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APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-2004599
Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
 
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APSRTC Complaints & Reviews

APSRTC - Conductor Rude behaviour

User
 hkchari on Jul 7, 2015
To The Manager APSRTC, I am daily traveller from Tallagadda to mehdipatnam. Today(7th july 2015), i took 188t bus from tallagadda bus stop at 9:45 Am. There was a men conductor, who was very rude. As i didnot have change that time, i gave her 10 rupees and 4 rupees change as the fare costs 6 rupees from tallagadda to mehdipatnam. But the lady, instead of returning me changes, she was just trying to avoid. I asked her many times, finally she rudely answered i ll give, u wait. At last, when i had to get down at mehdipatnam bus stop, till that time also she didnot return me money. After getting...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Not Comfortable Facilities

User
 sri srinivasaricemill on Jun 25, 2015
Sir, I have traveled by Suplux service code 2714/ KDP-KKD from Pamuru to Ramachandrapuram.on 23 June 15. my ticket No. is 42485290. Wheels are very bad, not comfortable sheets, No TV very boring journey.i Will travled daily up and down.12 Hours Journey. immediately Rectified Problems...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - System for tracking of compliant

User
 sivaji bommula on Jun 20, 2015
To The consumer compliant forum, Sir, I have given a compliant yesterday for which I have not received any reference no.against my compliant. I want to know how do you resolve my query and how I can track my compliant. It is better to form such a system if it is not there till now. Otherwise it takes long time to wait and it'snot boost the inspiration of developing the society. Thanks Sivaji...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Sudden break downs during journey

User
 sivaji bommula on Jun 19, 2015
Dear Sir/Madam, There are number of Sub-Orban buses with in the city limits which fulfill the needs of people. But the maintenance is not good. During travel, they are suddenly break down.and the people are waiting for the next bus till it come and most of the cases with heavy load. As usual they are very rush in peak hours( like morning and evening office hours). If the bus suddenly fell down at that time, we face so many problems as it is getting late to office.So please take proper actions in bus Depots and garages and try to eliminate these kind of issues soon. Thank You....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - There is halt at Nakrekal

User
 Janipasha Shaik on Jun 15, 2015
Weekly twice or thrice I will travel to Hyderabad to Nakrekal and Nakrekal to khammam. Only express Buses are going to stop at our destination Nakrekal, while Deluxe bus drivers saying that there is no stop in Nakrekal. Only these people going to stop at Nakrekal where there are no passengers in the bus. In some cases, when there are no passengers also, they are not going to stop the bus(Deluxe) at Nakrekal. Many people are suffering because of the some deluxe bus drivers attitude. Today, morning I came to khammam from Nakrekal through Deluxe bus, but when I am returning from khammam to Nakrekal,...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - money deduction

User
 chittibujji on Jun 12, 2015
i booked ticket from Vijayawada to Chennai for 14th June 2015 the payment was not successful but they deducted money and they intimated that the money will be credited with in 1-14 days which was sent yesterday, but today we received the message like the payment is successful but we didn't received any booking confirmation mail or message it is like cheating people and also the online procedure and process also very slow and late response. Please improve the online system...
Complaint comments Read comments Complaint category Credit Cards

APSRTC - regarding toilets

User
 rachakatla on Jun 10, 2015
I went for toilet in patancheru bus stand on2/6/15, the person who is sitting in front of toilet has collected Rs2/- from me for toilet. In every bus stand its free but he illegally collecting money from every one and I went to the controller of the bus stand and told this thing, he told me to give written complaint to D.M then it self I have given written complaint to the D.M of the B.H.E.Land on 5/6/15 I have called to D.M(Solmon garu) told this thing and I went for toilet on 9/6/15 also again same thing repeated and on 10/6/15 I have called to this no 9959226149 at 10:30am and complained But...
Complaint comments Read comments Complaint category Unauthorized charges

APSRTC - allowed drinking in bus

User
 jrjasti on Jun 8, 2015
I am travelling from Hyderabad to Visakhapatnam by apsrtc service no.3448 on 8th June 2015..one of the passenger is drinking alcohol which he brings in thumsup bottle. Who is responsible if he misbehaves? Is it not controllable? Kindly request you that please don't allow such things in bus....
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Seat layout shown online is different from the layout in the actual bus

User
 Azharuddinirfani on Jun 7, 2015
I booked a seat with number :13, shown as window seat online in apsrtconline in service number 9063, a bus from Chittoor to Bangalore. When I boarded the bus, found to my surprise that the seat 13 is not a window seat instead a corner seat. This is not the first bus where I observed this. Could someone help in taking this forward and help in correcting this layout. Also it would be great if there is a provision to submit complaints directly to apsrtc...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Over late

User
 VJ Vikas Jayanth on Jun 6, 2015
We have booked e-tickets online for deluxe bus service no.80811which should departure by 23.10 on 06.06.15 but bus arrived around 01.00hrs. When we look at the cost chart this bus weighted higher charges We have booked tickets thinking that we would get good services... but it's totally vise.versa ... We will never again book through apsrtc. ......
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Cancellation of Service without prior intimation that too after two and half hours from actual departure time.

