Aramex — Product not delivered even after ten days

Address:

Gurgaon, Haryana

It was committed that my product will get delivered in 5 days. Even after continuous follow up with Aramex they do not have reason to explain why the product is not delivered. Now it is been 10 days and i have still not received my product. These type of delivery services should be shut down as they do not consider the importance of punctuality. There should be a clause that in case of late delivery there should be full/partial reimbursement.