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APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore District

Customer Care Phone Numbers and Contacts

Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
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APSRTC Complaints & Reviews

APSRTC - Please change the Bus Timings

 Vijayanaidu on Jul 12, 2014
Dear Team, There is only one Bus from Polavaram (West Godavari) to Hyderabad.It is very Pathetic as we have only one bus from Polavaram to Hyd & Hyd to Polavaram. This service is Inadequate. Also this bus starts too early at 6pm at Polavaram and reaches KPHB by 4. Am itself. So its not safe for the passengers mainly ladies are facing problems due to this uneven timings. So kindly take quick action on this & change the timings of the Bus. It will be better if the bus starts atleast at 8.Pm at polavaram so that it wont reach too early in the city. Thank you....
Complaint comments Read comments Complaint category Other

APSRTC - complaint on busdriver

 Vishwanath Gubba on Jul 10, 2014
This is vishwanath fm hyderabad today I travel from yadagirigutta to uppal at 5.00pm in the bus no-AP 29 Z 773 the driver was drucked and he did not stopped at uppal ring road bus top. The busdriver speaking rashly please take action on him and take complaint on bus no.AP29Z773 the bus was yadagirigutta depot...
Complaint comments Read comments Complaint category Family & Relationships

APSRTC - Un safe diseal filling with passengers on board(Vijayawada)

 Kalaikovan Shanmugam on Jul 6, 2014
I travelled from Vijayawada to Jaggaiyyapeta on 07.06.2014. I board APSRTC bus at Vijayawada @4.10AM after 15Min the bus stopped at one petrol bank on the Vijayawada to Hyderabad highway its almost 45minitius long que with many APSTC bus with fully loaded passengers with all bus they were waiting and filling the diseal. Also found drivers of each buses while checking the level they used to mobile lights its too dangerous in patrol bank also passengers in the bus all are using Mobile talking due to waiting etc. If there is any fire accident near about 500 lives are kept in danger without knowing...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Driver & conductor swear a lot

 sathish bab on Jun 23, 2014
Dear Sir/Ma'm.

This is p.sathish babu. I travelled in your APSRTC bus no AP 29 Z 311 & date 23-June-2014. time 8.25 am from palamaner to pungunar. i reached the destination when i & my father was getting down he moved the bus my father he felt down he is one patient. if i ask the driver why you done like this he is scolding us like [NEE YAMMA] it's what kind of language. DRIVER & CONDUCTOR they are using the unparliament language. your apsrtc has to take sevier action.

Thanks & Regards
p.sathish babu
Email id :
Complaint comments Read comments Complaint category Employees

APSRTC - Vizag APSRTC Shops charges more than MRP rates...

 sarathtakasi on Jun 20, 2014
Dear Sir, This mail is w.r.t the unpleasant encounter which I had during my travel at your Visakhapatnam bus terminal ( Dwaraka Bus terminal). I was proceeding to Kakinada from Vizag & have taken a super luxury ticket Vide No. MS 52503, seat allotted to me was 1 & 2. Meanwhile since the temperature was soaring, I got down from the bus to buy some badam milk & got to Shop no OS1.Enjoy HPMC (License period 31/08/2014) at about 20:30 Hrs. I ordered for One badam milk bottle of Tirumula milk make. Firstly, this lady (I presume that she was the owner of the shop) was offering...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Ticket transaction failure

 hamsa2 on Jun 12, 2014
I have booked a ticket from srikakulam to amalapuram through APSRTC on the date of 05/06/2014. Journey date is 05-6-2014. But Due to some intenet technical problem . While I have contacted customer care i got the information that the money will credit to my account this is my ticket booked time phone no 9701932493 and this is my complaint id 3005721930 ticket fare is 360. For that they suggested to send a mail to ""...
Complaint comments Read comments [1] Complaint category Other

APSRTC - Pf pension

 SHAIK NURU BASHA on Jun 11, 2014
Dear sir,

My husband expired in apsrtc driver in kothagudem depo. But my pension was not declered. We have send the papers but my pension was not declered. Please check the details and clear the amount.My name is sk.Janbee w/o late sk.N.Meera. Staff no 305451. Dign.Driver. Kothagudem depo.
Please tell me in the mail Any information on this pension could inform...
Complaint comments Read comments Complaint category Airlines

