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APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
 
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APSRTC Complaints & Reviews

APSRTC - House Damaged by Hyderabad City Bus Driver at Mehdipatnam

User
 Palle Srinivas Rao on Jan 24, 2015
Dear Sir/Madam, My name is P. Srinivas Rao residing at Ibrahim Bagh, Vasavi College. Bus having number AP29Z 757 is collapsed my house top three times as of now and for once they paid fine also. Driver of the bus is Narsimha and conductor name is Mallesh. Today also at morning around 8.00 AM same has been happened and they are simply negligent and saying sorry for the damage. Please consider the compliant and do the needful. Thanking you sir....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - my ticket not booked but my money deducted from my account

User
 arunkumarpillalamarri on Jan 22, 2015
Dear sir/madam This is arun to day iam book a ticket from khammam to hyderabad but the which i selected seat is avialable and my money was deducted from my account then i suppose to think call to the helpline center num, 18002004599 at the helpline center they r not help us they cut my call three times that person name is shiva they said my money will come 12 working days and they are help less my compliant num is 97965961, and they are not rudy to said their employee id when i said i will go to consumer foroum they said where ever u want to go we are help less. please kindly help me and teach...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - HIT MY CAR AT Vanasthalipuram and went

User
 chiru.nandigam on Jan 19, 2015
I stopped at vanastalipuram signal on 18/01/2015 night at 7:30pm an RTC BUS was there in front of me I maintained distance to the bus suddenly the bus came back I blowed horn but the driver is busy in giving change to people and he did not hear finally it came back and hit my car .I stopped the bus and asked the driver he is telling that it is not his mistake and its my mistake to stop back of bus and carelessly he left the bus is coming to Hyderabad from KDD and the bus number is AP29Z1847 . The driver is very careless and the passengers are also telling that he is busy in giving change to...
Complaint comments Read comments [2] Complaint category Public Transportation

APSRTC - SEATS FOR SENIOR CITZENS AND PHYSICALLY HANDICAPPED

User
 Lakshminarayana Parimi on Jan 15, 2015
IN LOCAL BUSES IN HYDERABAD THE MANAGEMENT OF TSRTC PROVIDED LADIES SEATS IN A VERY GOOD WAY.WE APPRECIATE. UN FORTUNATELY THE SEATS FOR SR.CITIZENS AND P.HANDICAPPED ARE PROVIDED AT DIFFERENT PLACES IN DIFFERENT DEPOS.SOME BACK SIDE SOME DEPOS FRONT SIDE SOME OPPOSITE TO ENTRANCE OF BACK SIDE. WE REQUEST TO SEE HOW PHYSICALLY HANDICAPPED WILL ENTER FROM BACK SIDE WHEN BUS IS HAVING FULL AND PERSONS HANGING THE SAME THE CASE WITH SR CITIZENS. SO WE AS I SR.CITIZEN KINDLY RECONSIDER THE ALLOTMENT OF SEATS FOR SR.CITIZENS SO THAT WE MAY NOT SUFFER WHILE ENTERING OR GETTING DOWN. AN EARLY...
Complaint comments Read comments [1] Complaint category Public Transportation

APSRTC - APSRTC is not refunding Money

User
 Arun Babu P on Jan 10, 2015
Hi, MySelf is Arun. I have booked a ticket in APSRTC website from Banglore to tirupathi on 18th of december. The ticket number is 36558965. Unfortunately the bus service is cancelled by the APSRTC and i got message to cancel the ticket . I forgot to cancel the ticket and booked another bus to travel.After 18 days i saw my credit card bill and came to know that amount is not refunded. I called to customer care of APSRTC they told that according to APSRTC rules the ticket must be cancelled within 15 days, if iit is not cancelled within 15 days the amount will not be refunded. This is not...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Bus was not stopped at bus stop

User
 Mahesh_P_1 on Jan 10, 2015
Hi, I am one of the commute of APSRTC from peddapuram to kakinada. Today on 10th jan, 2015 bus driver has not stopped the bus at Maharani college, Peddapuram. The bus no is AP 11Z 2564 from Kakinada to Eleswaram, and depot name is Eleswaram. That bus is not full, so many seats are there and we have two members stopped that bus. This causes bus driver's irresponsible way. Please take an action. I will look forward for your reply....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Poor maintenance of Karimnagar to Bangalore bus

