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APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
 
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APSRTC Complaints & Reviews

APSRTC - unwanted time wastage by bus driver with bus full of passengers

User
 Keerthi Vardhan on Dec 20, 2014
Dear sir/madam, This is regarding our travel experience with one of the Bodhan depot bus from route Hyderabad to Bhodhan on 20th December 2014 4pm on bus number AP29Z878. (One man service) The driver put the bus on platform and waited for the bus to fill with passengers for 15min and the bus was full bby 3:40pm. Once the bus was full, we went to ask for ticket, he said he wanted to leave for lunch for10 min. All passengers patiently waited for it. Once he was done in 15 min, he came back to sort out his personal luggage for 10min. Once again, passengers approached him for tickets for which...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - service No 5052, from secundrabad to chennai.

User
 likkisahi on Dec 17, 2014
Respected Sir, I am Ravindra, who was working as a Govt.teacher. On 17-12-2014 I booked a ticket from secbad to Ongole. my ticket No is 36514738.seat No is 21. UID is 6655.I boarded at L.B.Nagar stop.I requested the Driver cum Condutor to awake me in Ongole. But he did not do that.When i awoke my self at 2.30 A.M and i asked him he did not respond properly. He dropped me on the Highway at a village name called Shanti nagar between Ulavapadu and Kavali. I suffered alot in the midnight. No buses were stopped there. i walked more than 10 k.m s to the next busstop and there i catched another vehicle...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - MISBEHAVE BY CONDUCTOR

User
 srinivas telangana on Dec 13, 2014
DATE: 13/12/2014 TO THE MANAGER APSRTC RESPECTED SIR AM A REGULAR PASSENGER DAILY I HAVE TO TRAVEL FROM KHAIRATABAD TO PUNJAGUTTA NIMS HOSPITAL, TODAY ONE BUS CONDUCTOR WAS COMPLETELY MISBEHAVED FOR NOT HAVING CHANGE WITH ME. HE IS TALKING SUCH RUDE AND TAKEN ME UP TO SR NAGAR FOR GIVING MY AMOUNT, ASKING ME TO GET DOWN FROM BUS. WHO IS HE TO DO SO. I KNOW THAT BUS CONDUCTOR SHOULD HAVE SUCH CHANGE THAT HE CAN ABLE TO GIVE ON DEMAND. BUT THESE DAYS ARE COMPLETELY DIFFERENT. SO I REQUEST YOU TO TAKE ACTION ON THIS MATTER . I HAVE CONDUCTOR ID CND : 220663 & TICKET. SURE WILL PRESENT WHEN...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Express Busses Skipping a Mandal Headquarter and going by BYPASS

User
 h.v.shanthi on Dec 10, 2014
Respected Sir, I am H.V.shanthi working as S.G.T teacher in Ghatkesar Mandal, Ranga Reddy District, Telangana State. I have a Complaint about District Express busses of various deopts travelleing from Hyderabad and Secunderabad to Yadagiri gutta, Hanumakonda, Janagam, Tirumalagiri etc placess via Warangal Highway. I will travell daily from Uppal x road to Ghatkesar by one of these express busses because of heavy loads in Ordinary and Palle Velugu Busses by the college students. But i am facing a problem daily that most of these busses are not going by the Ghatkesar Mandal and going by BYPASS....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Ticket cancellation refund of money

User
 avsphanik1 on Dec 8, 2014
Sir/Maddam, . I had booked a online ticket on 02-12-2014 from ecil kapraa mcpl office to Kakinada INDRA service... .from apsrtc a message came that we had cancelled a service on that day..immediately I had cancelled that ticket and till today my money was not yet refunded into my account...please give me details how can I get my money back urgently......
Complaint comments Read comments Complaint category Credit Cards

APSRTC - bus ticket

User
 g ganesh kumar on Dec 5, 2014
Sir am traveling daily galaxy stop tolichowki to lingampally bus no 216 bus fair was 14 rs but yesterday bus no:ap11z2401 bharkathpura depot bus at 6.30pm conductor was charged 15 rs when am asked he say first pay 15 rs only galaxy bus stop is not a stop it is request stop and he demand 15 rs ticket only issue.my ticket no 676854755, 416060838.but whey doing like this why conductor not aware.this not a first time some times when i getting bus conductor charges ticket form tolichowki and i say am getting bus to galaxy. so kindly take action with this type of issues....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - CANCEELD BUS SERVICE 9290ON 30/11/2014 WITHOUT ANY PRIOR INTIMATION REGARDING