User
 tskeerthi on Jun 3, 2015
I have booked an e-ticket number "40934344" on 13th May 2015 and my date of journey is on 31st May 2015 for service No. 3394 (Visakhapatnam to Hyderabad) from OGWK to MGBS. I have been waiting at Bus stop for about 2 and half hours. I does'nt have any information until I made a call to customer care. The response was that the bus was in repair and not yet started. Immediately I also spoke to Depo-Manager and SM, even at that time they are still bluffing that the bus will start in next 15 minutes and they have disconnected the call. Immediately after disconnecting i have received a message that the...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Ticket cancelled without intimation

User
 vishnu kanth on Jun 2, 2015
I have booked my ticket from bangalore to kurnool online and my ticket number is 41530612. I have put my boarding point as majestic, but due to some traffic delays I came to hebbal and have reached there. The conductor told me that he has cancelled the ticket at majestic station. He didn't even call me on my mobile and despite he was very rude in his behavior to answer my questions. Is this the way that apsrtc runs the service and cancels the tickets without informing us. Please tell me as how should I get the fund back, if it's not answered I will post it online about the service and...
Complaint comments Read comments Complaint category Unauthorized charges

APSRTC - non supportive of staff in volvo bus

User
 yagnapal on Jun 1, 2015
Sir, I have travelled by Volvo service code 3474/ CNI-VSP from Nellore to Visakhapatnam along with my wife and son aged 11 years on 25 May 15. my ticket No. is 40666328. OB Ref No. is 3011233265. During the journey the attendant displayed movies on TV. He played 'Arundhati' movie which is a horror movie and also having scenes and the gestures of the villain which are not advisable to watch with the children. He started that movie at the time when the bus was near to Ongole. At Ongole when the bus stopped for dinner break my son requested the attendant to change the move since he is feeling afraid....
Complaint comments Read comments Complaint category Other

APSRTC - Refund amount not credited

User
 venki.c on May 29, 2015
I have booked a ticket through online portal and because of some urgent works I have cancelled my reservation. It's been one month still I didn't get any amount credited in my account. How to know the status of refund and when we will get the money refunded....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Change was not giving in Ticket Counter @ Srikakulam Bus Depot

User
 santu_8084@yahoo.com on May 27, 2015
The travelling charge for a deluxe bus from Srikakulam to Visakhapatnam is 107 Rs/-. When we are giving 110 Rs/- they are not returning the change. If we are asking for the change they are asking to wait for a long time till the bus started. Even though bus started they are not providing the change, as the bus is not waiting for us we are just leaving the counter. This is the problem facing for every one. Why can't the APSRTC make it as a round figure amount or why they are not unable to provide the change to every customer. If we are ignoring 3rs/- per head then daily approx.. more than 1000+ people...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Delay in reaching destiny

User
 meesala on May 27, 2015
Dear sir I was travailing daily from Srungavarapukota to Visakhapatnam by 06.10 Metro LH Bus since last 3 years today also i use the service of your above mentioned bus but the Conductor and driver are not aware of the stops and duration of journey, it was started by 06.20 at Skota (by 10 min late) it is possible in some time my be technical problem but the bus was stooped in each and every stop where a normal ordinary bus can not be stopped. It was delay by around 30 min due to late i was unable to attend my duty on time, it was happen several times with your staff. Finally to i was given a...
Complaint comments Read comments Complaint category Computers & Accessories

APSRTC - un used words & miss behaviour in shirdi..

User
 draj.5555 on May 26, 2015
Dear sir/madam, My name is D.Raju. I am meet to your employee 26/05/2015 time 14:30. shirdi to HYD. Ticket booking purpose Ur' booking counter employee 'CHOWADARY RAO'. Very very unused words. I am not saying this message.. That person caste feeling words used... I am waiting that person any action Ur's department.. Ur's department any no reactions I am approach legal department... I am waiting reply...
Complaint comments Read comments Complaint category Travel Agents

APSRTC - Very less AC buses during peak hours

User
 TaskeenFB on May 20, 2015
Hi, When the AC buses (113 M Waverock) started via Darga to Waverock, the purpose was to provide software engineers with proper transport in such remote areas. These buses used to run every 15mins. And this was only the case for the initial few days. Now, there is one bus every 35-40 mins and it's so full that the bus driver usually doesn't even stop at bus stops like 'Darga'. What is the point of having these buses, filled upto brim? Forget getting a seat, we don't even get a place to stand. And most of the times, the bus driver doesn't even stop. And we pay so much of money for the ticket...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - There is no our Town Narasraopet in New Website.

User
 chvraj on May 19, 2015
Hello sir, I am frequently booking APSRTC online tickets through my login account. But after the remodelling the Website. We are getting confused. Because our Town Narasraopet (NRT) in Guntur District. is not generated automatically. If we type manually that shows no services. Why does it happen. Please check and do needful . We are waiting for your reply. and we are ready to book the tickets when it clears. Regards... Ch.Rajasekhar...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - There is a confusion with your new website booking form.

User
 koorma.ashok@gmail.com on May 19, 2015
Ticket No. 41079670, MYPR - MTM. Service no. 3719 There is a confusion with your new website booking form. (apsrtconline). I Missed bus. Please return my money back, as this is your fault. Compare your website booking form with others (Your old website, redbus, IRCTC) and see the difference, I showed this to many, every one is confusing with this starting boarding time. You have not mentioned starting time as MGBS timing any where here....
Complaint comments Read comments Complaint category Other

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