n enquired d controller who told me that d bus has not come to d point so far. Waiting for another 15minutes i wanted to contact d stn mgr .i asked fr d no of stn mgr at d enquiry counter, but she denied to give...
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Markapuram to bangalore super deluxe bus 5893

 Nagendran33 on Nov 18, 2015
I booked a ticket in markapuram of prakasam dt to bangalore on 17th nov. In super luxury and bus leaving at 5.30pm and reaching time 6.30 am bangalore. This super delux bus reached bangalore at 10 am in bangalore . And this bus took 15.30 hr to travel a distance of 545 km. It mainly because bad driver who drive at a speed of 25km to 3okm in type of road. Even tvs xl is over taken this bus. The driver is useless person who spoiled our duty time in bangalore. Please kindly mention correct reaching time in bangalore or change the drive who maintain the correct reaching time. It is bad service from...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC — Re : Collecting excess fare by steel city Depot Bus

 kumar seela on Nov 18, 2015
Dear sir, I complaint against Visakhapatnam steel city depot Route no 38 K Bus no 6346 of APSRTC bus. I travels from Gudwara Jn to Old Gajuwaka Jn Daily and return back to day ir on 18-11-2015 while returning back I took a ticket to Gudwara jn conductor given manually ticket Rs 20/- instead of Rs 19/-. actually fare is Rs 19/- I asked to conducter, he told i dont have ticket of Rs 19/- So I request you to look into the matter and provide to Rs 19/- tickets. Gurudwara passengers are loosing Rs 1/- unavailed journey. Thankingyou sir, S Kumar 8790477696...
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Seat not provided by conductor

 CHIDAMBARAM.P on Nov 10, 2015
I have booked my Ticket from Tirupati To Hosur with my Family members.
When i book the ticket itself i have informed in the reservation counter to give seat for my family 4 memebers together. But reservation person done the mistake he given seat no 4, 5, 6, 13.

I Have requested to give 7, 8, 9, 10 for me easy to sit on 2 Separate sheets to travel my family.

Due to this Before the Bus Departure i have requested to conductor to allocate this atleast one seat for me to sit instead of 13 seat no 7 conductor refused He sold the ticket with excess amount to one Unreserved...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC — Bus cancelled but money not refund

 bhagavan Mudi on Nov 2, 2015
I have booked ticket from Tirupathi to kadiri on 19-Oct-2015. apsrtc cancelled the service which i booked, how to get refund from the apsrtc. my ticket details are Merchant Reference Number : 3014796581 EBS Payment ID : 43612257 Ticket No : 46388988 Uid Number : 4459 Service Code/Name : 6798 / NLR - HDP From : TIRUPATHI To : KADIRI Date of Journey : 19-Oct-2015 No. of Seats : 1 ( Adults: 1 Children: 0 ) OB Ref. No : 3014796754 Basic Fare : 162.0 Reservation Fee(+) : 10.0 Service Fee : 5.0 Levy Price: 1.0 Total;178 please provide me information...
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Bus fares

 umaganesh.a on Nov 2, 2015
Hi, Recently from 28th October 2015 the bus fares were increased to 10%. The bus ticket fare from VIZIANAGARAM to VISAKHAPATNAM was 47 INR as on 28th October 2015. However again the bus fare was increased again within 7 day, its most expensive and terrible to charge 50 INR for the same route from VIZIANAGARAM to VISAKHAPATNAM from 2nd November 2015. Please find the attachment for the image of tickets on 28th October 2015 and 2nd Nobember 2015. I request you take necessary action on this. Very worst government management, its better to make a private sector rather than a govt. undertaking...
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Refund amount till now not received

 mohan chandu on Oct 29, 2015
On 23rd sept 2015 i have booked ticket for banglore to markapuram on apsrtc (Ticket.no:44882199). Due to bus non availability on 23rd sept 2015, apsrtc announced please cancel that ticket we will refund you amount back with in 14 days. But now i am calling to apsrtc customer care means they are saying your amount is refunded on 29th sept 2015, when i checked my bank account the amount is not refunded and i sent bank copy to apsrtc mail id. Even apsrtc sent one mail regarding cancellation of ticket please see in images....
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Booked tickets but not reserved amount is deducted from account

 A Jagannadh on Oct 19, 2015
Sir I booked the ticket from apsrtc online on 28/09/15 from Vijayawada to Pulivendula. The amount of ticket is deducted from my account but i didn't get the ticket. I cross checked the booking service, it has sent mail that amt deducted from my account with Merchant Reference Number : 3014312304 and EBS Payment ID : 42810625. So please verify it and refund the amount as soon as possible.
Service No. : 6144
Place : Vijayawada to Pulivendula
Date of Journey : 10/10/2015
MY MOBILE NUMBER IS : 9441148230

Below mentioned mail recived
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Not allowed to board bus

 pprasanna06 on Oct 15, 2015
Today I boarded the APSRTC volvo bus from Waverock, Nanakramguda at 7:00 PM IST. I gave 100 rs note and asked to give IIT (for which the cost is 20 rs). The conductor asked me to get down at next stop as the change is not available though he was getting change from the other passengers and I was asked again and again to get down from the bus and told me from next time not to sit in the bus with out change.The Bus number is TS-09Z7625. This should be treated seriously as the bus conductors are misbehaving day by day.As a female passenger the conductor asked me to get down....
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Refund-not-done

 koorma.ashok@gmail.com on Oct 1, 2015
I booked 1 ticket from Hyderabad to Srisailam on 11-09-2015, I got a message that "APSRTC regret to inform you that transaction in OPRS is failed at payment gateway. Ref. No.: 3013967110 Amount: 251.00 Bank Ref. Nol.: 42171291 Status: Authorized The amount shall be refunded to your account or card in 1-14 working days." But till today (i.e. 01-10-2015) i haven't received my refund money to my bank a/c....
Complaint comments Read comments [1] Complaint category Other

