Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 19%
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143
COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

Phone:


Customer satisfaction rating
19%
Complaints
143
Responses
104
Resolved
2
So far so good - The company responded to our notifications and is working on resolving complaints.

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Asian Paints Complaints & Reviews

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Asian Paints Home Solutions — Unsatisfactory painting work (cracks in painted walls), lack of communication in spite of us calling them many times

 b9k92009 on Jul 20, 2016
We entered an agreement with contractor udbhav marketing solutions [asian paints home solutions], ahmedabad (Gujarat, india) 28/02/2015.

The contractor for painting was changed to rahul verma on 06/04/2015. The work carried out by rahul verma was unsatisfactory. I went out of country on 21/04/2015, and the work was not completed when i checked it one day earlier. Due to medical reasons, i was out of country for 13 months. When i visited the apartment flat upon my return in june, i found many cracks on the painted walls so i called mr. Sadik who gave me the phone number of the supervisor...
Complaint comments  Read comments [3]Complaint category Home & Garden

Asian Paints — Extremely dissatisfied due to huge delay of work

 Kaustav Kabasi on Jul 14, 2016
For painting and wallpaper work in our apartment we have given contract to asian paints ezycolor on the month of march 2016 - where we have done full payment at that time. major issues that we are facing:

1. wallpaper has not yet been delivered - we were told it takes 15 days - now it is already fourth month!!

2. painting work has been done but we still see old marks in the wall visible in few areas.

3. service supervisors are not taking our calls for three weeks. names are: bibek thakur, soumyojit mukherjee, somnath das

Expect remedy asap....
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints Home Solution — Poor execution of painting work

 souhil1977 on Jul 11, 2016
Asian paints home solutions is nothing but fleecing and cheating their customers. I had availed their services in 2016 in Ahmedabad. They will give you false promises about their quality of work and services but when I actually started the painting work at my residence, I came to know that they are only after Money. Every 2nd or 3rd Day they demand a cheque payment otherwise they just stop working halfway. It is nothing but blackmailing customers as once you have availed the services you are left with no choice.Apart from that they are too expensive. Also I would like to mention that they are too...
Complaint comments  Read comments [2]Complaint category Home & Garden

Asian Paints — Asian paints royal

 Vineethjoseph on Jul 2, 2016
Last five years i gust using only one company brand only asian paints unfortunately this year i got bad experience from you i just talk with your agent he said it's one of best paint in asian paints so i just trust him and ur company so i just purchased 60 ltr royal white in january month when painting will be finished iam very happy then after 4 month i just try to wash the wall unfortunately color was changed still dirty is there so iam not happy about ur paints bcz i spent so much money i loss everything this is not good.. u fully cheating..in advertising very higher products this is very shame...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — Inefficient and ignorant people to attend at call centre

 Duru@60 on Jul 1, 2016
Just now i dialled 6218 1000 and was suggested to dial 30303747 to sort my query. Its absolutely disgusting and annoying the person who picked to answer this call at around 2.10 pm -July 1st, 2016, is hopelessly ignorant to even give a basic info. My query is: Can i go ahead with painting in monsoon with Royale Emulsion, interior painting, or to hold because of excess moisture in atmosphere with non-stop raining in Mumbai. Your colour tins DO NOT SPECIFY SUCH INSTRUCTIONS TO CLEAR DOUBTS.

Hope to get a sensible reply with professional rationale. I can be reached on 9920034524 after...
Complaint comments  Read comments [2]Complaint category Utility Services

Asian Paints — Poor quality and service by asian paints

 Deodatt Jadhav on Jun 15, 2016
Myself deodatt jadhav, we have given pathetic service for the painting & toilet work given to asian paints authorised dealer surya enterprises. The sales executive vaibhav korde misguided us saying first you should fix toilet leakage then only your wall leakage problem will vanish.
Considering his advice we have given both toilet and painting work, then he introduced a contractor from surya enterprises hanuman kelel. The work was started from 25th may 2016 and till date the work is still pending, 21 days has been completed.
We have been cheated by both the person from surya enterprises...
Complaint comments  Read comments [1]Complaint category Other

