Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 20%
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152
COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 22 3981 8888

Customer satisfaction rating
20%
Complaints
152
Pending
111
Resolved
4
So far so good - The company responded to our notifications and is working on resolving complaints.

Asian Paints related photos (19)

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Asian Paints Customer Care related pictures (19)

Asian Paints Complaints & Reviews

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Asian Paints — Not attending the request of visit of salesperson

 raviranjan_05 on Sep 25, 2016
Hi,

I have called the Asian paints customer care for taking estimate & execution for painting 2500 sq. ft. They have given appointment Date and person name who will visit my place but no body visited the site.

This is truly disappointing to see the response I am getting from Asian paints. I need someone to take the ownership and move forward my request Which is pending from last 2 month with no response & multiple reschedule appointment. In recent case I had an appointment with Asian paint executive “Ujjawal” on 24th between 14:30 to 16:30 but as always happened...
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — I was cheated before. Entering into the contract

 Dhavalparekh on Sep 23, 2016
Hi this is dhaval parekh. I have opted for the asian paints ezy colour home solution at place (ghatkopar)(east) before giving the contract to asian paints i was not informed about the sliding warranty. The sales person visited my place for atleast 4 times after giving him the cheque and getting the work started, after 6 days the supervisor comes and tells me about the sliding warranty and at that time i came to knew that i have been cheated. After complaining i came in touch with your CSO Mr. Hussain sheikh. He visited my place and explained me about the warranty but i was not satisfied with him....
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Please claify the prices royale nd Ultima

 Fasi8143 on Sep 11, 2016
Helo sir,
u r showiņg the price in internet its royale cost of rupees 440 but the dealer saling Rs.950 per liter whts the actual price please clarify i had invested upto 1 lakh for paints and i hv to know actual price. i am waiting for your reply. whats the price of royale play our dealer sales Rs. 1187 per liter, is your online price rite or Dealer amount rite
My phone number 9985003069...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — Ezycolour Home Solutions Complaint No: - 505171042

 Vmuthiah on Sep 9, 2016
Dear Sir/Madam,
We have paid 85% of the amount Rs.85, 212 towards our building exterior painting service to Asian Paints Ezycolour Home Solutions on 31st May 2016. Please find the attached payment receipt for the same. They were supposed to complete the painting work on 30-06-2016, but after repeated complaints to their customer care team and local painting team so far the work is not completed in neat manner. Please refer the below complaint reference number which is provided by Asian Paints Customer Care Team and so for no action from their end.
APEHS Complaint No: 505171042 Ezycolour...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Poor / defective service

 UttamSarkarKolkata on Sep 1, 2016
On seeing the advertisement, I called the company for repairing of damp wall and roof. One Sri Raju Biswas from Color Concept came to be and introduced himself as representative of Asian Paints. He brought another person named Subhankar Dhar for doing the repairing work first and then painting of the room. Advance payment was made to both Subhankar Dhar for reapiring work and Raju Biswas for painting of the room.
Three months have been over and till today the repairing job has not been completed. Shbhankar Dhar has taken rupees 30000 for rapairing work and he has not given any receipt for...
Complaint comments  Read comments [3]Complaint category Other

Asian Paints — Change in colour shade as selected from shade card [Resolved]

 Firasath on Aug 17, 2016
I have chosen asian paint's apex ultima for my external walls as always, but this time its really depressing that the shade-x149 (Polish blue) which i've selected was suppose to be very bright and light shade. Paint on mixing and on applying, giving the proper shade but the moment it starts drying, the appearance is drastically changing to dark, dull like (Dark forest green-blackish). Hence, my whole building got a dull appearance and my time and money both got wasted. I need a justification and proper replacement of new paint with application charges....
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — Services beyond compare - asian paints at its lowest - complaint escalation (505150620 dated 29/01/2016) [Resolved]

 Rajepan on Aug 11, 2016
I engaged the company for painting service. They did a horrible job, after much follow-up the company accepted failure at their end and assured of re-painting the complete area again. Several visits by the team thereafter resulting in identification of one issue or the other that were supposed to be identified and addressed before-hand in accordance with the proposal offered by asian paints home services terms (Appears on their website as well). What was supposed to be stress-free experience has no turned to be a nightmare.

