Aquaguard — Complaint against Eureka Forbes Aquaguard -Service

Address:

Bangalore, Karnataka

Dear Sir/Madam, I had bought Aqua guard Sensa+ and using it for more than 3 years now. I took AMC on 21st September 2014 for 2 years (End date is 20 September 2016). As I am facing a problem with the instrument, I have raised a complaint on 18th June 2015. After the follow up they have sent an inexperienced service person. He just cleaned the filter and went. Again as the problem was not resolved, I have raised request again. With great difficulty and chasing and calls to Eureka Manager, Mr. Raju, the same old service person came and changed a part of the instrument. But the problem was unresolved. I have again raised a complaint and chased many times. But the problem remained same I also requested them to change the filters as we have already paid money for AMC for 2 years. But there is no proper response and service. We are facing many health issues because of the impure drinking water and we have to buy water from outside by paying extra money. Who is responsible for this? What are the further procedures I need to follow?