User
 Indureddy on Jan 9, 2015
Myself Indira, always travels to and fro Bangalore and Karimnagar. 1.There is only one bus which departs from Bangalore @18:30 PM (service number 7080) and also one bus departs from Karimnagar @15:30 PM(service number 7079). and these 2 buses are AC class. 2. Above 2 mentioned service numbers are having very very poor maintenance in it. 3. Bus fare almost(1400 rs/-), but the maintenance is very bad. 4.Bus will stinks too much, blankets will smell full of sweat, lot of mosquitoes and bed bugs. 5. Journey timings are almost 13-14hrs but the passengers has to bare all the night with full of mosquitoes...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - continuous video play & heavy noisy

User
 sriakilla on Jan 8, 2015
Sir, I am travelling from Vijayawada to hyderabad on 08.01.2015 the service number is 3549 stating time at Vja is 14.40 hours, The conductor cum driver service bus has continuously operating video with three films and heavy sound. requested driver many times to reduce sound or stop the video but hr denied which made us serious problem kindly look into this and take nrcessaru action....
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Money deducted

User
 krishna dokka on Jan 8, 2015
I have tried to book a online ticket from Rajahmundry to vijayawada for the date 08-01-2014 through APSRTC online service on 07-01-2014. The amount of Rs.150/- deducted but ticket is not booked. when i booked two tickets from . Please refund the amount to my account. My e-mail id is krish407.d@gmail.com and my phone number is 9912132245...
Complaint comments Read comments Complaint category Internet Services

APSRTC - Non refund of Cancelled service

User
 ramasudhakar on Dec 31, 2014
Sir, I booked ticket on line from Chennai to Kadapa, to travel on 12.12.2014 on chennai Pulivendula service in APSRTC and the service has been cancelled and you gave the following details for the refund, but till date the amount of Rs.242/= has not been credited to my account. APSRTC REFERENCE NO: 3008781083. BANK REF: 2900209101343461. MY mail ID: nyshadam1963@gmail.com. Thanks & Regards, RAMA SUDHAKAR.N...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Volvo city buses - Wrong boarding and Get Down points while giving the tickets

User
 Sritha on Dec 31, 2014
Dear APSRTC Team, I have Travelled from Barkatpura to Infosys in the Volvo Bus, 2 days back they charged 65 Rs. And Today I boarded different bus and conductor raised the ticket from Tilak nagar to WiproXd and charged 70 Rs. When asked the conductor why the price is increased in 2 days, she was saying the difference is might due to the depot which bus belongs to. When I checked the tickets the boarding and Get Down points are wrong. Is it really you have different charges for the different depot buses, and why are the stations are wrong in the Ticket. I think is new way misleading people by the...
Complaint comments Read comments Complaint category Other

APSRTC - APSRTC conductor unethical behavior.

User
 coolpankaj85@gmail.com on Dec 30, 2014
I want to give following details first : Incident happened in - Location - hyderabad Bus route - 126M Time 11.15 A.M Bus no - Attached in picture and conductor PIC also attached. Incidence - I boarded the bus at MIG bus stop kphb phase-6 and ask a Ticket to Mindspace/Raheja It park. Ticket cost is 12 RS.I gave 20 rs and ask for balance 8 rs. Conductor told me he didn't has 8 rs change with him and make a mark on my ticket backside for 8 rs balance. When bus reached Hitech I asked for 8 rs balance.Then whole thing started. Mr. Conductor was not willing to give my remaining money...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - failure of reservation of tickets

User
 MVR REDDY on Dec 24, 2014
I have tried to book ticket from Rayachoty to Vijayawada on 14-12-2014. The amount was deducted from my account But the ticket was not booked. The same is the case on 19-12-2014 when i tried to book tickets from Vijayawada to Rayachoty..The remittance details are as follows. 1).Merchant Website : apsrtconline.in Date : 2014-12-14 10:37:18Merchant Reference Number : 3008821487EBS Payment ID : 31585564Payment Amount : 500.00 INRCustomer Name : venkataramireddy mukthapuramCustomer Email : mvr_chitti@yahoo.comStatus : Incomplete 2).Merchant Website : apsrtconline.in Date : 2014-12-19 12:01:22Merchant...
Complaint comments Read comments [1] Complaint category Travel & Vacations

APSRTC - unwanted time wastage by bus driver with bus full of passengers

User
 Keerthi Vardhan on Dec 20, 2014
Dear sir/madam, This is regarding our travel experience with one of the Bodhan depot bus from route Hyderabad to Bhodhan on 20th December 2014 4pm on bus number AP29Z878. (One man service) The driver put the bus on platform and waited for the bus to fill with passengers for 15min and the bus was full bby 3:40pm. Once the bus was full, we went to ask for ticket, he said he wanted to leave for lunch for10 min. All passengers patiently waited for it. Once he was done in 15 min, he came back to sort out his personal luggage for 10min. Once again, passengers approached him for tickets for which...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - service No 5052, from secundrabad to chennai.