User
 raviudayagiri on Nov 30, 2014
RESPECTED SIR, MY WIFE DR.S.SIRISHA W/O DR.V.RAVI SHANKAR BOOKED A TICKET THROUGH APSRTC ONLINE.COM.THE BUS SERVICE HAS TO START BY 21:00PM, WHEN WE REACHED THE BUS STATION BY 20:45 PM.WHEN WE ASKED THE ENQUIRY OFFICER AT THE ENQUIRY TOLD THAT THE BUS IS CANCELLEDAT 21:00PM.THIS CAUSES LOT OF INCONVINIENCE TO MY WIFE DR.S.SIRISHA.SHE WAITED IN THE BUS STAND ALMOST 2 HOURS. NO BODY IS RESPONDED PROPERLY AND FINALLY SHE LEFT THE BUS STAND DUE TO INSECURITY, NO RESPONSIBILITY FROM AUTHORITIES, SHE IS ALONE CAME FOR TRAVELLING.SHE FINALLY POST PONED HER JOURNEY.SHE IS A PLASTIC SURGERY POST GRADUATE...
Complaint comments Read comments [1] Complaint category Public Transportation

APSRTC - BUS ticket fare is 9 rupees but conductor taken 11 rupees

User
 Kirankongara on Nov 25, 2014
Hi, Daily I am going my office by APSRTC, on 25/11/2014 @ 5:27 PM, Actual ticket fare is 9 rupees but conductor taken 11 rupees. Actual bus fare from shyam lal (Begumpet) to Mytri vanam is Rs. 9, but the bus conductor has taken Rs. 11 instead of Rs. 9 . I already informed him about the fare But he did not recognized my words. Please look into this issue and take necessary action on this. BUS Details: AP11Z7209 Date : 25/11/2014 Time : 5:27 PM Location : Hyderabad (Telangana State) My Details: Gowtham K Contact no : 9912843937 Regards, Gowtham K...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - complaint on driver

User
 kosarajusushma.kosaraju on Nov 25, 2014
SMOKING IS PROHIBITED IN RTC BUSES, BUT BUS DRIVER DRIVE THE BUS WITH SMOKING, THIS CREATE IRRITATION TO ALL THE PASSENGERS IN THE BUS AND IT UNHEALTHY TO CHILDRENS AND DANGER ALSO.BUS NO AP 07Z 0231.BUS STARTS AT KALAMANDIR AT 8.45 AM ON 22/11/2014 PLEASE TAKE NECESSARY ACTION...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Driver taking bribes from passengers to allow extra luggage and avoiding highway to save toll gate money

User
 Pavan Atluri on Nov 17, 2014
I was traveling from Hyd to Visakhapatnam. Ticket no. 35532499. in service bus no. 3450. on 12th nov. This bus which was supposed to reach Visakhapatnam at 10.30 am next day morning reached at 1.00 pm. The bus driver delayed the bus intentionally so that some passengers who bribed them could load extra luggage "into" the bus. yes not on top or in luggage cabin but inside the bus. Also, I am confused whether APSRTC authorizes buses to take the route from within villages etc to avoid toll gates. If yes, then why is APSRTC charging toll fee from passengers??? If no, then why are the buses not taking...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Running of 16P bus after 4.00 PM to facilitate schools

User
 faaiza_amin on Nov 14, 2014
Dear Sir, I humbly submit that there is a bus bearing No. 16P which runs from Ratifile Busstand to Prashant Nagar near Malakajgiri. There is one stop prior in between Malakjgiri and Prashant Nagar by name Sardar Patel Nagar, which is one KM far from both the sides. It is observed that there is a last bus in the evening at around 3.50 to 4.00 PM. and there after no bus service is there till 5.00 PM. In this regard, it is submitted that the school timings have been changed and all the schools located in the Secunderbaad Area are being run till 3.50 PM and with which it has been very difficult...
Complaint comments Read comments Complaint category Schools

APSRTC - reg conductor misbehavior (conductor no- 408992)

User
 Sailesh Babu on Oct 28, 2014
Respected sir, I P.Sailesh Babu i was travelling in kurnool depo bus on 28/10/2014 at 7.30 am from Bangalore to Anantapur. Conductor charged my 4 yrs daughter half ticket. I told him that above 5 yrs children u should charge half ticket and i showed him my daughters age proof. He didnt listened my words and he behaved rudely and he tried to throw my luggage from the bus.I am having his voice records. Here i am sending copy of my ticket. Plz tell me whom should i contact. This matter consider to you or i should go to consumer court. Plz help me regarding this matter. Conductor no - 408992 Driver...
Complaint comments Read comments Complaint category Unauthorized charges

APSRTC - Bus Service

User
 Krithikab on Oct 27, 2014
There is few service (one or two) buses to O.U Colony, Shaikepet from Mehdipatnam, Hyderabad. Please increase the frequency to ease our lives. There is huge frequency for 216 or 217 from Mehdipatnam but not to Manikonda or Lancohills via OU Colony. Pls do the needful....
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Window doors not closing during night in rain

