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APSRTC Customer Care

Andhra Pradesh State Road Transport Corporation

Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar
Bangalore
Bangalore District
Karnataka
India

Customer Care Phone Numbers and Contacts

Phone:+91 80 2287 3915
Mobile:+91 80 2287 3915
 
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APSRTC Complaints & Reviews

APSRTC - Loss of Reservation due to Conductor irresposibility.

User
 kumar9505 on Mar 31, 2015
Hi RTC complaint team, I already booked a ticket on 30th march 2015 from Chittoor to Bangalore on that time i spoke to the conductor when the bus reached to my stop please inform to me, but the conductor did n't inform anything. So, i miss the bus and also i loss the money. This is Conductor Irresponsibility, he is careless person about passengers. So, that i informing to u please caring about passengers and take a action about that Conductor. My Booked Ticket NO: 39622416 and the Bus No is Saptagiri Express 9011. So, please take action and refund my money. Thanking you Sir, Naveen,...
Complaint comments Read comments Complaint category Other

APSRTC - APSRTC - Harrassment and misbehavior by RTC conductor

User
 saritha vijaykumar on Mar 27, 2015
Today on 27th March 2015 i boarded the bus from Sec-bad to Kothaguda in 10 H, Metro express. Usually it is more common for the RTC conductor to take/keep away our change without giving. Most of the times we get down without taking our change because at the time of getting down from the bus also these people with not have change. I have given 20 rs for the conductor and It is reasonable for the conductor to give away 2 rs when the ticket fare is 18 rs. When my stop was near i asked him the change but he just ignored what i said. Later in kothaguda again i asked for which he showed a cruel...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - REFUNDING OF MONEY

User
 sweetsandy on Mar 27, 2015
I BOOKED A BUS TICKET FROM APSRTC WEBSITE ON DATE: 23/11/2014 THROUGH SBI ATM CARD. MONEY WAS DETECTED FROM CARD BUT TICKET WAS NOT REGISTERED OR CONFIRMED. THE REFERENCE TICKET NO. IS PG429215139208 FOR AN AMOUNT OF RS.276/- MY ACCOUNT NUMBER IS 32365956214. The mail id used for ticket booking-----parimisurendra@gmail.com Phone number given at the time of ticket booking-- +91-9966793735 Ticket booked from APSRTC website. I have attached my bank statements with this, please go through it and kindly repay my money back For any Details : Contact Name-- K NAGA SANDEEP Contact...
Complaint comments Read comments [1] Complaint category Public Transportation

APSRTC - No proper Maintenance

User
 sammu sapi on Mar 22, 2015
Respected Sir, Iam Sapna. i have travelled from Kanchipuram to thirumala in Bus No. TN-A 61480 - express bus from 11.00Am - Puthur Depo.I am really depressed of the bus maintenence which is full of cockroaches, Vomiting and uncleanliness of the bus. Passengers are unable to travel comfortably due to bad smell and running of cockroaches. . Kindly take this complaint as emergency and take immediate steps. Thanks, sapna....
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

APSRTC - about apsrtc hospital tarnaka

User
 Kunigiri Kamalakar on Mar 22, 2015
Respected sir, My name is K.MRUTHYANJANEYUL, Staff no : E 426157. sir i am admitted in tarnaka rtc hospital because of leg pains. that the hospital staff has not responding about my illness.And also answering like there is no medicine 3 days.can you please respond my complaint.And send my medicine to KURNOOL HOSPITAL. thank you sir...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - irresponcible answer

User
 gaffurahamed on Mar 19, 2015
i shaik gaffur ahmed complaint about gannavaram RTC terminal staff, i suffered and lose my commitment time because at gannavaram RTC depo manager appointed two eployes in front of the depo they dosent allo the auto in front of depo it is the good thing but the auto driver drope me in front the depo the two people make deisscution with the auto driver one person told to auto driver take the auto out off hear another person stand in front of auto doesn't allow to go, iam not bothered about auto driver not with RTC employee who are in duty but i bothered about my time and commitment i think i will...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - DAMAGED AND OLD BUS