Asian Paints — Very poor service of panchkula industrial area outlet

 arun.vermani on Jun 15, 2016
Dear sir

We are very old customer of your company. we are very disappointed and surprise that the after sale service of your panchkula (haryana) outlet is not bothering the customer calls/requests.Sir, for the last 3 months no one of your above office is serious to rectify our problem. As and when we called only false commitments are being given. We hereby request yourself to pl look our request and rectify our problem immediately. Our address is as under
House no 715, Harmilap Nagar Part 1, Baltana

Thanking yoy

Arun Vermani
Customer...
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints — Asian paint colour expert service

 pawanrao81 on Jun 11, 2016
Since my childhood I have seen only one paint used by my joint family & that is Asian paint. My grand father, uncle, aunty etc..had never though of any other brand for painting any of their houses.

We don't know why but we just have been in a state of mind that there is better paint in the world. The other reason to choose Asian paint is because of its Indian Origin.

But I think the recent experience faced by me will change the way my family has been thinking alll these years. The trauma starts from the day when my wife suggested to take help of so called colour experts...
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — Poor work quality and pending work.

 Bhatt Akash on Jun 8, 2016
Sir we painted our house by giving contract to Asian paints home solution and within one year the paint has been deteriorated. So we called up Asian paints for rework so they came and completed the rework but at that time due to family function we requested them to complete wall fashion work later on. So in turn they provided me a letter in which they mentioned that we will do wall fashion as per convince of the client. So we told in future we will contact you when we want to complete the work so they told no problem. Now when I am contacting them no response is from there side. Since last 7 days...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — Paint not done properly and poor response to customer complaints

 manoj@2000 on Jun 8, 2016
Reminder 8

— original message —
From: manoj bhargava
Sent: thursday, june 2, 2016 9:56 am
To: 'feedback cmnid'
Cc: 'astha gupta'; 'pritee todankar'; 'customercare cmnid'
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava (505152729)

Reminder 7

— original message —
From: manoj bhargava
Sent: monday, may 16, 2016 9:52 am
To: feedback cmnid
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: re: [external mail] ezycolour home solutions...
Complaint comments  Read comments [2]Complaint category Other

Asian Paints — Material delivery issue

 vishalsolankar on Jun 1, 2016
Hi,
This is with regards to our order for project "Sai
Plaza" Hinjewadi, near to TCS phase-3, Pune.The registered number is
9822831576-Sanjay Godambe.

We have given order on last Monday(23/05). Your marketing executive Praveen Gupta"from Pune committed to deliver the material on same day.
Our payment also deducted by the same day. But still we didn't received our
material. Marketing person even not bother to receive our call & update the status. Then we reached to customer care call center, After 3-4 days continuous follow up they didn't provide...
Complaint comments  Read comments [5]Complaint category Products & Services

Asian Paints — Poor quality of work and unskilled / non- trained local labours.

 nrathod75 on May 28, 2016
Dear sir,
I had ordered my 3 bhk house painting to mr. Asian paints team in ahmedabad. My bp no – 11365754. After 3 coats there is no finishing, scratches, patches and brush marks on wall.

Process deviation
1. Inspection by supervisor no supervisor visited and work started by labour.
2. Start with removing old wall putty/ color without sanding/ removing old paint or putty applied 2 coat putty of putty.
3. Drying time given 4to 5 hrs between 2 coat no drying time given back to back all coats.
4. Proper mixer of paint (1ltr paint + 400 to 500 ml...
Complaint comments  Read comments [16]Complaint category Products & Services

Asian Paints — Cheating by ezycolour team at delhi

 ravinyaas@gmail.com on May 25, 2016
I have engaged Asian Paints (ezycolour home solutions) for painting of my flat at Dwarka, New Delhi. I have also used their colour consultancy service. On being advised by their team we also agreed to apply "marvelloplast" on all the walls. Advance payment was taken & the work started after about 10 days of the promised 3 days. In first room marvelloplast was used which is white in colour but in the next room they started applying a brown color material. When I raised my doubts I was told that marvelloplast comes in brown colour too but somehow I was not convinced. When I brought this issue to RA's...
Complaint comments  Read comments [3]Complaint category Products & Services

