[Resolved]  Apsrtc — Burning wires in air blower in INDRA A/C Bus with service no. 4794

Address:

West Godavari, Andhra Pradesh

Hi Sir, This regarding APSRTC's finest service 'INDRA' running from Eluru to BHEL with service number 4794. Yesterday i.e., 24th April, 2014, I was very much pleased with the stupid service provided by APSRTC. Bus is expected to depart at 8.30. Till 10.00 PM. the bus didn't even came onto platform and after lots of enquiry and discussion with DM(where he communicated that it went for AC servicing and just now returned back), The best in class bus arrived onto the platform and we boarded. Just after travelling one hour near Satupalli, we were pleased with aroma of the burning wires from AC blower. fortunately, we are awake at that time and asked the driver to stop the bus. Here I should appreciate the drivers commitment where they called up DM and informed the same. We were told that a bus from Eluru Depot 'Super Luxury' will start in few minutes and reach Satupalli within two hours. After 1 1/2 hour, when Driver called up, the 'Super Luxury' drivers replied saying it will take 2 hours more to reach. We are pleased with the accommodation provided for 2 1.2 hours on the platform with 2 year old kid sleeping on my shoulder. With no more wait we asked driver to arrange a bus from Satupalli Depot, Where again the best in class 'Super Luxory' bus has been provided to us. With the excellent condition of that bus, we were able to travel a jet speed of 40 KMPH and finally reached our destination today i.e., 25th April, 2014 at 11.45 A.M. But, my request is we don't want the best in class service. Atleast provide the durable and trustable service. Yours sincerely, Pavan Kumar Pamarty