APSRTC - PF claim status not updated

 chsdrs on Jun 4, 2014
Dear Sir,
My father got retired from the APSRTC service during 2012. As we claimed for the PF withdraw, we got notice saying the rejection of the PF claim and asking us to submit the affidavit. We did the same thing within no time an till now we didn't get any status regarding the claim. When i checked on the online it is still showing the same status as
"Claim Form 10D for Pension AGAINST Member Account No (APHYD00002950000451889) has been rejected. Rejection letter is under dispatch/ dispatched to address in your claim." Attached the same for your reference.
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Change the bus stop

 sai12 on Jun 2, 2014
we are staying near krupa complex bus stop from Sec'bad to ECIL. The Bus STOP is situated in corner place and it became as accidental zone . The Autos are stoped in the corner place and from the Maximum vehicles are passing through this corner place. So every passenger has to run to catch the bus while taking care of vehicles and autos. The next road of this corner place i.e Aditya Bar road is not a busy road. So many drivers are discussed with the passengers for this issue to move bus stop to next corner place. So we are requesting you to check and just move the accidental bus stop to safe zone. thanks Krupa...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - I lost Rs.1452.00 for Booking ticket

 krishna bh on May 20, 2014
I booked ticket from Rajahmundry to Bangalore on 17th May 2014. Service is 3487 / VSP - BNGLR ( 3 STOP). When I booked ticket is in Waiting List.After that I didn't get any information from APSRTC.I reached Bus stand and enquired about ticket they asked me to contact customer care. When i called Customer care they told your ticket is not yet confirmed. We can't cancel ticket also.They gave free suggestion to travel entire 16hrs journey by standing or else check with driver. When i check with driver he didn't allowed me to get into bus as it is in waiting list.I lost my money and journey......
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - about super express

 satyam sudi on May 1, 2014
Sir namasthe I am Satyam Teacher of Jangaon, warangal district, on 30/04/2014 time about 8-45 pm the bus no AP 36 Z 153 super express belongs warangal depot, I let into d bus near adalath and asked d driver is it having stop jangaon he said yes, the bus was cross d city limits and travel about 20 km, the conductor came for ticket i said a ticket to jangaon with navya card he said it was not going jangaon it is non stop direct bus and take 100 rupees from me and let me out from bus in forest area and using unparliamentary words, you r not boss to me i dont show any sr to u, it is not way to respect...
Complaint comments Read comments [1] Complaint category Public Transportation

APSRTC - Burning wires in air blower in INDRA A/C Bus with service no. 4794

 vnspavan on Apr 25, 2014
Hi Sir, This regarding APSRTC's finest service 'INDRA' running from Eluru to BHEL with service number 4794. Yesterday i.e., 24th April, 2014, I was very much pleased with the stupid service provided by APSRTC. Bus is expected to depart at 8.30. Till 10.00 PM. the bus didn't even came onto platform and after lots of enquiry and discussion with DM(where he communicated that it went for AC servicing and just now returned back), The best in class bus arrived onto the platform and we boarded. Just after travelling one hour near Satupalli, we were pleased with aroma of the burning wires from AC blower....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Not Boarded into the Bus

 narein sun on Apr 22, 2014
I booked a ticket in APSRTC Bus Service#6110. Below are the details Ticket#29053157 Seat#25 Date of Journey#22-Apr-2014 From: HEBBAL OPP TO PS To: Kadiri I reached the boarding point at 10:05 PM and waited till 10:30 PM. I called APSRTC Number 18002004599 at around 10:30 PM and they said that the bus might be in traffic and they gave the Driver Nuimber +91 7382 866 168. I called the driver number multiple times. But it's switched off. I really frustrated. At around 10:45 PM another APSRTC Bus with Service#6129 came & I asked the 6129 Service Driver about the Service#6110. He said that...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Misconduct of staff at non - stop booking counters - Regd.

