Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 18%
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132
COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

Phone:
Fax:

Customer satisfaction rating
18%
Complaints
132
Responses
91
Resolved
2
So far so good - The company responded to our notifications and is working on resolving complaints.

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Asian Paints Customer Care related pictures (15)

Asian Paints Complaints & Reviews

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Asian Paints — Poor quality of work and unskilled / non- trained local labours.

 nrathod75 on May 28, 2016
Dear Sir,
I had ordered my 3 BHK house painting to Mr. Asian Paints team in Ahmedabad. My BP No – 11365754. After 3 coats there is no finishing, scratches, patches and brush marks on wall.

Process Deviation
1. Inspection by supervisor No supervisor visited and work started by labour.
2. Start with removing old wall putty/ color Without sanding/ removing old paint or putty applied 2 coat putty of putty.
3. Drying time given 4to 5 hrs between 2 coat No drying time given back to back all coats.
4. Proper mixer of paint ( 1ltr paint...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Cheating by ezycolour team at delhi

 ravinyaas@gmail.com on May 25, 2016
I have engaged Asian Paints (ezycolour home solutions) for painting of my flat at Dwarka, New Delhi. I have also used their colour consultancy service. On being advised by their team we also agreed to apply "marvelloplast" on all the walls. Advance payment was taken & the work started after about 10 days of the promised 3 days. In first room marvelloplast was used which is white in colour but in the next room they started applying a brown color material. When I raised my doubts I was told that marvelloplast comes in brown colour too but somehow I was not convinced. When I brought this issue to RA's...
Complaint comments  Read comments [3]Complaint category Products & Services

Asian Paints — Pathetic quality of work

 Pranay Panchal on May 20, 2016
I have contracted the work of wood finish (Pu polish - 2 rooms, pu palette - 1 room) and wall painting (3 rooms+stairs) to asian paints home solutions. The work began on 26th march 2016, 1 day later than committed. Almost 2 months down the line the work of wood finish is still not complete. The quality of the work is pathetic. Since last 35+ days the workers are struggling to get the desired finish but are unable to. The workers are far from trained. The equipment used (E. G. Polish sprayer/blow gun and the machine) were faulty. The supervisors and technicians are good for nothing. They are unable...
Complaint comments  Read comments [3]Complaint category Internet Services

Asian Paints — Suspect of duplicate paint

 drsp on May 19, 2016
Yesterday at 8.30 pm i bought apcolite gloss premium enamel (Orange) we call it as "orange oilpaint" from mahalaxmi hardware, ganesh chawk, kajupada, borivali (East), mumbai - 400 066. Container doesn't have any batch no., shopkeeper is not ready to give any receipt. I suspect of duplicate product because, the paint is extremely diluted, it is not at all viscous as an oilpaint should be, gets washed out by water. When i requested him to give me receipt, he said, "aisaa karegaa to company muze maal denaa band karegi", that means asian paint will stop its sale because of that 100ml duplicate paint...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — Royale play peeling off after 2 days of painting

 Praveen Kumar Passi on May 11, 2016
I had painted my wall with Royale Play on 08 May-2016 with ragging texture along with base coat of Royale. The work was completed finely and the texture was looking beautiful. Suddenly after 2 days of painting on date 10 May-2016, when my sofa touched the wall, some patch of Royal Play was pealed off. When I checked I found that the Royale Play coat can be removed by just using your nail. Please guide what is the problem and how to overcome this situation...
Complaint comments  Read comments [5]Complaint category Products & Services

Asian Paints — House painting not completed

 Ashwin Apte on Apr 29, 2016
We engaged Asian Paint for Asian Paints Eazy color home solutions in November 2015 and it is now April 2016 end. Asian paints employed Shree Services of Pune to do the painting. After completing 60% of the work, the painting guys stopped coming and the remaining work is left as it is with the whole house in mess. Inspite of repeated reminders, no one comes to complete the work. We even lodged a complaint with the Asian Paints complaint department (complaint no - 505160040), yet no one from Asian paints called us back and enquired about it. We are completely frustrated with Asian Paints services...
Complaint comments  Read comments [8]Complaint category Products & Services

Asian Paints — Color selection and estimation

 nrathod75 on Apr 26, 2016
Dear Sir,

I am feeling very harassed after contacting Asian on 26th March 2016 for 2 services, 1) Estimation of painting and 2) Color selection.

You can see with your customer care no. 18002095678 that how many times I called. It is very embarrassing and harassing experience that your are not providing proper service for the new customer.

It was delayed and after nos. of reminders and escalation your estimation team came and provided estimation. For booking of color selection on 26th March they visited on 17th April and could not provide enough time...
Complaint comments  Read comments [15]Complaint category Home & Garden

Asian Paints — Request for waterproofing and painting not attended after telephonic reminder

 tsbalaraman on Apr 26, 2016
I am an old customer. Asian have painted twice my house interior and exterior earlier and interior of flat 4 years ago. I notice damp on one wall now. I want waterproofjng and painting for that. I will pay all charges. My customer id is 10965084.
T. S. Balaraman.
044 24995217...
Complaint comments  Read comments [2]Complaint category Home & Garden

Asian Paints — Asian pants service

 RichaS1 on Apr 23, 2016
Hi,

We took service of Asian Paints for Home paint and Damp proof in Jaipur. Series of incidents that took place has put us in doubt for the Brand Image of the company.

1. Damp Proof: The first monsoon season the first rain ruined the whole wall for which we complained and the Asian Paints spokesperson came and tried to correct it and said the problem is solved and it will not happen again but even after that the problem continued we again asked them to check

Result:

They switched off their phones whenever they saw my number. I said fine...
Complaint comments  Read comments [4]Complaint category Utility Services

Asian Paints — Asian paint ultima protek

 samsoncsmauel on Apr 23, 2016
I have purchased around 90 ltrs of asian paint ultima protecpaint from "vinvlac" asian paint dealer . During painting process it self painter observed small granules in the painted surface. We followed procedure as per asian paint expert from trissur. The problem reported to him aswell as to your copmlaint section . They given complaint registraion number 0505150011.

