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APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
 
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APSRTC Complaints & Reviews

APSRTC - Bus is not good and seats are in worst condition,dust and bad smell (Markapur to Bangalore) hitech service, starts at 7:00 PM

User
 Suresh Mynampati on May 6, 2015
We travelled from Markapur to Bangalore via Kadapa service which will start from Markapur at 7:00 PM every day. When we boarded on to the bus then we felt very bad about the seats condition, all seats are dusty and smelting very badly. No neat ness and looks very bad to travel in that bus for 10 hours. This is Markapur depot bus and minimum care to be taken. I ever see a interstate bus like this condition. In addition to that above situation another twist in the bus when running, we found some insects are coming out from the seats and sucking our blood. We identified those are called in telugu is...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - reservations facility

User
 505901 on May 5, 2015
apsrtc provide reservation fecility any place to any place.but not impeliment some bus routes.please provide gudiwada depot gudiwada to bangulure service 12.30 and 13.30.i am going to kavali to gudiwada to my child studing at gudiwada.so meny times iam traval but not reservation.please arrange this fecility....
Complaint comments Read comments Complaint category Other

APSRTC - NO refund (refund fail)

User
 suryaprakashjnv on May 4, 2015
i booked a ticket no.34329286 last october, the service 6156 was cancelled on thet day i was informed that i would get refund amount of Rs467/-. but when i checked my account there was no refund.i asked both rtc and bank, but nobodu responded right. the bak was sbh idupulaya branch kadapa district andhra pradesh. account no. 62244594595 master card debit card no. 5211080011643356 My name is K Surya Prakash, my no. is 8500785334 mail suryaprakashjnv@gmail.com...
Complaint comments Read comments Complaint category Other

APSRTC - Poor Customer Service

User
 Sai Bhaskar on May 1, 2015
Sir, on 29 th april i had booked a INDRA bus ticket for next day(30th april) from Rajahmundry to Vijayawada the bus timing was 3.30 pm. .My ticket number is 46035140 and its Service number is 35104 the bus is from vizag and UID is 8902. i paid totally Rs.302 . But the bus did not arrived they said that the bus was late i had waited for more than one and half hour. at 4.30 pm i called to bus driver and asked the details about bus then he said that the bus was cacelled and they had arranged another new bus i asked him about the new bus details he did not said any thing. They did not cancel and refunded...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - selling tickets in black

User
 daaripaka@gmail.com on Apr 30, 2015
Dear Team, I am highly dissatisfied with the service because of the behaviour of the staff in the bus. My concern is about the following 1. Confectioneries were sold for higher rate in the bus 2. Bus was late and was stopped at one parlour in the night at 10 pm for dinner who served non edible condition food for higher rate, drivers were taken into some air conditioned room for a special treatment by the hotel staff 3. Driving was very rash not at all professional, I felt driver was drunk 4. In vijayawada, after filling the reserved seats, rest remaining seats were sold for higher price...
Complaint comments Read comments Complaint category Unauthorized charges

APSRTC - refund of bus ticket @536

User
 shreethi on Apr 26, 2015
I have purchased a bus ticket on 11-04-2015 vide merchant reference number 3010892692, EBS payment id 35622581for Rs.536-, unfortunately my account was debited and the ticket was not generated.Hence I request you to please refund my amount at the earliest. Thanking you sir M Vimala...
Complaint comments Read comments Complaint category Banks

APSRTC - misbehaved conductor

User
 Sheeba Reuben on Apr 21, 2015
Bus number APZ9293 falaknuma - boduppal 71B, we gave 100/- note for 2 tickets conductor asked for 2/- change while we were searching he went back and when he came we asked for the ticket he said he has given, he was talking very rudely, then i asked if u have given the ticket you will have rigesterd number in the machine, asked him to show he was like why will i show you cannot see that.. and he was using very dirty launguage (donga munda kathal padak) and then we said ok if ticket checking happens we will pay to him as we dont have ticket but he was telling with out ticket you cannot travel, simply...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - reckless driving of city bus driver