User
 kanniswathi on Mar 17, 2015
THIS IS PRADEEP KUMAR. I HAVE TRAVELLED FROM GIDDALUR TO HYDERABAD ON 16.03.2015 IN A SUPER LUXURY BUS SERVICE NO. OF THE BUS IS 5963 AND BUS NO. IS AP28 Z 5392. THEY ARE CHARGING HIGH AMOUNT FOR THE TICKET WITHOUT PROVIDING MINIMUM FACILITIES IN THE BUS. WINDOWS ARE NOT CLOSED PROPERLY, EVEN IF WE CLOSE THE WINDOW, IT GETS OPENED WITHIN 5 TO 10 MIN. WE HAVE SUFFERED A LOT WITH COLD AIR COMING IN FROM THE WINDOWS AND WE COULD NOT SLEEP FOR WHOLE NIGHT FOR THE SOUND COMING FROM THE WINDOWS AND THE BUS AS IT IS VERY OLD. THERE IS NO TV PROVIDED FOR THE PASSENGERS, BELIEVE IT OR NOT, AN ORDINARY PALLE...
Complaint comments Read comments Complaint category Taxi

APSRTC - APSRTC Running a Bullock Cart Service No 5536 - Thirumal Depot

User
 1234ABCD# on Mar 16, 2015
Dear Thirumala depot DM, can you change the driver and conductor for the service 5536 which runs on Monday early morning from tpt to chennai. It seems, this bus driver and conductor are running their own bus as per their wish and they are taking things for granted. They are not reaching the destination on time. This is a express service but it is not running as express service. Conductor is stopping the bus on each and every place and driver is not exceeding the speed more than 30 KM/H. It looks like driver is sleeping while driving. Apart from this, they are taking more breaks... 30 minutes for...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - lose of Tabelt (DEL Company).

User
 noketho on Mar 16, 2015
Sir, While traveling from Mancherial to Adilabad on 15.03.2015 by RTC Ticket No. TNA39877 (Driver No. 850125 & Conductor No.301213) I was lost my DEL Tablet in the bus. I enquired at Adilabad bus station but the controller available in the seat informed that the bus came from Mancherial depot hence we could not make any efforts. i am enclosing the bus ticket from which i travelled. Please inquiry into the case. Thanking you sir. Noketho Rehtso. 9490164804...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - APSRTC Running a Bullock Cart Service No 3531

User
 pavan06 on Mar 10, 2015
It seems RTC is Running Bullock Carts, the cart Service No is 3531 Yesterday on 09-03-2015 I have travelled from Vijayawada to L.B Nagar, the bus started at 2000Hrs at PNBS, Vijayawada at L.B.Nagar dropped me 0300 Hrs of 10-03-2015 total 7 Hours Journey average speed is 40 Kmph is it correct speed? from Vijayawada to Hyderabad it is 4 Hours Journey RTC Buses are running in 5 Hours but this Service No 3531 travelled total 7 Hours and the bus condition also very bad, glasses are buzzing sound. Hence you are requested please make sure this will happen in next time, for some passengers time is also...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Tirupati to Chennai Service

User
 Vijay Kumar Vadlamudi on Mar 8, 2015
Hi Sir/Madam, I am frequent traveler between Tirupati and Chennai(weekly). While travelling from tirupati to chennai and vice-versa, All the APSRTC buses are stopping at SRI HARI Hotel. I have a complaint on that hotel. none of the packaged products are selling by MRP. they are hiking the prices 40 to 50 percent. Quality of the food is also not good and deferentially not worth for money. Why our buses have to stop there? Please take this as my complaint and request you to take action on this. Thanks, Vijay Vadlamudi...
Complaint comments Read comments Complaint category Government Organizations

APSRTC - Complaint against driver service number 3686 tkt no 38400832 (Ticket ID :245851)

User
 jayasimha.m on Feb 28, 2015
Dear Sir/Madam, It's regarding about a APSRTC bus service number 3686.(Complaint ID : 245851) We have reached pickup point at 7 50 AM. Enquired in counter about bus he said bus not yet come. And started to check with online support with the number 18002004599 Finally they provide a driver number at 8 30 and driver said that he is at mgbs. How he went to mgbs with out a notice or call? And also he is given his mobile to passengers to speak with me.Is this a proper response? And also he said that there is no my number in spread sheet which is provided by depot ? I have booked...
Complaint comments Read comments [2] Complaint category Travel Agents

APSRTC - TSRTC team is not maintaning vechile properly

User
 Rahul Vemula on Feb 24, 2015
Dear RTC management, This is to inform you that i have travelled from HYDERABAD to KOTHAGUDEM to HYDERABAD dated 21/02/2015 and 22/02/2015 wide service numbers 8922/8879. In service number 8922 we found BEDBUCKS insects all passengers are in shock because everyone got iching. continuously.. even we complaints to driver, NO USE. After reaching KHAMMAM, we found station master sleeping. We requested to give a complaint form but the person who is sitting in enquiry court he refused to give the form, same situation we found in KOTHAGUDEM also.. And in 8879 service numbers bus window doors...
Complaint comments Read comments Complaint category Cars, Parts & Vehicles

APSRTC - Will stop anywhere said first conductor & driver

User
 2009srikanth on Feb 18, 2015
Greetings of the day!!

