APSRTC Logo

APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
 
Go to APSRTC:    Twitter  Facebook 

APSRTC Complaints & Reviews

APSRTC - Complaint against driver service number 3686 tkt no 38400832 (Ticket ID :245851)

User
 jayasimha.m on Feb 28, 2015
Dear Sir/Madam, It's regarding about a APSRTC bus service number 3686.(Complaint ID : 245851) We have reached pickup point at 7 50 AM. Enquired in counter about bus he said bus not yet come. And started to check with online support with the number 18002004599 Finally they provide a driver number at 8 30 and driver said that he is at mgbs. How he went to mgbs with out a notice or call? And also he is given his mobile to passengers to speak with me.Is this a proper response? And also he said that there is no my number in spread sheet which is provided by depot ? I have booked...
Complaint comments Read comments Complaint category Travel Agents

APSRTC - TSRTC team is not maintaning vechile properly

User
 Rahul Vemula on Feb 24, 2015
Dear RTC management, This is to inform you that i have travelled from HYDERABAD to KOTHAGUDEM to HYDERABAD dated 21/02/2015 and 22/02/2015 wide service numbers 8922/8879. In service number 8922 we found BEDBUCKS insects all passengers are in shock because everyone got iching. continuously.. even we complaints to driver, NO USE. After reaching KHAMMAM, we found station master sleeping. We requested to give a complaint form but the person who is sitting in enquiry court he refused to give the form, same situation we found in KOTHAGUDEM also.. And in 8879 service numbers bus window doors...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

APSRTC - Will stop anywhere said first conductor & driver

User
 2009srikanth on Feb 18, 2015
Greetings of the day!!

Dear Sir/Madam,

(PLEASE FIND THE ATTACHED FILE OF MY TICKET, SO THAT YOU WILL TRACK WHO IS THE DRIVER & CONDUCTOR AT THAT TIME IN THE BUS).

As i C.Srikanth rao 9573410001 yesterday i returned from the Yadagiri Gutta and before stepin the bus(YADAGIRIGUTTA TO NARAYANAKED) i (requested)asked conductor & driver that you will stop at gangaram. They said ok. later when iam reaching to my destination and i asked conductor to stop, he said go and ask driver to stop and i also requested to the driver. Please stop but he refused...
Complaint comments Read comments Complaint category Other

APSRTC - Non refunding of Change Amount by the conductors

User
 varma5274 on Feb 17, 2015
Dear sir, In vijayawada City, the City Bus condutors are not giving chainge ( remaining ) at the time of around From evening 9:00Pm. Every day i am loosing Rs.2 to Rs.5 daily. That amount will not go to apsrtc nor to the passengers I can prove it. proof : ticket number is 712123154...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Amount debited and ticket not booked

User
 srinivasgavara on Feb 15, 2015
One line Ticket for 2 passengers from vijayawada to Ordnance factory, Hyderabad has been booked using Canarabank debit card on 15 Feb 2015 at 22.28 hrs. An amount of Rs 796 has been debited from my Account and the ticket (2 passengers) was not booked G Srinivas Contact No. 9392999727 E Mail ID: srinivasgavara1970@gmail.com...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - non-receipt of amount on cancelled tickets

User
 matamkumar on Feb 11, 2015
sir, i have cancelled the tickets from shridi to hyderabad on 10/01/2015..but till today my amount has not been refunded to me. hence i request you to look into the matter and refund my amount as soon as possible. i am herewith enclosing the cancelled ticket for your reference. and also i am sending the current statement of my credit card as attachment in html format for your convenience. i have sent number of mails to the online.support@tsrtcbus.in. but i have not received a single mail informing me about the status of my payment. it is becoming our illusion that APSRTC provides excellent...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Harrassment and misbehavior by RTC conductor

User
 karishma rosann p on Feb 9, 2015
Hello, I am appalled by the conduct of a lady conductor in the bus no-29Z1516 on 08/02/15, Ticket No-00234360.I boarded the bus at Narayanguda and asked for a ticket upto Rajadeluxe.The amount to be paid was Rs-7 for which i genuinely had no change on me and handed a 10 rupee note.I always cooperate and keep change but when a passenger genuinely has no change is it not the duty of the staff to also cooperate?The lady conductor was most disrespectful, and threatened me to go ahead and complain as she doesnt care for the consequences and refused to give me change. She openly challenged me that she...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Buses from JNTU not going via Hitech Railway Station

