[Resolved]  Asian Paints — Cheating and False commitment

Address:

Dehradun, Uttarakhand

Asian Paint Exterior is done just 3 month back and the paint has started getting faded off and patches are visible all across the walls. The black spot of fungus are also seen but Asian paint guys are relaxing and do not have any interest in addressing customer's concern. The detailed update as below. This mail is about the complaint of the Exterior paint which I have done recently in my house. The tall claims made by Asian paint about the warranty, are all false and tall claims. The paint started washing off even in the second month of painting. The first complaint made immediately under complaint no[protected]. The person visited the site and don't know on what basis they have given one bucket without colour while the total condition of exterior color was pathetic and worst. The second complaint raised under complaint no[protected] and no resolution on the complaint till now. The Territory in charge Mr. Sumit is not ready to listen the complaints and nor visited the location for analysis. Today itself the call was made to CS and then he came on conference with the CS agent Renuka. He said he will speak to Dealer and you can do whatever you want? Is this a service from Asian Paints? Is this a right customer experience? The warranty given on this is for 5 years and there is marriage function at my home in the month of April and the condition of paint is very bad. This need to be repainted again as this is looking like the paint is done 6 years back. Please look into the matter and do the needful. Thanks & Regards Sanjeev Bhatt