Oct 07, 2016
Updated by sugan44 Your representative Mr.Balakumar from kanyakumari district came to my home checked everything around 1100 hours on 06.10.2016 and told me he will reply by 1500 hours but he never called. When I called him around 1700 hours he never replied but sent a sms stating he will call back but never called. Today morning I called around 0900 hours but he not answered. I called him again at 1100 hours. Then he answered and told me Royale Shyne candle wick 7907 supplied is correct only as per my order. When I asked him why the color on my wall after applying is completely different from the painted color shown in the Asian Paint Tractor Emulsion catalogue for which he said color need to be chosen from a card in the paint shop.
Why I was given these catalogs and different charts for which Mr.Balakumar has no answer.
I already had problems with off white enamel paint which when painted Ivory color. Then white paint was bought and mixed 1:1 ratio after that also we not got desired color. We had told that we do not like Ivory color and we were given catalogs to order.
Now basis of the color shown in catalog we as a family sat together chose the color and ordered.
Why it was not told that choosing color had to be done by going to paint shop and looking at the chart which is the instruction today by your representative Mr.Balakumar.
I am a customer. I chose color as per catalog supplied by Asian Paint Dealer. When the color I chose is not seen on the wall who is to be blamed.
Mr.Balakumar instructions now to me to buy again paint and apply over already painted 30 liters area is not acceptable.
I have a 4 litre unused paint drum which I refused to give back just now when paint dealer came to my home paying only for that 4 liters
What about remaining 30 liters and painter wages for me to paint again the color of my choice?
Oct 08, 2016
Updated by sugan44 Nothing done to resolve the issue except Mr.Balakumar telling his superior that
Asian Paints is correct in supplying what ordered by the customer.
Why a shades booklet with color code below each combinations of shade given by Asian Paint to customers if color choice need to be ordered from a different chart. Why the paint dealer gave me this booklet for ordering?
Why he took orders when he has not given actual color chart for ordering
Post your Comment