Several hundred hours of follow-up on toll free no. And...
Complaint comments  Read comments [3]Complaint category Utility Services

Asian Paints — Painting work not done properly as per the commitments given by the authorized person

 vbaid on Jul 26, 2016
Respected Sir
This is to bring to your kind attention that the painting work done by your authorized officer on behalf of your company is not at all satisfactory, which I vehemently oppose the same in this context.
And whereas I would like to make my humble submission to the aforesaid authority inter-alia to this matter that prima-facie it exhibits that painting drops are flowing from top to bottom which are quite visible on the wall and dark patches are also there in the wall .
And secondly the authorized officer have distorted my brand new stairs and furniture with the paint.
Complaint comments  Read comments [3]Complaint category Products & Services

Asian Paints Home Solutions — Unsatisfactory painting work (cracks in painted walls), lack of communication in spite of us calling them many times

 b9k92009 on Jul 20, 2016
We entered an agreement with contractor udbhav marketing solutions [asian paints home solutions], ahmedabad (Gujarat, india) 28/02/2015.

The contractor for painting was changed to rahul verma on 06/04/2015. The work carried out by rahul verma was unsatisfactory. I went out of country on 21/04/2015, and the work was not completed when i checked it one day earlier. Due to medical reasons, i was out of country for 13 months. When i visited the apartment flat upon my return in june, i found many cracks on the painted walls so i called mr. Sadik who gave me the phone number of the supervisor...
Complaint comments  Read comments [3]Complaint category Home & Garden

Asian Paints — Not attending the request of visit of salesperson

 anirudhanju on Jul 18, 2016
Sir,

I have called the asian paints customer care for taking estimate for painting
5000 sq ft. They have given reference no 13344441. They informed me that sales person will come between 2 to 4 pm on 18/07/2016. But no body visited the site.

Thanks & regards

V vijaya kumar

8277567485/8088161999...
Complaint comments  Read comments [2]Complaint category Other

Asian Paints — Extremely dissatisfied due to huge delay of work

 Kaustav Kabasi on Jul 14, 2016
For painting and wallpaper work in our apartment we have given contract to asian paints ezycolor on the month of march 2016 - where we have done full payment at that time. major issues that we are facing:

1. wallpaper has not yet been delivered - we were told it takes 15 days - now it is already fourth month!!

2. painting work has been done but we still see old marks in the wall visible in few areas.

3. service supervisors are not taking our calls for three weeks. names are: bibek thakur, soumyojit mukherjee, somnath das

Expect remedy asap....
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints Home Solution — Poor execution of painting work

 souhil1977 on Jul 11, 2016
Asian paints home solutions is nothing but fleecing and cheating their customers. I had availed their services in 2016 in Ahmedabad. They will give you false promises about their quality of work and services but when I actually started the painting work at my residence, I came to know that they are only after Money. Every 2nd or 3rd Day they demand a cheque payment otherwise they just stop working halfway. It is nothing but blackmailing customers as once you have availed the services you are left with no choice.Apart from that they are too expensive. Also I would like to mention that they are too...
Complaint comments  Read comments [2]Complaint category Home & Garden

Asian Paints — Asian paints royal

 Vineethjoseph on Jul 2, 2016
Last five years i gust using only one company brand only asian paints unfortunately this year i got bad experience from you i just talk with your agent he said it's one of best paint in asian paints so i just trust him and ur company so i just purchased 60 ltr royal white in january month when painting will be finished iam very happy then after 4 month i just try to wash the wall unfortunately color was changed still dirty is there so iam not happy about ur paints bcz i spent so much money i loss everything this is not good.. u fully cheating..in advertising very higher products this is very shame...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — Inefficient and ignorant people to attend at call centre

 Duru@60 on Jul 1, 2016
Just now i dialled 6218 1000 and was suggested to dial 30303747 to sort my query. Its absolutely disgusting and annoying the person who picked to answer this call at around 2.10 pm -July 1st, 2016, is hopelessly ignorant to even give a basic info. My query is: Can i go ahead with painting in monsoon with Royale Emulsion, interior painting, or to hold because of excess moisture in atmosphere with non-stop raining in Mumbai. Your colour tins DO NOT SPECIFY SUCH INSTRUCTIONS TO CLEAR DOUBTS.

