[Resolved]  Aquaguard — DO NOT BUY Aquaguard Geneus - Bad value for Money and Pathetic service

Address:

Pune, Maharashtra

I purchased the Geneus model in 2013 when it was newly launched. DO NOT buy this product because it uses the same UV and RO techniques as the cheaper and basic models, you just end up paying a premium for its style and classy design which again is faulty ( the glass/bottle stand under the water tap has no outlet for drainage and water just sits there and stagnates and smells). The worst bit about buying the Geneus is that because it is a computerised model etc .. Most service engineers are not trained to handle it. Even if you want you cannot get the servicing done by a third party vendor - who are easily available and cheaper - because nobody knows how to handle the Geneus. Many people had told me the worst part about Aquaguard is the service, I entered into an AMC contract with them after end of warranty . Under the contract they are supposed to service the machine 4 times a year. No technician showed up for the first six months and thereafter on the seventh month I had to log a call to get it serviced . A week after this the machine stopped working, and even though the call centre lady said she would escalate this and get it resolved urgently, there has been no resolution after 1 day. I feel completely frustrated and cheated by the company and I am sure I am not alone ...so please beware.