Comments
Dear Sudip,
We have observed two problems at your site -
1) Shade Variation in Apex Ultima "Sands Of Time", which needs to be prepared in base HQ2 but the dealer had used HQ6 instead of HQ2, due to which shade variation was observed.
2) Ace - Patchiness: Shade code 8577, Shade Name: Brown Paper, which was made in AC7 which is the correct base for the mentioned shade. The problem of patchiness was observed due to overdilution of the paint as per investigation done by our representative.
In the first problem of Shade Variation" we would like to bring to your kind attention that the dealer has inadvertently chosen a wrong base for tinting the shade as desired by you otherwise there is no defect whatsoever in the paint products used by you at the site and we have instructed our dealers time and again to ensure that they use correct bases for the shades as desired by the customers.
In second problem of "Patchiness" it was observed due to over dilution of the paint which is painter error.
You will appreciate that we are one of the leading paint manufacturers in India. It has been our privilege to serve millions of consumers across the country and our reputation as a manufacturer of quality products is based on consumer satisfaction based on their experience with our products. Although there was no deviance in the quality of paint supplied to you, the Company had compensated you with the material i.e. 10 liters of Ace Exterior Emulsion and 10 liters of Apex Ultima purely as a goodwill gesture and business decorum.
We trust that the matter now stands resolved to your satisfaction
We have observed two problems at your site -
1) Shade Variation in Apex Ultima "Sands Of Time", which needs to be prepared in base HQ2 but the dealer had used HQ6 instead of HQ2, due to which shade variation was observed.
2) Ace - Patchiness: Shade code 8577, Shade Name: Brown Paper, which was made in AC7 which is the correct base for the mentioned shade. The problem of patchiness was observed due to overdilution of the paint as per investigation done by our representative.
In the first problem of Shade Variation" we would like to bring to your kind attention that the dealer has inadvertently chosen a wrong base for tinting the shade as desired by you otherwise there is no defect whatsoever in the paint products used by you at the site and we have instructed our dealers time and again to ensure that they use correct bases for the shades as desired by the customers.
In second problem of "Patchiness" it was observed due to over dilution of the paint which is painter error.
You will appreciate that we are one of the leading paint manufacturers in India. It has been our privilege to serve millions of consumers across the country and our reputation as a manufacturer of quality products is based on consumer satisfaction based on their experience with our products. Although there was no deviance in the quality of paint supplied to you, the Company had compensated you with the material i.e. 10 liters of Ace Exterior Emulsion and 10 liters of Apex Ultima purely as a goodwill gesture and business decorum.
We trust that the matter now stands resolved to your satisfaction
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+91 22 3981 8000
Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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Regards
Aparna
Asian Paints Ltd