Aramex — No Delivery even after complaints

Address:Faridabad, Haryana

I booked a Lenovo tab (yoga 2) on line and paid through credit card on 10 Jul 15. The payment was made on www.thedostore.com and it was couriered through aramex services (tracking no [protected]) to my house 582, Sect 21 B in Faridabad. Since 13 Jul 15, the tracking website says that the address is incorrect while I have provided major landmarks like gold field public school etc. I called on phone and mailed all possible agencies i.e. Lenovo, do store and armaex. But there is no response from anyone. Pl help. my no is [protected]
Was this information helpful?
No (0)
Yes (0)
Jul 21, 2015
Updated by Wg Cdr Suji Nair
The item is still not delivered
Complaint comments 

Comments

Sir, i am an employee in aramex.
We are so sorry for the inconvenience for our bad services, we cannot help it. We agree our services are poor; and even worst at metro areas. Our customer care centers are here to help you, but we cannot find any employees for our customer care center so we donot respond to you petty grievances usually. We admit that we chose to ignore our customers once they have paid us; we don't think our customers have got much choice than wait for our delivery as long as possible; its not our concern if the recipient doesn't accepts the parcel because of delay; we believe we did our job well. If you have any further complaints i advice you to keep it to yourself, because we're not listening and above all we dont care.
Assuring you of our popular quote "best possible services at all times".
Best Regards,
Aramex Customer Care agent.
You are absolutely right. As the employee of Aramex himself admits, it is one of the worst courier service. I too have problems with Aramex. You are likely to lose money/product once you hand over the product to Aramex

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aramex Couriers
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    13%
    Complaints
    962
    Pending
    0
    Resolved
    127
    Aramex Couriers Phone
    +91 44 3300 3300
    Aramex Couriers Address
    Plot 1, Poomagal Street, Ekkaduthangal, Chennai City Corporation, India - 600032
    View all Aramex Couriers contact information