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APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
 
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APSRTC Complaints & Reviews

APSRTC - Misconduct of staff at non - stop booking counters - Regd.

User
 Jaanu_Sk on Apr 4, 2014
Dear sir, The staff at non-stop booking counters are behaving rudely towards the passengers. These people are treating the passengers as shit and using unparliamentary language. Especially, two people working in Narasaraopet depot(522601) namely, Raghava and Rambabu, who worked in the fore noon session on 04-04-2014, became very nuisance towards the passengers. Please, treat this as a complaint and take action against these two people so as to make good relationship with the passengers which will increase the traffic towards APSRTC. Regards John syda Shaik johnsyda.shaik@gmail.com Mobile...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - lady conductor behaving rudely

User
 abdul57869 on Apr 3, 2014
Today while travelling from Ecil to kondapur service no.147 starts at 4.20 from 2 days lady conductor is behaving rudely to passenger asking them to get down from if they donot have enough change and using vulgar language yesterday she abused one passenger and today also she is using inappropriate words .kindly take action....
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Regarding pension details

User
 surya03061990@gmail.com on Mar 7, 2014
My mother is not receiving pension for the last month.15days before i sent life certificate to kadapa apsrtc office but i didn't get any details from them could you please inform to me .. Account Holder name:N.shashikala, A/c No: 30172804183(SBI) Thanks&Regards, Shashikala(balu):91-7406292816...
Complaint comments Read comments [1] Complaint category Other

APSRTC - about conductor

User
 swapnaposa on Mar 4, 2014
Myself swapna..i need to give complaint against one lady conductor.she behaves very rude with me..i started from narayanaguda to punjagutta .i don't have change with me..so i gave 100 rupees.but she didn't gave me remaining change, when i asked her about change, , she is shouting like anything, , i felt very bad at that time because of shouting its not matter of change or 100 rs. ..by shouting like this i hurted a lot, , who is she to shout like that on me before everyone ?.she insulted me..this is not the way to treat the passenger's, , we don't want respect but treat us like humans.that is my...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - sanction some bus services to piligrim places

User
 Priyank Dhara on Feb 23, 2014
Dear sir, Please sanction these bus services from Nizamabad region i.e.Banswada, Bodhan and Nizamabad bus depots.They are, 1.Chincholi(via:Pitlam, Bidar, Changlera) 2.Ganagapur(via:Pitlam, Bidar, Gulbarga) 3.Tuljapur(via:Pitlam, Bidar, Humnabad) 4.Pandharpur(via:Pitlam, Aurad, Bhalki, Basavakalyan) 5.Mantralayam(via:Nizamsagar, Zahirabad, Tandur, Kodangal, Makhtal, Raichur) 6.Latur(via:Pitlam, Aurad, Udgir) 7.Bidar to Mahur(via:Pitlam, Banswada, Bodhan, BIloli, Kondalwadi, Karkheli, Umri, Bhokar) Yours faithfully, Priyank Dhara, Bommandevpally, Birkoor, Nizamabad-503301. ...
Complaint comments Read comments Complaint category Public Transportation

APSRTC Online Booking - Taking cell phone while driving

User
 sriramsridevi on Feb 22, 2014
Dear sir This is to inform you that your driver is talking cellphone while driving.Today I went to mandapeta from kakinada .i told him not to talk on cell phone while on driving but he refused to hear my words and told we will talk like this only.please think our passengers life's are in drivers hand only.please take necessary action for this complaint .i am eagerly waiting for response....
Complaint comments Read comments Complaint category Employers

APSRTC - Misbehavior by conductors

User
 deepu1989 on Jan 18, 2014
Hello Sir,

Some conductors are illegally cheating the public in apsrtc city buses by charging more amount (mostly in metro express some of their condition are worse like broken glasses and windows, some of them are even worse that spiders move on roofs).

