Asian Paint — Color in showcasing catalogue completely differ from color supplied

Address:

629852

I was given a colour combination showcasing catalogue by asian paint dealer when my order for off white enamel paint he supplied ivory color. The dealer was clearly told we do not want ivory color.
Based on the catalog given i ordered for candle wick color but again got ivory shade.
When complained asian paint representative mr. Balakumar for kanyakumari visited and said the dealer had supplied what ordered.
He said need to go to the shop and order seeing chart there.

Then why did asian paint dealer gave me showcasing catalogue to me?

Why did asian paint dealer took order from me over phone when he knows that i have not seen the mandatory color shade card for ordering?

Why did asian paints dealer supply the ivory shade paint which i had already told that we do not like?

Why asian paints representative mr. Balakumar not addressed these issues after explaining to him