Asian Paints — Pathetic quality of work

 Pranay Panchal on May 20, 2016
I have contracted the work of wood finish (Pu polish - 2 rooms, pu palette - 1 room) and wall painting (3 rooms+stairs) to asian paints home solutions. The work began on 26th march 2016, 1 day later than committed. Almost 2 months down the line the work of wood finish is still not complete. The quality of the work is pathetic. Since last 35+ days the workers are struggling to get the desired finish but are unable to. The workers are far from trained. The equipment used (E. G. Polish sprayer/blow gun and the machine) were faulty. The supervisors and technicians are good for nothing. They are unable...
Complaint comments  Read comments [3]Complaint category Internet Services

Asian Paints — Suspect of duplicate paint

 drsp on May 19, 2016
Yesterday at 8.30 pm i bought apcolite gloss premium enamel (Orange) we call it as "orange oilpaint" from mahalaxmi hardware, ganesh chawk, kajupada, borivali (East), mumbai - 400 066. Container doesn't have any batch no., shopkeeper is not ready to give any receipt. I suspect of duplicate product because, the paint is extremely diluted, it is not at all viscous as an oilpaint should be, gets washed out by water. When i requested him to give me receipt, he said, "aisaa karegaa to company muze maal denaa band karegi", that means asian paint will stop its sale because of that 100ml duplicate paint...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — Royale play peeling off after 2 days of painting

 Praveen Kumar Passi on May 11, 2016
I had painted my wall with Royale Play on 08 May-2016 with ragging texture along with base coat of Royale. The work was completed finely and the texture was looking beautiful. Suddenly after 2 days of painting on date 10 May-2016, when my sofa touched the wall, some patch of Royal Play was pealed off. When I checked I found that the Royale Play coat can be removed by just using your nail. Please guide what is the problem and how to overcome this situation...
Complaint comments  Read comments [5]Complaint category Products & Services

Asian Paints — House painting not completed

 Ashwin Apte on Apr 29, 2016
We engaged Asian Paint for Asian Paints Eazy color home solutions in November 2015 and it is now April 2016 end. Asian paints employed Shree Services of Pune to do the painting. After completing 60% of the work, the painting guys stopped coming and the remaining work is left as it is with the whole house in mess. Inspite of repeated reminders, no one comes to complete the work. We even lodged a complaint with the Asian Paints complaint department (complaint no - 505160040), yet no one from Asian paints called us back and enquired about it. We are completely frustrated with Asian Paints services...
Complaint comments  Read comments [8]Complaint category Products & Services

Asian Paints — Color selection and estimation

 nrathod75 on Apr 26, 2016
Dear Sir,

I am feeling very harassed after contacting Asian on 26th March 2016 for 2 services, 1) Estimation of painting and 2) Color selection.

You can see with your customer care no. 18002095678 that how many times I called. It is very embarrassing and harassing experience that your are not providing proper service for the new customer.

It was delayed and after nos. of reminders and escalation your estimation team came and provided estimation. For booking of color selection on 26th March they visited on 17th April and could not provide enough time...
Complaint comments  Read comments [15]Complaint category Home & Garden

Asian Paints — Request for waterproofing and painting not attended after telephonic reminder

 tsbalaraman on Apr 26, 2016
I am an old customer. Asian have painted twice my house interior and exterior earlier and interior of flat 4 years ago. I notice damp on one wall now. I want waterproofjng and painting for that. I will pay all charges. My customer id is 10965084.
T. S. Balaraman.
044 24995217...
Complaint comments  Read comments [2]Complaint category Home & Garden

Asian Paints — Asian pants service

 RichaS1 on Apr 23, 2016
Hi,

We took service of Asian Paints for Home paint and Damp proof in Jaipur. Series of incidents that took place has put us in doubt for the Brand Image of the company.

1. Damp Proof: The first monsoon season the first rain ruined the whole wall for which we complained and the Asian Paints spokesperson came and tried to correct it and said the problem is solved and it will not happen again but even after that the problem continued we again asked them to check

Result:

They switched off their phones whenever they saw my number. I said fine...
Complaint comments  Read comments [4]Complaint category Utility Services

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