I travelled from Dilsuknagar ->Chaderghat @Rs9 but on return side he charged Rs11 when asked for charging high amount he told that you had boarded at Koti (a stage before chaderghat for that they will charge Rs2 extra as there is change in stage). That means in spite of charging extra fare he argued that you don't...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Misbehavior of Conductor

User
 Mahesh Kathireddy on Dec 30, 2013
Hi,
This issue regarding Service Code/Name 9210/ BNG - PDL. The passenger is Female (illiterate), traveling from Bengaluru to D.G Peta baring with seat no. 3. we have booked a ticket from BENGALURU MAJESTIC To D.G.PETA through online (Ticket No. 25747943 Date of Journey 30-Dec-2013). we received a message which says the confirmation of journey. We reached boarding point with a mobile message ( ticket details) as there is no facility of print out near by. we shown the message (ticket) details to conductor at boarding point of the passenger then he allowed to sit. But unfortunately the relative...
Complaint comments Read comments [2] Complaint category Public Transportation

APSRTC - Buses are not listed in the online website

User
 anilpratap.rp on Dec 28, 2013
Buses between hyderabad and Kadapa are not available in the online website. Why is it happening? APSRTC is behaving like private bus operators. The company it self promotes not to travel in private buses but by saying so it is not even supporting the travellers. Its intention is by removing the regular buses, they may charge special charges for the same service earlier available. This is happening for every major festive seasons. By doing so, they are cheating the travellers by charging extra amount in the fare. Being a governent run company, this is not fair. At least some one take this complaint...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - cheating FEMALE customers

User
 sruthinani403 on Dec 27, 2013
Hello Sir/Madam,

I am Sruthi (F), booked ticket from PUNE RLYSTN ST BUS STOP to HYDERABAD MGBS on 27/12/2013. Before the booking the seat no. 22, I checked beside seat is booked by Female or not i.e., seat No. 21, so I booked the ticket. Now, when I checked it in the site, seat is booked for MALE. How is it possible?? Is this the way to treat the female customers.

When I contacted the customer care, they said Female seat is cancelled beside to me and so they allotted it to MALE customer. Problem is I booked that particular seat because the seat beside to me FEMALE,...
Complaint comments Read comments [1] Complaint category Employees

APSRTC Online Booking - Old Booking History Not Visible

User
 Haymanth123 on Dec 23, 2013
Hi APSRTC I am using this online service from last 2 years and i didn't face any issue..that was great..but only onething i wanna check i, e i am unable to see my past ticket details i, e from last two years ?? ijust give a date values and i want to check that particular ticket but itis not showing... but if you observe in IRCTC we can get the old travel history aswell..Could you please check from your end..is this bug...or application error ??..from where i can get the old travel history of mine ?? Awaiting for your early respose.. Awasome Service but need to impliment few options.. Thanks...
Complaint comments Read comments Complaint category Online Shopping

APSRTC - RTC driver rash driving

User
 rangareddy.ch on Dec 17, 2013
Dear Sir, We are tortured with rash driving of an APSRTC city bus. The bus number is AP29Z 3268. This rash driving we found on 12th December 2013 at about 7.15 PM. The place is in between Miyapur cross road to Chandanagar. The driver should be in racing not on public roads. He is turning the bus like anything and not even considering the public on roads. Place take action. Thanks...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - RUDE BEHAVIOUR OF CONDUCTOR

User
 saidileepreddy on Dec 9, 2013
My name is k.Sai Dileep Reddy, a first year b.tech student in Vignan Lara College, Vadlamudi.Today i.e., on 09-12-2013 I am supposed to travel by a RTC bus which is travelling from Tenali to Guntur.I sat in the 2nd seat from the starting and waited for the conductor to take a ticket as he was started giving tickets to students who sat in the back seats and coming front.Then he came front and sat in his seat which was two seats behind me.After sometime I saw him when I turned back and asked for a ticket.But he refused to give and he was saying that he has shouted to take tickets repeatedly.As I told...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - driver