 Jaanu_Sk on Apr 4, 2014
Dear sir, The staff at non-stop booking counters are behaving rudely towards the passengers. These people are treating the passengers as shit and using unparliamentary language. Especially, two people working in Narasaraopet depot(522601) namely, Raghava and Rambabu, who worked in the fore noon session on 04-04-2014, became very nuisance towards the passengers. Please, treat this as a complaint and take action against these two people so as to make good relationship with the passengers which will increase the traffic towards APSRTC. Regards John syda Shaik Mobile...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - lady conductor behaving rudely

 abdul57869 on Apr 3, 2014
Today while travelling from Ecil to kondapur service no.147 starts at 4.20 from 2 days lady conductor is behaving rudely to passenger asking them to get down from if they donot have enough change and using vulgar language yesterday she abused one passenger and today also she is using inappropriate words .kindly take action....
Complaint comments Read comments Complaint category Government Organizations

APSRTC - about conductor

 swapnaposa on Mar 4, 2014
Myself swapna..i need to give complaint against one lady conductor.she behaves very rude with me..i started from narayanaguda to punjagutta .i don't have change with i gave 100 rupees.but she didn't gave me remaining change, when i asked her about change, , she is shouting like anything, , i felt very bad at that time because of shouting its not matter of change or 100 rs. shouting like this i hurted a lot, , who is she to shout like that on me before everyone ?.she insulted me..this is not the way to treat the passenger's, , we don't want respect but treat us like humans.that is my...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - sanction some bus services to piligrim places

 Priyank Dhara on Feb 23, 2014
Dear sir, Please sanction these bus services from Nizamabad region i.e.Banswada, Bodhan and Nizamabad bus depots.They are, 1.Chincholi(via:Pitlam, Bidar, Changlera) 2.Ganagapur(via:Pitlam, Bidar, Gulbarga) 3.Tuljapur(via:Pitlam, Bidar, Humnabad) 4.Pandharpur(via:Pitlam, Aurad, Bhalki, Basavakalyan) 5.Mantralayam(via:Nizamsagar, Zahirabad, Tandur, Kodangal, Makhtal, Raichur) 6.Latur(via:Pitlam, Aurad, Udgir) 7.Bidar to Mahur(via:Pitlam, Banswada, Bodhan, BIloli, Kondalwadi, Karkheli, Umri, Bhokar) Yours faithfully, Priyank Dhara, Bommandevpally, Birkoor, Nizamabad-503301. ...
Complaint comments Read comments Complaint category Public Transportation

APSRTC Online Booking - Taking cell phone while driving

 sriramsridevi on Feb 22, 2014
Dear sir This is to inform you that your driver is talking cellphone while driving.Today I went to mandapeta from kakinada .i told him not to talk on cell phone while on driving but he refused to hear my words and told we will talk like this only.please think our passengers life's are in drivers hand only.please take necessary action for this complaint .i am eagerly waiting for response....
Complaint comments Read comments Complaint category Employers

APSRTC - Misbehavior by conductors

 deepu1989 on Jan 18, 2014
Hello Sir,

Some conductors are illegally cheating the public in apsrtc city buses by charging more amount (mostly in metro express some of their condition are worse like broken glasses and windows, some of them are even worse that spiders move on roofs).

I travelled from Dilsuknagar ->Chaderghat @Rs9 but on return side he charged Rs11 when asked for charging high amount he told that you had boarded at Koti (a stage before chaderghat for that they will charge Rs2 extra as there is change in stage). That means in spite of charging extra fare he argued that you don't...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Misbehavior of Conductor

 Mahesh Kathireddy on Dec 30, 2013
This issue regarding Service Code/Name 9210/ BNG - PDL. The passenger is Female (illiterate), traveling from Bengaluru to D.G Peta baring with seat no. 3. we have booked a ticket from BENGALURU MAJESTIC To D.G.PETA through online (Ticket No. 25747943 Date of Journey 30-Dec-2013). we received a message which says the confirmation of journey. We reached boarding point with a mobile message ( ticket details) as there is no facility of print out near by. we shown the message (ticket) details to conductor at boarding point of the passenger then he allowed to sit. But unfortunately the relative...
Complaint comments Read comments [2] Complaint category Public Transportation

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