APSRTC — Reservation online

 mallikarjunhk on Sep 25, 2015
Dear Sir /madam, I had reserved bus tickets online for my religious tour from Mahabubnagar to srisailam vide service no 1387 and ticket no 45471927 seat no 17, 18. After getting in to the bus, bus moved 2 kms, conductor used slang words and pushed us out saying that"we don't have reservations for our bus and don't make me fool". He totally misbehaved. The conductor himself does not know about the services. why the hell passenger should suffer.I need an explanation for the same.I want you to arrange for the solution right now. thanks and best regards mallikarjun, cell no, 8494905137...
Complaint comments Read comments Complaint category Government Organizations

APSRTC — Nil Maintenance in buses

 Latest Issue on Sep 24, 2015
I am a frequent traveller in APSRTC. The only reason, I choose this is for safety. Maintenance is always a concern here. We see the stickers in buses "New Head rest covers, room freshers and wet napkins", but none of them are available. This time when I travelled, there is some bad smell in the bus, though we asked driver for it. None of them cared. They haven't even provided paper napkins. An elder person in the bus asked for water bottle. They simply said, we will provide after all the people were filled. They don't even care the urgency for water. Driver is challenging, we could...
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Cleanliness

 Pradeep Chandra Peddi on Sep 20, 2015
I just boarded on bus I found window beside me was So dirty the gaps are filled with may be food waste I asked the driver to clean the window but he says that at this time there are no persons available to clean it, and suggested me to tell this issue to some one in white and white he pointed, I went to him but he simply again advised me to tell to driver upon going through this my bus starts moving and I have no choice but to sat beside it ....
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Informed service cancelled but deducted my amount

 vamsee_g2525@yahoo.com on Sep 2, 2015
Dear sir, I have booked ticket through apsrtc website by login to my account from bangalore to kadapa on 02.09.2015 Ticket number : 44812765 Service number : 9255 Seat number : 5 & 6 Due to bandh on 02.09.2015 we have called to apsrtc concerned person bearing mobile number : 09945516545 before staring from my place The person had informed that service had been calcalled So we had postponed my shedule And after some time i got a call from apsrtc driver/conductor and informed that bus was starting from orgin point now to go kadapa Please help me in this to refunsd the amount...
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Refund not done [Resolved]

 Manishbein07 on Aug 27, 2015
Hi Sir/Madm, WI booked 4 tickets in waiting list, I got a message that your ticket is not confirmed and you will get a refund, we called online help-desk, but they told no need to cancel you will get the refund automatically, its been over one month no refund is still processed, below are the ticket details. TKT NO 43328122 Seat(s) WL3, WL4, WL5, WL6 NOT confirmed. Please can you process the refund, we tried reaching customer care they are saying we have raised the complaint, but no response...
Complaint comments Read comments Complaint category Public Transportation

APSRTC — Very inappropriate way of stopping buses.

 Jasminealp on Aug 15, 2015
Sir, This is to bring to your notice that the RTC buses are never, literally hardly ever stooped at appropriate stops. The driver stops at bus stop before or after or hardly slows down not even bothering if the passengers have boarded or not. Then what is the point of having a public transport system, is it for the convenience of the public or for the convenience of the drivers....
Complaint comments Read comments [2] Complaint category Government Organizations

APSRTC — Visakhapatnam 25g bus not regularly service at 7.00am and 6.30pm

 vikki965 on Aug 8, 2015
Dear sir, my name is vikas kumar i staying madhurawada in visakhapatnam 25g bus not regularly services at 7.00am and 6.30pm.i and other peoples safaring because of waiting bus stop but not coming 25g bus so all peoples late office and colleges. so kindly request please regularly services is 25g bus at that time....
Complaint comments Read comments Complaint category Business & Finances

APSRTC — Bus service cancelled without intimation

 1mullapudi on Aug 8, 2015
Service name: BNG -udgr- PMRU Service No.: 5213 Bus Type: SUPER LUXURY Depot Name: UDAYAGIRI Departure Time: 20:45 Arrival Time: 06:00 We have reached to boarding point at 20:25 at that they have informed to passenger saying that bus service has cancelled, so money will refund to your account go and find some other bus it is really ridiculous thing How can we go this late night? Please take right action to whose is the responsible person for this issue, it is really proved APSRTC is unable manage....
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC — Refound not done

 ngoud786 on Aug 2, 2015
Dear sir,
this is NARESH GOUD am book the 2tickets at 20/7/2015 that will be waiting list not confirmed so I cancel the two tickets but not refound my amount, please refound my money


Ur ticket 43427229 from NLR to GNT (Service No - 3728) is cancelled for 20-Jul-15 12:15 AM, NLR-00:15 REFUND: 542.Thank U. Reach us 18002004599...
Complaint comments Read comments Complaint category Other

APSRTC — Waiting List Ticket NOT Confirmed and amount is not refunded

 Raghavendra Krishnam on Jul 28, 2015
Hi Team, Unfortunately i did not cancelled below ticket, If i book a ticket in IRCTC and ticket is not confirmed amount will automatically refund to the customer. I have assumed in the same way. Kindly check and refund the amount using any alternative way. Please do the need full. Thanks Raghu 9885107684...
Complaint comments Read comments [1] Complaint category Travel & Vacations

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