[Resolved]  Asian Paints — APHS: Slippage of schedule-work, poor quality of work but eager to collect payments

Address:

Kolkata, West Bengal

I engaged Colour Concepts of Asian Paints Home Solutions for exterior painting of my residential building (Purbalok, EM Bye Pass, Near Metro Cash and Carry, Kolkata -99) to start work with effect from 18th February, 2014. I faced lot of difficulties after the actual work got started on 20th Feb, 2014. 1. No Proper Schedule: ‘Colour Concepts’ did not provide me any work schedule or any payment schedule in spite of several request by me. Finally on 2nd March, 2014 I got the work schedule but there was no written payment schedule. But they are repeatedly forcing me for payments for large amounts without much progress on actual work. 2. Slippage of Work: a) Painting estimate was provided by Surajit Ghosh (Sales associate). He provided me written estimate of 20 days for completion of entirel work starting from 18th February. Though actual work got started on 20th February and did not progress much till today (16th March, 2014.) b) Documents for colour selection/finalization from Mumbai office as promised by Priyanka Daimari (colour consultant) has not reached me till today. I contacted all persons concerned (Souvik Bandopadhyay, Sukanya ) but no solution has come yet. For this I already made advance payment of Rs 1500 on 22nd February, 2014. This amount should be returned to me. c) Due to extraordinary delay in providing colour finalization documents by Asian Paints, I was bound to select colours in consultation with the Contractor (Zahangir) by physical application of samples on my building wall on 15th March by extra payment of Rs 340. d) Work schedule given by RA (Gourav Saha) is a total failure. 1st coat of Primer was supposed to be completed on 8th March, but it is not yet completed. 1st coat of Paint was scheduled to start from 9th March, but it is not yet started. 3. Poor Quality of Work: a) There is no planning of providing damp-guard solutions in few small spots. b) Primer coating was applied on windows, doors and grills without cleaning/rubbing those properly. c) Minor patch works for wooden windows with pudding are not yet done in spite of repeated request. d) Due to bad workmanship, few window glasses were broken and they are not yet repaired. e) I was forced to pay an extra amount of Rs 1100 to the contractor for application of ‘Snowcem’ on some pre-repaired cement works which was not mentioned in the ‘Contract Estimate’ of Rs 1, 04, 575. 4. Extra payments not mentioned in ‘Contract Estimate’: a) Cash payment of Rs 1100 to the contractor for ‘Snowcem’ work b) Cash payment of Rs 340 to the contractor for colour selection 5. Lack of Sincerity and Experience: Sales Associate(Surojit Ghosh), Relationship associate (Gourav Saha) officer did not give importance to my complaints, they listened to my issues but no actions were taken. They always try to shift the responsibility to other. Sales associate and relationship associate/supervisor are very much eager to collect the payments without giving importance to progress of the work. Regards, N.C Maji Ph: [protected]