Apsrtc — Bus conductor not accepting valid bus pass and verbal abuse

Address:

Visakhapatnam, Andhra Pradesh

Good day, This mail is to lodge a complaint against conductor on account of misbehavior and verbal abuse. Today, dated 21.04.2015 My sister boarded a anakapalli bus depot bus bearing number AP11z 2121 at kothavalasa along with her kid about 10years. She has submitted the pass for the kid (for which conductor has refused to accept it for travel. Instead of explaining her of any problem in accepting the pass he started shouting on her that the pass is invalid and demanded her to purchase a ticket. Extending to this when she asked whats wrong with this pass, he started humiliating her and verbally abused her. Later on he also warned her that, he will slap her if she speak any more. Also apart from verbal abuses in a bad way he asked her whether she is chandrababu naidus wife. Also he started raising his hand and humiliated her in front of fellow passengers. This bus ticket is of just 6 rupees. Money doesn't matter but the way he behaved was highly regretted. What right do this conductor has to warn her of slapping and raising his hand? Being clear on our side with a proper valid bus pass, we still expect these people to help passengers in a better way but not verbal abuses and humiliating in front of fellow passengers. We expect a proper explanation and action against the conductor in this regard. Thanks P. kishore varma [protected]