Aquaguard — complaint dated 17 April 2015 unresolved

Address:Kolkata, West Bengal

in continuation of complain dated 17/04/15:-- since the last time, after having requested Aquaguard for permanent soultion of the malfunctiong machine "Aquaguard Magna", i have registered complain 14-15 times atleast through my registered mobile number:[protected] and to name a few complain numbers are:81390566, [protected] etc.but now since last two times of my registering complain no body from Aquaguard has turned up and since then it is out of order though it is in warranty period. i am of firm believe that their sales person has definitely sold me a machine which is in early stage to establish reliabilty.it has been sold on completely false ground. through this form, i would suggest in line FSSAI with there, too, should be institution to check such electronics products which are being sold on false ground and false promise.
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Nov 06, 2015
Updated by farida nahid
since the purchase of Aquaguard Magna in December 2014, on an average 2-3 complains per month have been registered from my mobile no-[protected].
Thanks to this forum, part of the problem for unrelaibilty and disfunction of machine was taken care off by replacing level sensor. but it is still disfunctioning and every now and then complains are registered. since few times, intermittently machine is not filling up water and "Green" indication glows showing some problem.TDS level is also high.
Aquaguard service persons visited and said since warantee period is going to expire so such problem will continue and "Green " indication will keep on glowing.
Hence to rectify the problem, some components need to be replaced.
But they are not showing any willingness to rectify and accordingly replace the defective components. On enquiring about it, their answer is that since it's warantee period is going to expire soon in Dec 2015 so no parts can be replaced.

Such answer and action of Aquaguard is completely against the consumers interest.
And kindly look into it to resolve the problem.
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