User
 gopijntu on Oct 26, 2014
Deaar Sir, I have travelled from Narasaropet to Kurnool on 25th Oct 2014 with reservation in Super Luxury service number.4137(Guntur to Raichur).During night it rained heavily and the seats i booked the windows got blocked and not closing completely because of that continuos water entered into our seats. We unable to sit in our seats because of water pouring in. All the other seats got filled. we have no other place to sit rather than standing whole night.Conductor knows that window got blocked still they took the same bus out of depot causing inconveninece to passengers.Just imagine total night...
Complaint comments Read comments Complaint category Other

APSRTC - Cancelled ticket Refund amount not credited

User
 sri091 on Oct 25, 2014
I booked a ticket on 6/9/2014 with ticket no.33566936 for travelling date 5/10/2014 . I have cancelled the same on 3/10/2014. And i have not received the refund amount till now. Contacted customer through mail and phone multiple times and also sent my bank statements with the mail. Every time i called customer care, they pass the time by saying they are checking the records and in the mean time, the call disconnects automatically after 5 mins 3 secs. This has happened multiple times and i am fed up with this. Please do the needful so that i can get my refund amount....
Complaint comments Read comments Complaint category Other

APSRTC - NOT STOPPING AT A REQUESTED STOP

User
 Deekshit Sanjai on Oct 24, 2014
respected sir/ma'am, I have been a regular passenger.every time i travel i will request the driver to stop at my destination and he will do so. but in my recent travels the driver did a great inconvience to me and didn't stop at my requested destination and also he abused me . here are the details of the driver and my travel and i enclose my ticket as a screen shot as pdf files are not acceptable driver code:601419 bus depot:rajahmundry service no:2747 (16.45 bus) bus no plate:AP05z 0143 i request you to take a serious action on this and see to that this will not happen again...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - sold more than mrp

User
 Mudunuru Sita Rama Raju on Oct 23, 2014
In apsrtc tirupati bus station items are sold more than mrp I have bought chips mrp 18 rs sold at 25 another shop: water bottle mrp 20-> sold at 25 I have seen so many complaints on this issue. I think the depot managers are hand in hand with shop owners So much cheating openly, very sorry state of the country.I dont have words to say. Then why to keep mrp...
Complaint comments Read comments Complaint category Other

APSRTC - Need Bus services

User
 brahmachary0208@gmail.com on Oct 22, 2014
Dear Sir/Madam, I am a resident of Sri Venkateswara colony, Sahebnagar, Vanasthalipuram, Hyderabad. There is only one bus facility available for our colony, that too one time in the morning and once in the evening. As our colony grown larger in the past few years, people here are struggling with transportation facility. And the road condition from Vanasthalipuram to our colony became like hell that we could not go even by bike. I request you to kindly look into this matter. Thanks & Regards Brahmachary, Resident of Sri Venkateswaracolony, Sahebnagar, Vanasthalipuram, Hyderabad....
Complaint comments Read comments Complaint category Municipal Corporation

APSRTC - Lost My SSC & Intermediate original certicates with bag..

User
 Sumith536 on Oct 8, 2014
Hi, My brother left one bag in Hyderabad RTC bus which is having my SSC and Intermediate original marks list certificates in it. My brother lost this bag when he is travelling APSRTC bus (going to Koti) more than 1 year back which contains those 2 certificates in it. So can you please let me know if you've got (any of the conductor/deriver/staff) any bag with certificates in it with below details, please contact me at 9966127744 or email at jain.sumith@gmail.com Name : Sumeeth Kumar Jain SSC Roll No : 1018655, Year : 2002 Intermediate Marks memo Registered Number : 4582916, March 2004 Please...
Complaint comments Read comments Complaint category Education

APSRTC - Run more Bus services from Bank colony(Suchitra) to Charminar/Sec'bad/CBS

User
 janamanchi on Oct 7, 2014
Respected sir, I am residing at Bank Colony (Padmanagar Ring Road), Suchitra, Hyderabad .I would like to inform that as the trip (229B) runs by Medchal Depot from Bank col to Sec'bad is very convinent to office going people and students is not enough. Adjust / change the Bus timings and run more Buses in Morning, Afternoon and Evening as the people will use the Service, if the authorities run Buses frequently . Due to Non frequency of Bus service, few Buses, most of the people were traveling by Autos from Bank Col to Suchitra X Roads . The Bus Service (8C) runs by Medchal Depot from Bank Colony/...
Complaint comments Read comments Complaint category Public Transportation

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