User
 john1988 on Nov 8, 2013
WHILE on my journey from karimnagar to warangal. Driver of the rtc bus number AP36Z 0038 NIZAMBAD DEPO.used obscene, abusive, vulgar language for no reason while i was about to get down at my stop at 7.15pm(date- 08 November 2013) intention shows his psychic provocation. I really felt bad as i this is somebody using arrogance for no reason on me! I strongly recommend the apsrtc whomsoever concerned with the traffic complaints to kindly take action on this driver, as he may be a threat to the passengers with his arrogant psychic behaviour. I have given a written complaint to the incharge person in...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - REFUND NOT PROVIDED

User
 surendsra-04 on Nov 8, 2013
i have booked a ticket to bahceli from visakhapatnam on 26/10/13.the bus was cancelled due to heavy rains by APSRTC till now i haven't got any refund from APSRTC .i have mailed them twice they don't even gave a reply. refund amount is 388/- ticket number - Merchant Reference Number : 3002220400 EBS Payment ID : 20449428 Payment Mode : Maestro Amount : 388.00 please take action....
Complaint comments Read comments Complaint category Public Transportation

APSRTC Online Booking - smoking cigarettes

User
 vk949444 on Oct 29, 2013
Andrapradesh nalgonda suryapet 508213 in hi-tech bustand sale by the cigarettes gutka khaine stope sales public area smoking rtc bad name please enqurey and remove night drinking boyes with cigarettes com to bustand please remove save public safe rtc....
Complaint comments Read comments Complaint category Society & Culture

APSRTC - expiry of cat card, apsrtc strike period your staff not renewed , take new card - reg

User
 nsrredrose on Oct 22, 2013
Dear sir, Iam having Apsrtc Cat card, iam take this card last previous 4 years onwards, now this this year my card expiry dt.on.03.09.2013, but i was desire to renewal the card., but your organisation in this period conducted the strike due Samykyandra agitation. The card expiry is not my fault, that is your organisation problem. But recently iam went to your Narasaraopet depot asked for renewal the old card. But your staff not accepted to renewal the card. Hence iam take a New card. Kindly take an immediate action about this. My Old card No.14/.33513, ex.03.9.2013, My new card No.Nb74868...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - REFUND OF ONLINE TICKET / SERVICE CANCELLATION

User
 B Pundarikakshaiah on Sep 30, 2013
I have booked online ticket through Internet on 04/08/13 from kurnool to hyderabad for Indra Bus. The said Bus service cancelled and no one informed us about the cancellation. We gone to enquiry counter about the Bus, then they told me that bus was canceled. They informed us to sent mail to online.support@apsrtconline.in regarding the fare refund. We send mail on 5th Aug 13 the same. and also reminded on 21th aug 13 and 9th Sep 13. Phoned via 18002004599 they said the confirmation has not yet received from Kurnool Depot and they given Depot Manager Phone No. and contacted the same and he responded...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Extra Charges putting on customers for vehicle parking--Jubilee Bus stand, Hyderabad

User
 capro on Sep 16, 2013
Dear Sir, We are native from Karimnagar. Jubilee bust stand is center place for us to find the Buses. We put our vehicle at parking area. It is observed that contractors are taking lot of money on their wish.1 week back, they charges 30 Rs and now they are charging 40 Rs without any proper information. Even 30 Rs is also not at all visible any of the board displayed. There is no control from JBS management. There is a public talk that JBS management is not serious about this even it is located in JBS. Parking of vehicles are not placing in proper condition as we have observed lot of damages of...
Complaint comments Read comments Complaint category Unauthorized charges

APSRTC - No timing and empty bus 4 to 5 buses

User
 dr.palle on Sep 13, 2013
im ramesh from mallikarjun nagar malkagjiri, our route is 38x, 38ex buses, but buses not comeing proper timing,example: we waiting at sangeet bus stop, more than 1 hr or 70mins , that buses comeing 4 to 5 buses at a time for one side ex: 38ex side, at that time people waiting diffent bus stops there stops, for last 1 year we suffering this problem, pl take on this issue and the good way thankyou ramesh...
Complaint comments Read comments Complaint category Public Transportation

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