[Resolved]  Apsrtc — Vizag APSRTC Shops charges more than MRP rates...

Address:Visakhapatnam, Andhra Pradesh

Dear Sir, This mail is w.r.t the unpleasant encounter which I had during my travel at your Visakhapatnam bus terminal ( Dwaraka Bus terminal). I was proceeding to Kakinada from Vizag & have taken a super luxury ticket Vide No. MS 52503, seat allotted to me was 1 & 2. Meanwhile since the temperature was soaring, I got down from the bus to buy some badam milk & got to Shop no OS1.Enjoy HPMC (License period 31/08/2014) at about 20:30 Hrs. I ordered for One badam milk bottle of Tirumula milk make. Firstly, this lady (I presume that she was the owner of the shop) was offering a bottle w/o label (which does not have MRP label/ manufacturing date etc., ) & when I resisted she offered me Tirumula make Badam milk & demanded INR 23/- per bottle whereas the MRP was INR 18/- only. When questioned I was given to understand that INR 18/- was the price at which she purchased this item from the vendor (tirumula milk co., ) & she said she was adding profit to the product offered as she also need to take care of the depot team who will get a cut in the day to day transactions. When I resisted making this payment, then one more lady joined & they started abusing me using harsh language which was un-parliamentary in nature w/o returning the change amount, they challenged me to complain to the depot manager. I immediately brought this to the notice of the duty manager ( He was waring "May I Help You badge") who came along with me to the stall & started taking the side of the above said shop owner (both ladies) & was non co-operative. When I informed them of lodging a complaint they threatened me of dire consequences & also challenged me that no one can touch them & they shall continue looting people. I had to leave from the shop w/o lodging a complaint in the register since I had to catch my bus which was scheduled at 20:40 Hrs. Sir, this entire experience was entirely disheartening & caused lot of pain to me through-out my journey. Would request you to kindly look in to this complaint from my end & would appreciate if you can revert to me with the action taken since I completely lost my trust in APSRTC, Vizag depot & I see no reason why the license to the above shop should not be cancelled when they are going against the rules laid-down by the Govt. Awaiting a positive response from your end. Regards, Sarath M T
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Aug 14, 2020
Complaint marked as Resolved 
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Nothing will happen, the depot manager is hand in hand with the shop owner. So many complaints.

Looks like there is nexus. But cheating so openly. God save this country

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