User
 rajesh9689 on Apr 21, 2015
reckless driving by the apsrtc city bus driver (drunken?) route 116 on on 21-4-2015 morning at 8:45am, near nidamanur after crossing bridge before petrol bunk. bus no ap11z1155 (not sure regarding bus number). I found him chatting with passenger and a mobile in hand...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Bus pass Services is not available

User
 Madhukar Aketi on Apr 15, 2015
sir/madam, This is Madhukar iam daily travelling to Rajahmundry from Anaparthi and i have a session pass. I inform you that the problem is iam really irritating with route 501 buses mainly kakinada dipo buses.iam dialy waiting 2 to 3 hrs for 501 buses because no buses is not avalible from rajahmundry to kakinada 6:30 pm to 8:30 pm not only me all passenger suffering with 501 buses.SO Kindly Request you to Please drives buses on shedule timeings.Thanking you....
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Buses not reaching on time

User
 RRdy on Apr 9, 2015
The bus timings from Bangalore to Hyderabad(MGBS) in SUPER LUXURY buses is 10:00 hours for few and 11:00 hours for others. These days its taking more than 12hours to reach Hyderabad(MGBS). We plan accordingly and select the respective bus, if the buses don't reach the destination on time all our plans get upset. So please make sure the long journey buses reach on time to the destination. Additionally you give a benefit of travelling inside the city without ticket for next two hours after the long journey. But this is not valid if the buses reach the destination late....
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Loss of Reservation due to Conductor irresposibility.

User
 kumar9505 on Mar 31, 2015
Hi RTC complaint team, I already booked a ticket on 30th march 2015 from Chittoor to Bangalore on that time i spoke to the conductor when the bus reached to my stop please inform to me, but the conductor did n't inform anything. So, i miss the bus and also i loss the money. This is Conductor Irresponsibility, he is careless person about passengers. So, that i informing to u please caring about passengers and take a action about that Conductor. My Booked Ticket NO: 39622416 and the Bus No is Saptagiri Express 9011. So, please take action and refund my money. Thanking you Sir, Naveen,...
Complaint comments Read comments Complaint category Other

APSRTC - APSRTC - Harrassment and misbehavior by RTC conductor

User
 saritha vijaykumar on Mar 27, 2015
Today on 27th March 2015 i boarded the bus from Sec-bad to Kothaguda in 10 H, Metro express. Usually it is more common for the RTC conductor to take/keep away our change without giving. Most of the times we get down without taking our change because at the time of getting down from the bus also these people with not have change. I have given 20 rs for the conductor and It is reasonable for the conductor to give away 2 rs when the ticket fare is 18 rs. When my stop was near i asked him the change but he just ignored what i said. Later in kothaguda again i asked for which he showed a cruel...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - REFUNDING OF MONEY

User
 sweetsandy on Mar 27, 2015
I BOOKED A BUS TICKET FROM APSRTC WEBSITE ON DATE: 23/11/2014 THROUGH SBI ATM CARD. MONEY WAS DETECTED FROM CARD BUT TICKET WAS NOT REGISTERED OR CONFIRMED. THE REFERENCE TICKET NO. IS PG429215139208 FOR AN AMOUNT OF RS.276/- MY ACCOUNT NUMBER IS 32365956214. The mail id used for ticket booking-----parimisurendra@gmail.com Phone number given at the time of ticket booking-- +91-9966793735 Ticket booked from APSRTC website. I have attached my bank statements with this, please go through it and kindly repay my money back For any Details : Contact Name-- K NAGA SANDEEP Contact...
Complaint comments Read comments [1] Complaint category Public Transportation

APSRTC - No proper Maintenance

User
 sammu sapi on Mar 22, 2015
Respected Sir, Iam Sapna. i have travelled from Kanchipuram to thirumala in Bus No. TN-A 61480 - express bus from 11.00Am - Puthur Depo.I am really depressed of the bus maintenence which is full of cockroaches, Vomiting and uncleanliness of the bus. Passengers are unable to travel comfortably due to bad smell and running of cockroaches. . Kindly take this complaint as emergency and take immediate steps. Thanks, sapna....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