User
 majorkaka on Feb 4, 2015
Dear Sir, I am a Software employee working in V.B.I.T park. I would like to bring to your kind notice that the buses from JNTU to VBIT park(194H) are not passing through Hitech Railway Station, instead they are taking an alternate route via flyover to cybertowers.This is happening from the past few days. we are finding it difficult to travel from Hitech Railway Station to our offices.So many people have to depend on autos who are charging too much. I request you to kindly do the needful. With Regards, Vijay...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Please refund my money asap

User
 Swarupa Madha on Feb 2, 2015
Hi sir,

This is swarupa, i booked the ticket on “12-july-2014” apsrtc online booking website, money is debited (978 rs) from my account, but ticket is not booked.
I want to book complaint against apsrtc.No customer care for online booking.

My details are below:
Name: swarupa
Mobile number: 9663465340
Date of transaction: 12/07/2014
Amount deducted: 978.00 (Rs.489/-, rs.489/-)

Please do it need full sir, 3 or 4 times, i attached bank statement and sent it. But also no use
Please refund my money asap.
Complaint comments Read comments Complaint category Other

APSRTC - Run extra bus between Yerrabalem to vijayawada at 8'O clock

User
 nenuitsme on Jan 31, 2015
Dear Sir/Madam, It is the dangerous journey for the students and employees who are going to their corresponding job/studies to vijayawada at 8 : 00 AM because so many passengers are going by the only bus which is available at 8:00 AM morning that runs between Thulluru - Vijayawada. At the time the bus reaching PENUMAKA village it comes with already filled status. There are so many passengers yet to catch that bus in yerrabalem village, penumaka village, undavalli village, undavalli center, tadepalli. Kindly Run the extra bus during that time. The attached photo is captured at penumaka in December...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Irresponsibility of APSRTC gooty Depot manager

User
 talari rajesh on Jan 28, 2015
Respected sir, This is to inform to the management of APSRTC that i T.RAJESH made online reservation on 16/01/2015 from GOOTY to BANGLORE TKT no 37550618 service no 52206 Seat no 18(M) Fare 378, and the schedule time is 21:30, UID - 2445. I was waiting for the bus since from 9:00 o clock even i had emergency meeting on the next day i could not get any concerted person of RTC at GOOTY depot and at 10:30 pm a boy wearing white shirt and kaki pant has come and he was also not able to solve my problem i was continuously calling the customer care and Depo manager at the customer care people confirmed...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Cheated by Condecter

User
 Jeen Gladius on Jan 27, 2015
I'm Jeen Gladius C. By seeing the attachment you will come to know my problem. On 22nd Jan 2015 I trawled in your Depoe bus from Bangalore to Madanapalli. I gave Rs 500/- note to Conductor he returned Rs 200/- & He wrote Rs121/- on back of the ticket. After reached Madanapalli I asked for change he told "I don’t have change". I asked “please wait i will get it from out from bus stop”. He agreed. After I got down to get change he went with out giving my luggage (Fruits). Please help me with my money, let him have that fruits. I'm escalating this because he cheated me with out giving my...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - House Damaged by Hyderabad City Bus Driver at Mehdipatnam

User
 Palle Srinivas Rao on Jan 24, 2015
Dear Sir/Madam, My name is P. Srinivas Rao residing at Ibrahim Bagh, Vasavi College. Bus having number AP29Z 757 is collapsed my house top three times as of now and for once they paid fine also. Driver of the bus is Narsimha and conductor name is Mallesh. Today also at morning around 8.00 AM same has been happened and they are simply negligent and saying sorry for the damage. Please consider the compliant and do the needful. Thanking you sir....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - my ticket not booked but my money deducted from my account

User
 arunkumarpillalamarri on Jan 22, 2015
Dear sir/madam This is arun to day iam book a ticket from khammam to hyderabad but the which i selected seat is avialable and my money was deducted from my account then i suppose to think call to the helpline center num, 18002004599 at the helpline center they r not help us they cut my call three times that person name is shiva they said my money will come 12 working days and they are help less my compliant num is 97965961, and they are not rudy to said their employee id when i said i will go to consumer foroum they said where ever u want to go we are help less. please kindly help me and teach...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - HIT MY CAR AT Vanasthalipuram and went

