[Resolved]  Aquaguard — Worst company response and irresponsible attitude

Address:

Pune, Maharashtra

Poor customer care and aquaguard company’s response

Beware of aquaguard company

Case of purchase of aquaguard enhance ro
1 i purchased enhanced ro aquaguard for domestic use on 25 jun 2014 and requested customer care for fresh installation vide reference number 89945455 dt 13 jul 2014 at 1000hrs. After repeated persuasion with the customer care (Which keeps you hold for more than 10 minutes every time you call them), a technician came on 16 th jul 14 and told us that the new membrane is required to be changed and he will arrange for the same and will install the very next day. However till today ie 22 jul 2014, nobody has turned up. Several calls to them have gone into deaf ears.

2 contacting their service head on mobile number [protected], he was aware that the work was still pending and told me that he will call back within 10 minutes but hours passed, call is yet to come. On calling up again on the same mobile number, some other person picked up the phone and asked me to repeat the entire episode..This is how aquaguard is treating its customers, total irresponsible attitude.

3 is there anybody at top management listening through this site and if some shame is left, it is requested to get installed my aquaguard at the earliest . Else i will
Be constrained to go to print & media and knock the door of law for such pathetic attitude of the company towards its customers.

4 with all above, there is a serious doubt of functioning ability of such a renowned company with respect to following


(A) the customer care expects you to keep on hold for more than 10 minutes every time you call them. This clearly indicates that the company is not bothered about customers time and value
(B) that the concerned complaint department doesn’t check whether the complaint has been addressed nor they take any feedback from customers regarding rectification of complaints

5 god please save from such fraud company’s who cannot install an aquaguard for more that 10 days.

6 if the action not taken in next few days, i will move a memorandum to blacklist y working jurisdiction and ban the company from entering into the complex

Vijay
[protected]