Asian Paints — Defective paints | |||||
Some time back, we applied paints for our residence / flat through dealer vide Asian Paints products. The result was quite poor as the paint started flaking off in matter of months. Also, the wall paint did not stay even through out and various shades started developing. We complained to Andrew Wilson and KBS Anand (CEO Asian Paints). The company disowned its responsibility for its dealer and its products after a purported investigation that found in their favour. They however stated they will offer a goodwill gesture of 35L of Royale paint. I requested them that for the kind of agony our family went through, the offer needs to be improved and it would be best if they convert that into monetary value as I no longer intend to go for Asian Paints. Since then, they are not even bothering to respond to my mails and make better of their word. It appears that they are least bothered about one customer experience and do not want to do anything to mitigate it. I have sent them to numerous reminders but to no avail. I sent one more reminder today to emails of Andrew and Anand marking one maill to andrew's personal email id as well but I doubt there will be any positive change. For other customers, think carefully before you choose from Asian Paints. Was this information helpful? | |||||
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Asian Paints customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
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We have forwarded your complaint to the relevant team. We'll get back to you with assistance. Please bear with us
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I still haven't received any kind of revert - not even a single call from Andrew Wilson!!! Please have someone contact me on this urgently for an appropriate resolution!!!
I still haven't received any kind of revert - not even a single call from Andrew Wilson!!! Please have someone contact me on this urgently for an appropriate resolution!!!
Here are some pictures of the bad quality work. Now they are even reneging on their mitigation offer and not responding to my mails!
Here are some pictures of the bad quality work. Now they are even reneging on their mitigation offer and not responding to my mails!
Dear Raja, as you are aware that our representative has already visited at the concerned site and has concluded the complaint. We have clearly communicated to you that the reason for the said issue is due to the presence of high moisture in the wall and the same has been demonstrated to you by our representative, using moisture meter. But since you were not satisfied with the reason provided by us, you have again escalated the complaint to us. To this we have replied to you on phone and email and have reiterated our earlier stand thus closing the complaint from our side.
Needless to say that in spite of this reply, if you initiate any legal action against us, the same shall be defended solely at your risk, cost and consequences which you may please note.
This reply is issued without prejudice to any other rights and remedies available to us in this regard.
Needless to say that in spite of this reply, if you initiate any legal action against us, the same shall be defended solely at your risk, cost and consequences which you may please note.
This reply is issued without prejudice to any other rights and remedies available to us in this regard.
concern
Respected sir.
My self (name) proprietor of satish paints situated at 3901/ b kakatives road belgaum Karnataka writing this application as I want auth. Dealership of your company . I am ready to work as per your company terms and conditions . But I am facing one problem from last 9 years that when I am take follow up from companies executive they are not responding to my guery even I have taken follow up from RSM he is not responding
Sir I want to know the reason
why company executive is avoiding me for dealership as I am ready to work in company norms.I am really interested to work in your brand
Hope you will respond to my guery as early as possible and let me know the reason for not giving the dealership
Thanks & regards
Satish paints
Kakatives road
Respected sir.
My self (name) proprietor of satish paints situated at 3901/ b kakatives road belgaum Karnataka writing this application as I want auth. Dealership of your company . I am ready to work as per your company terms and conditions . But I am facing one problem from last 9 years that when I am take follow up from companies executive they are not responding to my guery even I have taken follow up from RSM he is not responding
Sir I want to know the reason
why company executive is avoiding me for dealership as I am ready to work in company norms.I am really interested to work in your brand
Hope you will respond to my guery as early as possible and let me know the reason for not giving the dealership
Thanks & regards
Satish paints
Kakatives road
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Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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