Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 28%
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167
COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 22 3981 8888

Customer satisfaction rating
28%
Complaints
167
Pending
128
Resolved
19
So far so good - The company responded to our notifications and is working on resolving complaints.

Asian Paints related photos (21)

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Asian Paints Customer Care related pictures (21)

Asian Paints Complaints & Reviews

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Asian Paints — Royale aspira & oil paint peeling and permanent stains

 Sham Agarwal on Nov 28, 2016
I got painted my house from asian paints. Quality of work is useless. Nobody bothers to supervise. Complaints are ignored. Stains on roayl aspira are not washable. It gets peel of if tried hard. Oil paints on doors etc is just like painted by kids. Previous old coats of paints can be seen from new paint such thin coat. Cracks are resurfaced in one month but nobody is taking responsibility. If this happens in 30 days, am i to paint my house again. They take all advance money at higher than market rates but work done is nothing but cheating. It seems contractor, suprvisor and company make the ring...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — Ezycolour home solutions

 Alokj264 on Nov 20, 2016
I got the home painted from asian paints ezycolour home solutions. The service is pathetic. No supervision, no quality check... Work is not finished and no one bothered to complete it. It's been more than 2 weeks that they have finished work from their side but still incomplete.

I raised a complaint on 9th nov. The complaint number was issued after a reminder on 17th nov. Till date no one has contacted to understand the issue. I don't know by when the resolution will come.

The complaint number is 505185493....
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — Apcolite premium/apex

 Rishi Berry on Nov 19, 2016
Asian paints is cheating its customers by providing cheap quality paint products...the quality of products is very bad...1 month not completed and the paint is faided even the paint is not waterproof. i hv complained to customer care many times but no one is there to attend my complaint.whenever we complain they promise to resolve problem very soon but no response from there side.I hv not expected this type of response from a reputed company like asian paints......
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — Complaint : service and cheated huge amount

 surbhishakya1013 on Nov 10, 2016
Dear sir / ma'am,

I sadly inform you that your brand is on stake.

I got to know one of your contractor named raju, who painted the asian royal paint in my house and he unable to do his work on time as well as we are facing many issues regarding his work.

Initially he asked and taken enough time to complete the paint (within 15-20day).

Although this time is more than enough but we agreed with it.

After completion the given time period (20days), huge work were still pending.

He asked few more days (around...
Complaint comments  Read comments Complaint category Unauthorized charges

Asian Paints — Tractor emulsion faded away within 1 month of application. Also it is not washable. [Resolved]

 ksachin97 on Nov 6, 2016
I painted my home just 1 month ago with 2 x 20 litre buckets of Asian paints tractor emulsion. but i was surprised to see the faded color of exterior area within one month, the color was almost gone. also it is not washable. when i put wet hands on it, the color comes off in my hands. But the last hall which i paited with 4 litre bucket of tractor emulsion, it was perfect and washable too. The 20 litre bucket seems to be the mixture of chalk and water while the 4 litre bucket was what i wanted....
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Same color code is giving different shade [Resolved]

 KumarNaren on Nov 4, 2016
Asian paint Royal High Shine have problem we have buy the paint and after applying on wall our wall become ruff then we have complaint with Asian paint (No 050181954) then their guy Uday Chauhan has come to our place and he told we need to re-apply the wall puti and need to repaint it. we have done the same we require more paint for two walls then we buy same code but it is giving different shade and our old problem was also not resolved. we have done painting multiple times but their product is not giving correct result. I have send the photographs to Mohd. Ifran also as suggested by him but he...
Complaint comments  Read comments [1]Complaint category Appliances

Asian Paints — Peeling of paint and warranty claim; refer my complaint no. 0505179924 [Resolved]

 milindangal on Oct 28, 2016
Got painting job done in october 2015. warranty no/job id: pun1503819 and pun1503819. paint started peeling few months ago, called the contractor several times & finally filed complaint with ap on 5th oct'16. got complaint no:0505179924 and empty promise that "our rep will visit your premises in 2 or 3 days time". nobody came till18 oct'16. so again called customer care no & as usal got standard response that "all our executives (!) are busy, we will cal you later" & the phone got diswconnected. (this is what happenes when you go to claim warranty!") once again nobody called, so got online website...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — Home painting [Resolved]

 kayo on Oct 27, 2016
Dear sir,

I got my flat painted last november 2015, by your company, complete painting work was carried out the your company staff under your company's supervision.
One year gaurantee was given to any damage (Flakes, bubble etc) or discoloration the paint during the said tenure.

However, within one year, ceiling paints starting showing discoloration and flaking. This has given lot of mental pressure as how come this has happen within this short period and that too when the complete work was given to and carried out by asian paints.

I would like...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — Regarding paint patches & repair work marks visible on the wall surface [Resolved]

 Gurmeet Dyal on Oct 22, 2016
Dear Team,

We have used your Asian Apcolite paint for our internal walls at my Flat in Golden Enclave Zirakpur (Pb).This is regarding paint patches & repair work marks visible on the wall surface of my Drawing Room.For which I had logged a complaint also, complaint number -505181494 & your engineers Mr Rohit/8510840146 visited at my home & compensated 1 liter paint for 2 more coats on the walls & assured the wall will be OK after it.
Already 4 coats has been applied on it in addition to repair work & 2 coats of primer.