Hope to get a sensible reply with professional rationale. I can be reached on 9920034524 after...
Complaint comments  Read comments [2]Complaint category Utility Services

Asian Paints — Poor quality and service by asian paints

 Deodatt Jadhav on Jun 15, 2016
Myself deodatt jadhav, we have given pathetic service for the painting & toilet work given to asian paints authorised dealer surya enterprises. The sales executive vaibhav korde misguided us saying first you should fix toilet leakage then only your wall leakage problem will vanish.
Considering his advice we have given both toilet and painting work, then he introduced a contractor from surya enterprises hanuman kelel. The work was started from 25th may 2016 and till date the work is still pending, 21 days has been completed.
We have been cheated by both the person from surya enterprises...
Complaint comments  Read comments [1]Complaint category Other

Asian Paints — Very poor service of panchkula industrial area outlet

 arun.vermani on Jun 15, 2016
Dear sir

We are very old customer of your company. we are very disappointed and surprise that the after sale service of your panchkula (haryana) outlet is not bothering the customer calls/requests.Sir, for the last 3 months no one of your above office is serious to rectify our problem. As and when we called only false commitments are being given. We hereby request yourself to pl look our request and rectify our problem immediately. Our address is as under
House no 715, Harmilap Nagar Part 1, Baltana

Thanking yoy

Arun Vermani
Customer...
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints — Asian paint colour expert service

 pawanrao81 on Jun 11, 2016
Since my childhood I have seen only one paint used by my joint family & that is Asian paint. My grand father, uncle, aunty etc..had never though of any other brand for painting any of their houses.

We don't know why but we just have been in a state of mind that there is better paint in the world. The other reason to choose Asian paint is because of its Indian Origin.

But I think the recent experience faced by me will change the way my family has been thinking alll these years. The trauma starts from the day when my wife suggested to take help of so called colour experts...
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — Poor work quality and pending work.

 Bhatt Akash on Jun 8, 2016
Sir we painted our house by giving contract to Asian paints home solution and within one year the paint has been deteriorated. So we called up Asian paints for rework so they came and completed the rework but at that time due to family function we requested them to complete wall fashion work later on. So in turn they provided me a letter in which they mentioned that we will do wall fashion as per convince of the client. So we told in future we will contact you when we want to complete the work so they told no problem. Now when I am contacting them no response is from there side. Since last 7 days...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — Paint not done properly and poor response to customer complaints

 manoj@2000 on Jun 8, 2016
Reminder 8

— original message —
From: manoj bhargava
Sent: thursday, june 2, 2016 9:56 am
To: 'feedback cmnid'
Cc: 'astha gupta'; 'pritee todankar'; 'customercare cmnid'
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava (505152729)

Reminder 7

— original message —
From: manoj bhargava
Sent: monday, may 16, 2016 9:52 am
To: feedback cmnid
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: re: [external mail] ezycolour home solutions...
Complaint comments  Read comments [2]Complaint category Other

Asian Paints — Material delivery issue

 vishalsolankar on Jun 1, 2016
Hi,
This is with regards to our order for project "Sai
Plaza" Hinjewadi, near to TCS phase-3, Pune.The registered number is
9822831576-Sanjay Godambe.

We have given order on last Monday(23/05). Your marketing executive Praveen Gupta"from Pune committed to deliver the material on same day.
Our payment also deducted by the same day. But still we didn't received our
material. Marketing person even not bother to receive our call & update the status. Then we reached to customer care call center, After 3-4 days continuous follow up they didn't provide...
Complaint comments  Read comments [5]Complaint category Products & Services

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