APSRTC - about apsrtc hospital tarnaka

User
 Kunigiri Kamalakar on Mar 22, 2015
Respected sir, My name is K.MRUTHYANJANEYUL, Staff no : E 426157. sir i am admitted in tarnaka rtc hospital because of leg pains. that the hospital staff has not responding about my illness.And also answering like there is no medicine 3 days.can you please respond my complaint.And send my medicine to KURNOOL HOSPITAL. thank you sir...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - irresponcible answer

User
 gaffurahamed on Mar 19, 2015
i shaik gaffur ahmed complaint about gannavaram RTC terminal staff, i suffered and lose my commitment time because at gannavaram RTC depo manager appointed two eployes in front of the depo they dosent allo the auto in front of depo it is the good thing but the auto driver drope me in front the depo the two people make deisscution with the auto driver one person told to auto driver take the auto out off hear another person stand in front of auto doesn't allow to go, iam not bothered about auto driver not with RTC employee who are in duty but i bothered about my time and commitment i think i will...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - DAMAGED AND OLD BUS

User
 kanniswathi on Mar 17, 2015
THIS IS PRADEEP KUMAR. I HAVE TRAVELLED FROM GIDDALUR TO HYDERABAD ON 16.03.2015 IN A SUPER LUXURY BUS SERVICE NO. OF THE BUS IS 5963 AND BUS NO. IS AP28 Z 5392. THEY ARE CHARGING HIGH AMOUNT FOR THE TICKET WITHOUT PROVIDING MINIMUM FACILITIES IN THE BUS. WINDOWS ARE NOT CLOSED PROPERLY, EVEN IF WE CLOSE THE WINDOW, IT GETS OPENED WITHIN 5 TO 10 MIN. WE HAVE SUFFERED A LOT WITH COLD AIR COMING IN FROM THE WINDOWS AND WE COULD NOT SLEEP FOR WHOLE NIGHT FOR THE SOUND COMING FROM THE WINDOWS AND THE BUS AS IT IS VERY OLD. THERE IS NO TV PROVIDED FOR THE PASSENGERS, BELIEVE IT OR NOT, AN ORDINARY PALLE...
Complaint comments Read comments Complaint category Taxi

APSRTC - APSRTC Running a Bullock Cart Service No 5536 - Thirumal Depot

User
 1234ABCD# on Mar 16, 2015
Dear Thirumala depot DM, can you change the driver and conductor for the service 5536 which runs on Monday early morning from tpt to chennai. It seems, this bus driver and conductor are running their own bus as per their wish and they are taking things for granted. They are not reaching the destination on time. This is a express service but it is not running as express service. Conductor is stopping the bus on each and every place and driver is not exceeding the speed more than 30 KM/H. It looks like driver is sleeping while driving. Apart from this, they are taking more breaks... 30 minutes for...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - lose of Tabelt (DEL Company).

User
 noketho on Mar 16, 2015
Sir, While traveling from Mancherial to Adilabad on 15.03.2015 by RTC Ticket No. TNA39877 (Driver No. 850125 & Conductor No.301213) I was lost my DEL Tablet in the bus. I enquired at Adilabad bus station but the controller available in the seat informed that the bus came from Mancherial depot hence we could not make any efforts. i am enclosing the bus ticket from which i travelled. Please inquiry into the case. Thanking you sir. Noketho Rehtso. 9490164804...
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APSRTC - APSRTC Running a Bullock Cart Service No 3531

User
 pavan06 on Mar 10, 2015
It seems RTC is Running Bullock Carts, the cart Service No is 3531 Yesterday on 09-03-2015 I have travelled from Vijayawada to L.B Nagar, the bus started at 2000Hrs at PNBS, Vijayawada at L.B.Nagar dropped me 0300 Hrs of 10-03-2015 total 7 Hours Journey average speed is 40 Kmph is it correct speed? from Vijayawada to Hyderabad it is 4 Hours Journey RTC Buses are running in 5 Hours but this Service No 3531 travelled total 7 Hours and the bus condition also very bad, glasses are buzzing sound. Hence you are requested please make sure this will happen in next time, for some passengers time is also...
Complaint comments Read comments Complaint category Government Organizations

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