User
 likkisahi on Dec 17, 2014
Respected Sir, I am Ravindra, who was working as a Govt.teacher. On 17-12-2014 I booked a ticket from secbad to Ongole. my ticket No is 36514738.seat No is 21. UID is 6655.I boarded at L.B.Nagar stop.I requested the Driver cum Condutor to awake me in Ongole. But he did not do that.When i awoke my self at 2.30 A.M and i asked him he did not respond properly. He dropped me on the Highway at a village name called Shanti nagar between Ulavapadu and Kavali. I suffered alot in the midnight. No buses were stopped there. i walked more than 10 k.m s to the next busstop and there i catched another vehicle...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Not allowing to book tickets Online during peak seasons

User
 nKali on Dec 15, 2014
I am trying to book the rtc tickets through eTicket login, by entering source and destination, and 2 adults and 0 childs i tried for an hour to book the ticket but its showing an error "Please enter valid No. Of Adults and Child details" even after entering valid numbers. Please find the attached screens...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - MISBEHAVE BY CONDUCTOR

User
 srinivas telangana on Dec 13, 2014
DATE: 13/12/2014 TO THE MANAGER APSRTC RESPECTED SIR AM A REGULAR PASSENGER DAILY I HAVE TO TRAVEL FROM KHAIRATABAD TO PUNJAGUTTA NIMS HOSPITAL, TODAY ONE BUS CONDUCTOR WAS COMPLETELY MISBEHAVED FOR NOT HAVING CHANGE WITH ME. HE IS TALKING SUCH RUDE AND TAKEN ME UP TO SR NAGAR FOR GIVING MY AMOUNT, ASKING ME TO GET DOWN FROM BUS. WHO IS HE TO DO SO. I KNOW THAT BUS CONDUCTOR SHOULD HAVE SUCH CHANGE THAT HE CAN ABLE TO GIVE ON DEMAND. BUT THESE DAYS ARE COMPLETELY DIFFERENT. SO I REQUEST YOU TO TAKE ACTION ON THIS MATTER . I HAVE CONDUCTOR ID CND : 220663 & TICKET. SURE WILL PRESENT WHEN...
Complaint comments Read comments [4] Complaint category Public Transportation

APSRTC - Express Busses Skipping a Mandal Headquarter and going by BYPASS

User
 h.v.shanthi on Dec 10, 2014
Respected Sir, I am H.V.shanthi working as S.G.T teacher in Ghatkesar Mandal, Ranga Reddy District, Telangana State. I have a Complaint about District Express busses of various deopts travelleing from Hyderabad and Secunderabad to Yadagiri gutta, Hanumakonda, Janagam, Tirumalagiri etc placess via Warangal Highway. I will travell daily from Uppal x road to Ghatkesar by one of these express busses because of heavy loads in Ordinary and Palle Velugu Busses by the college students. But i am facing a problem daily that most of these busses are not going by the Ghatkesar Mandal and going by BYPASS....
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APSRTC - Ticket cancellation refund of money

User
 avsphanik1 on Dec 8, 2014
Sir/Maddam, . I had booked a online ticket on 02-12-2014 from ecil kapraa mcpl office to Kakinada INDRA service... .from apsrtc a message came that we had cancelled a service on that day..immediately I had cancelled that ticket and till today my money was not yet refunded into my account...please give me details how can I get my money back urgently......
Complaint comments Read comments Complaint category Credit Cards

APSRTC - bus ticket

User
 g ganesh kumar on Dec 5, 2014
Sir am traveling daily galaxy stop tolichowki to lingampally bus no 216 bus fair was 14 rs but yesterday bus no:ap11z2401 bharkathpura depot bus at 6.30pm conductor was charged 15 rs when am asked he say first pay 15 rs only galaxy bus stop is not a stop it is request stop and he demand 15 rs ticket only issue.my ticket no 676854755, 416060838.but whey doing like this why conductor not aware.this not a first time some times when i getting bus conductor charges ticket form tolichowki and i say am getting bus to galaxy. so kindly take action with this type of issues....
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