Dear Sir/Madam,

(PLEASE FIND THE ATTACHED FILE OF MY TICKET, SO THAT YOU WILL TRACK WHO IS THE DRIVER & CONDUCTOR AT THAT TIME IN THE BUS).

As i C.Srikanth rao 9573410001 yesterday i returned from the Yadagiri Gutta and before stepin the bus(YADAGIRIGUTTA TO NARAYANAKED) i (requested)asked conductor & driver that you will stop at gangaram. They said ok. later when iam reaching to my destination and i asked conductor to stop, he said go and ask driver to stop and i also requested to the driver. Please stop but he refused...
Complaint comments Read comments Complaint category Other

APSRTC - Non refunding of Change Amount by the conductors

User
 varma5274 on Feb 17, 2015
Dear sir, In vijayawada City, the City Bus condutors are not giving chainge ( remaining ) at the time of around From evening 9:00Pm. Every day i am loosing Rs.2 to Rs.5 daily. That amount will not go to apsrtc nor to the passengers I can prove it. proof : ticket number is 712123154...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Amount debited and ticket not booked

User
 srinivasgavara on Feb 15, 2015
One line Ticket for 2 passengers from vijayawada to Ordnance factory, Hyderabad has been booked using Canarabank debit card on 15 Feb 2015 at 22.28 hrs. An amount of Rs 796 has been debited from my Account and the ticket (2 passengers) was not booked G Srinivas Contact No. 9392999727 E Mail ID: srinivasgavara1970@gmail.com...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - non-receipt of amount on cancelled tickets

User
 matamkumar on Feb 11, 2015
sir, i have cancelled the tickets from shridi to hyderabad on 10/01/2015..but till today my amount has not been refunded to me. hence i request you to look into the matter and refund my amount as soon as possible. i am herewith enclosing the cancelled ticket for your reference. and also i am sending the current statement of my credit card as attachment in html format for your convenience. i have sent number of mails to the online.support@tsrtcbus.in. but i have not received a single mail informing me about the status of my payment. it is becoming our illusion that APSRTC provides excellent...
Complaint comments Read comments Complaint category Travel & Vacations

APSRTC - Harrassment and misbehavior by RTC conductor

User
 karishma rosann p on Feb 9, 2015
Hello, I am appalled by the conduct of a lady conductor in the bus no-29Z1516 on 08/02/15, Ticket No-00234360.I boarded the bus at Narayanguda and asked for a ticket upto Rajadeluxe.The amount to be paid was Rs-7 for which i genuinely had no change on me and handed a 10 rupee note.I always cooperate and keep change but when a passenger genuinely has no change is it not the duty of the staff to also cooperate?The lady conductor was most disrespectful, and threatened me to go ahead and complain as she doesnt care for the consequences and refused to give me change. She openly challenged me that she...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Buses from JNTU not going via Hitech Railway Station

User
 majorkaka on Feb 4, 2015
Dear Sir, I am a Software employee working in V.B.I.T park. I would like to bring to your kind notice that the buses from JNTU to VBIT park(194H) are not passing through Hitech Railway Station, instead they are taking an alternate route via flyover to cybertowers.This is happening from the past few days. we are finding it difficult to travel from Hitech Railway Station to our offices.So many people have to depend on autos who are charging too much. I request you to kindly do the needful. With Regards, Vijay...
Complaint comments Read comments Complaint category Public Transportation

APSRTC - Please refund my money asap

User
 Swarupa Madha on Feb 2, 2015
Hi sir,

This is swarupa, i booked the ticket on “12-july-2014” apsrtc online booking website, money is debited (978 rs) from my account, but ticket is not booked.
I want to book complaint against apsrtc.No customer care for online booking.

My details are below:
Name: swarupa
Mobile number: 9663465340
Date of transaction: 12/07/2014
Amount deducted: 978.00 (Rs.489/-, rs.489/-)

Please do it need full sir, 3 or 4 times, i attached bank statement and sent it. But also no use
Please refund my money asap.
Complaint comments Read comments Complaint category Other

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