Now 2 more coats applied on his suggestion...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Work Contract Repainting of House interiors [Resolved]

 rajsharma2554 on Oct 21, 2016
Work contract for repainting of complete interiors of a three bed room flat was given to Asian Paints under their ezycolour home solutions. The contract work was executed from 16-29 Apr 16 using waterbased Royale Luxury Emulsion paint under customer code 12488352, Warranty No/Job ID No PUN1503152 by Shree Services Pune for a payment of Rs 94, 000/- .
The work was completed on schedule and seemed reasonably satisfactory except that the assurance that the work will be carried out without any dust was quite misleading. For the complete period we had to bear the dust and muck as their clearing...
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — Deficiency in Services. [Resolved]

 Pankaj Gupta 1973 on Oct 21, 2016
Dear Sir,

Kindly refer to my complaint No.0505170287 dated 22nd July, 2016 vide which it was intimated that the services given/provided by your Executive and Contractor are not upto the mark. The services was undertaken regarding seepage problem in the wall. The case was that your Executive visited my house on dated 18th June, 2016, seen the problem area and the issue and then he raised/submitted the quotation of Rs.7309/- for the work and intimated that after the completion of the work, you will not face any problem related to this in future at least for two years. Based on the...
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — Color in catalog different from what we see when applied

 sugan44 on Oct 4, 2016
I ordered for tractor emulsion candle wick 7907 color
When i applied i see the color on my wall different from the color shown in the asian paint tractor emulsion catalogue.
What i see in my wall now is eager yellow 7906 color
Called the asian paint supplier and shown him the difference which he is not agreeing.
I have the catalog in hand as well as applied paint on the wall.
The location is in kanyakumari district of tamil nadu
S. S. Suganthan
9176286546
9444308255...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Quality of paint is not good [Resolved]

 prankrishnadas on Oct 4, 2016
I have purchase paint from kanchan enterprise, rakibul alam (Territory sales officer) jirat bus stand, hooghly-712501. They were refused to provide me the bill. My painter used the paint but found result not up to the satisfaction, my painter gave his view that quality of paint is not good. I request to depute your team to check whether the quality of paint is not good or it is a fault of our painter...

Thanks & regards

Prankrishna das
Ph no-...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Wrong colour and no supervision [Resolved]

 aksicc on Oct 1, 2016
Asian paints collects all money in advance and do not match colour to the selected shade and for further matching require more money.Supervisors and managers do not even answer calls and behave rudely and unprofessionally not interested to solve problems but only interested in collecting money. Wish we had never gone to them in the first place.It is much better to get paint work done by normal contractors instead of such companies who are also sub contracting to other contractors...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — Texture paint base coat 8026 and top coat 8087 m [Resolved]

 Geshu Ahuja on Sep 28, 2016
I have purchase paint from vaishali paint, sector 5 vaishali, ghaziabad-201010. They were refused to provide me the bill. My painter used the paint but found result not up to the satisfaction, we used 2nd time but failed to get good result. My painter gave his view that quality of paint is not good. I request to depute your team to check whether the quality of paint is not good or it is a fault of our painter....
Complaint comments  Read comments Complaint category Other

Asian Paints — Not attending the request of visit of salesperson [Resolved]

 raviranjan_05 on Sep 25, 2016
Hi,

I have called the Asian paints customer care for taking estimate & execution for painting 2500 sq. ft. They have given appointment Date and person name who will visit my place but no body visited the site.

This is truly disappointing to see the response I am getting from Asian paints. I need someone to take the ownership and move forward my request Which is pending from last 2 month with no response & multiple reschedule appointment. In recent case I had an appointment with Asian paint executive “Ujjawal” on 24th between 14:30 to 16:30 but as always happened...
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — I was cheated before. Entering into the contract [Resolved]

 Dhavalparekh on Sep 23, 2016
Hi this is dhaval parekh. I have opted for the asian paints ezy colour home solution at place (ghatkopar)(east) before giving the contract to asian paints i was not informed about the sliding warranty. The sales person visited my place for atleast 4 times after giving him the cheque and getting the work started, after 6 days the supervisor comes and tells me about the sliding warranty and at that time i came to knew that i have been cheated. After complaining i came in touch with your CSO Mr. Hussain sheikh. He visited my place and explained me about the warranty but i was not satisfied with him....
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Please claify the prices royale nd Ultima [Resolved]

 Fasi8143 on Sep 11, 2016
Helo sir,
u r showiņg the price in internet its royale cost of rupees 440 but the dealer saling Rs.950 per liter whts the actual price please clarify i had invested upto 1 lakh for paints and i hv to know actual price. i am waiting for your reply. whats the price of royale play our dealer sales Rs. 1187 per liter, is your online price rite or Dealer amount rite
My phone number 9985003069...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — Ezycolour Home Solutions Complaint No: - 505171042 [Resolved]

 Vmuthiah on Sep 9, 2016
Dear Sir/Madam,
We have paid 85% of the amount Rs.85, 212 towards our building exterior painting service to Asian Paints Ezycolour Home Solutions on 31st May 2016. Please find the attached payment receipt for the same. They were supposed to complete the painting work on 30-06-2016, but after repeated complaints to their customer care team and local painting team so far the work is not completed in neat manner. Please refer the below complaint reference number which is provided by Asian Paints Customer Care Team and so for no action from their end.
APEHS Complaint No: 505171042 Ezycolour...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Poor / defective service [Resolved]

 UttamSarkarKolkata on Sep 1, 2016
On seeing the advertisement, I called the company for repairing of damp wall and roof. One Sri Raju Biswas from Color Concept came to be and introduced himself as representative of Asian Paints. He brought another person named Subhankar Dhar for doing the repairing work first and then painting of the room. Advance payment was made to both Subhankar Dhar for reapiring work and Raju Biswas for painting of the room.
Three months have been over and till today the repairing job has not been completed. Shbhankar Dhar has taken rupees 30000 for rapairing work and he has not given any receipt for...
Complaint comments  Read comments [3]Complaint category Other

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