User
 chiru.nandigam on Jan 19, 2015
I stopped at vanastalipuram signal on 18/01/2015 night at 7:30pm an RTC BUS was there in front of me I maintained distance to the bus suddenly the bus came back I blowed horn but the driver is busy in giving change to people and he did not hear finally it came back and hit my car .I stopped the bus and asked the driver he is telling that it is not his mistake and its my mistake to stop back of bus and carelessly he left the bus is coming to Hyderabad from KDD and the bus number is AP29Z1847 . The driver is very careless and the passengers are also telling that he is busy in giving change to...
Complaint comments Read comments [3] Complaint category Public Transportation

APSRTC - SEATS FOR SENIOR CITZENS AND PHYSICALLY HANDICAPPED

User
 Lakshminarayana Parimi on Jan 15, 2015
IN LOCAL BUSES IN HYDERABAD THE MANAGEMENT OF TSRTC PROVIDED LADIES SEATS IN A VERY GOOD WAY.WE APPRECIATE. UN FORTUNATELY THE SEATS FOR SR.CITIZENS AND P.HANDICAPPED ARE PROVIDED AT DIFFERENT PLACES IN DIFFERENT DEPOS.SOME BACK SIDE SOME DEPOS FRONT SIDE SOME OPPOSITE TO ENTRANCE OF BACK SIDE. WE REQUEST TO SEE HOW PHYSICALLY HANDICAPPED WILL ENTER FROM BACK SIDE WHEN BUS IS HAVING FULL AND PERSONS HANGING THE SAME THE CASE WITH SR CITIZENS. SO WE AS I SR.CITIZEN KINDLY RECONSIDER THE ALLOTMENT OF SEATS FOR SR.CITIZENS SO THAT WE MAY NOT SUFFER WHILE ENTERING OR GETTING DOWN. AN EARLY...
Complaint comments Read comments [1] Complaint category Public Transportation

APSRTC - APSRTC is not refunding Money

User
 Arun Babu P on Jan 10, 2015
Hi, MySelf is Arun. I have booked a ticket in APSRTC website from Banglore to tirupathi on 18th of december. The ticket number is 36558965. Unfortunately the bus service is cancelled by the APSRTC and i got message to cancel the ticket . I forgot to cancel the ticket and booked another bus to travel.After 18 days i saw my credit card bill and came to know that amount is not refunded. I called to customer care of APSRTC they told that according to APSRTC rules the ticket must be cancelled within 15 days, if iit is not cancelled within 15 days the amount will not be refunded. This is not...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Bus was not stopped at bus stop

User
 Mahesh_P_1 on Jan 10, 2015
Hi, I am one of the commute of APSRTC from peddapuram to kakinada. Today on 10th jan, 2015 bus driver has not stopped the bus at Maharani college, Peddapuram. The bus no is AP 11Z 2564 from Kakinada to Eleswaram, and depot name is Eleswaram. That bus is not full, so many seats are there and we have two members stopped that bus. This causes bus driver's irresponsible way. Please take an action. I will look forward for your reply....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Poor maintenance of Karimnagar to Bangalore bus

User
 Indureddy on Jan 9, 2015
Myself Indira, always travels to and fro Bangalore and Karimnagar. 1.There is only one bus which departs from Bangalore @18:30 PM (service number 7080) and also one bus departs from Karimnagar @15:30 PM(service number 7079). and these 2 buses are AC class. 2. Above 2 mentioned service numbers are having very very poor maintenance in it. 3. Bus fare almost(1400 rs/-), but the maintenance is very bad. 4.Bus will stinks too much, blankets will smell full of sweat, lot of mosquitoes and bed bugs. 5. Journey timings are almost 13-14hrs but the passengers has to bare all the night with full of mosquitoes...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - continuous video play & heavy noisy

User
 sriakilla on Jan 8, 2015
Sir, I am travelling from Vijayawada to hyderabad on 08.01.2015 the service number is 3549 stating time at Vja is 14.40 hours, The conductor cum driver service bus has continuously operating video with three films and heavy sound. requested driver many times to reduce sound or stop the video but hr denied which made us serious problem kindly look into this and take nrcessaru action....
Complaint comments Read comments Complaint category Public Transportation

Share this page with others

  
  

Recently Discussed

9 days ago
APSRTC
Money refund
23 days ago
APSRTC
Refundable money of canceled service
APSRTC
Not allowing to book tickets Online during peak seasons
APSRTC
Irresponsibility of APSRTC gooty Depot manager
APSRTC
HIT MY CAR AT Vanasthalipuram and went