But till today no responce from company or dealer....
Complaint comments  Read comments [2]Complaint category Other

Asian Paints — Regarding the paint quality

 kumud ranjan 007 on Apr 7, 2016
I had purchased the asian paint through the nirman hardware from boring road patna, various types of paint such as ultima, apex, royal shine etc had been purchased through the shop, but after painting the one of product of royal shine was worst, after that i had complained the asian paints, they appercited the case and i have to agrre to refund the amount 8970 in behave of compensastion of that paint quality.
They had forwarded the amout to nirman hardware to refund me, but nirman is trying many ways to dont give the amount applying so many excuses. All matter are well concern with asian...
Complaint comments  Read comments [5]Complaint category Unauthorized charges

Asian Paints — New dealership form of asian paints colour world

 Pravin mohan yadav on Apr 6, 2016
I need a new dealership form of asian paints colourworld . Plz help me what is process. My email i'd :- sawantr14@yahoo.com mob:- 9890670840 plz help me....
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — Poor quality exterior paints provided by dealer.

 hemant kumar nayak on Apr 5, 2016
I purchased two 20 lt. buckets of exterior apex product of Asian paints. It is seen that even after using 3 times, the wall is looking very bad. I lodged complaint to dealer as well as to customer care. But neither I got any assurance nor any initiative has been taken from both. My complaint was lodged on 02.04.16 and No. 0505157889. Please do the needful.

Thanking you for anticipation.
Hemanta Kumar Nayak
Tel. 8455888185...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — Dealers & shopkeepers make me fool

 Ankit Bhagoliwal on Mar 21, 2016
I bought two buckets from two different shops of Apex Ultima of 7978 color code, but both are different in shades.Both Shopkeepers makes me fool & said they had provided right color code I am in the middle of my house painting & the Asian Paint shop said they have provided right. I do not want my home in two different shades.Please take action on immediate basis, or send someone to me so that I can better explain my situation.If not I will go to the legal action which is definetly go in my favour.

So I am waiting for your early reply & waiting for your representative to resolve this...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — About dealership requirement.

 shaileshkumar chavda on Mar 1, 2016
Dear manager,
i am shailesh chavda(area managare in sun pharma since 9 years), i want asian paints dealership for my big brother due to he is working in home decore color since 13 years for as worker and as worker contractor.
he has big groups of builders and workers, so we want to become a dealer of asian paints at junagadh(gujarat)362001.
we are residing at madhuram junagadh and we want to open shop with your kind support.
we hope to get your kind reply for same and guide us how become strong dealers among exits dealers at junagadh.
we are await......
Complaint comments  Read comments [3]Complaint category Business & Finances

Asian Paints — M.C.Kothandapani Chettiar Son

 Sujay1973 on Feb 23, 2016
Asian paints royal play linea, done in our new flat looks awful after completion. No solution offered by Asian paints privilege club vendor Mr.S.Babu of M.C.Kothandapani Son, Chennai-5.
We are totally dissatisfied and regretting choosing Asian paints....
Complaint comments  Read comments [1]Complaint category Other

Asian Paints — Texture paint need change urgently - ezycolour beautiful homes solutions

 ankanpal on Feb 21, 2016
The Texture Paint was quite different of which was shown in quote and what was delivered by Asian Paints Home solution provider - Colour concepts of Kolkata.

-Texture Paints show by Colour consultancy at Home for 5424-RP Infinitex-Pebble.
using the Shade : Base- volcano 0578 Top - GreenLawns 7845.

- Texture Paints delivered by Colour concepts, HBS for Asian Paints. was quite different. it is showing dark patch for GreenLawns colour given and no reflection in lights. attached taken pictures for both colour summary given by colour consultancy and Paints delivered...
Complaint comments  Read comments [3]Complaint category Utility Services

Asian Paints — Complaining about warranty

 Pushpak359 on Feb 20, 2016
I have done paint service from Asian paints easy solution 6 months before, after 2 months, there is a cracks n bubbles on the wall, since last 4 month I am tired to call again and again there customer service they always say we will call you within 48 hours. No one visit my place to check, why they provide warranty?

Is it really bad service from Asian paints service?...
Complaint comments  Read comments [4]Complaint category Products & Services

Asian Paints — Mischief in color quality (Grade)

 David Christian on Feb 16, 2016
Consultancy Ref # 1541S00082
CRM Order # 8000332817 | 2.1.16

To Asian Paints Concerned Person

Regret to inform you that I am having vary bad experience by choosing Asian Paints Home Painting solutions.

On contacting Asian Paints Home Painting Solutions, I have been referred to Mehta Enterprise and subsequently representative (Nitesh Sharma) from Mehta Ent. came and initiated process for painting my home. during the process of the same I have been advised by your team to have Royale Aspira on each wall in Bedrooms as well as stair case portion...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — Irregular work in my home premises 12532885 (Cust id)

 Rahul Roy on Feb 7, 2016
Hi,
This is in regarding the ongoing painting works in my home by your Colour Concept Team. My customer ID is 12532885. Still now there are many issues that forced me to complaint many times at your customer care. I am not at all happy with the service of Colour Concept.
Previously I have informed you about the colour mismatch with the shade code I have provided. Still that correction is pending from your team. Now the painter is irregular in doing the work at my premises. They are giving useless reasons & not coming regularly. How can you stay in a 2 bed room home where 80% of...
Complaint comments  Read comments [4]Complaint category Products & Services

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