[Resolved]  Asian Paints — False commitment, Poor Quality of Work and Service

Address:

Kolkata, West Bengal

January 27th January, 2014 Hi: We live in USA and in the recent visit to Kolkata, India, my wife thought of repaint the our apartment at Phoolbagan, Kolkata. As we believe quality comes first, we thought of best brand name, excellent professional service, perfect quality finishing, effective site supervision with quality of people. After all we have seen the Asian paints military captain commercial: 'Har ghar Kuch Kahta hai', highly impressed, influenced, mesmerized and choose Asian Paints. But we did not know the reality always highly different from all picture pink dream like commercials and corporate website commitments written by highly paid copywriter professional. The Sales guy(Rahul Singh) came with high level commitments and picture perfect ideas. The next day we sign a contract(no: 10997) for 71K value with additional damp treatment of 10K for bathrooms. Things started changing after signing the contract. Job has started with slow pace (we have been told that most of the work has been completed as my wife will be departing India in 2 weeks). Sales guy did not turn up to listen the issues and our exceptions. All the rosy promises for fixing o[censored]neven walls not completed neither appropriate number of manpower has been assigned to gear up to complete the job. We watched assigned manpower are enjoying 40% leisure time in absence of any proper supervision. My wife became irritated, furious, frustrated with the whole project how this has been handled. We could have terminate/cancel the job but we thought we can still escalate the issue at higher corporate levels of Asian Paints, even we did not experience the dream like military captain commercial. We are sure Indian corporate culture build up on the basis of value, believe and ethics and MNC shift the paradigm to a new high of yardsticks of challenges. These few lines of honest approach may not bang the correct door but a simple question will be unanswered: “How we could have handled this differently”. We do trust that the brand name Asian Paints is still valid even some of the team members failed to support the idea ‘Attitude to a valued customer’. In the meantime my wife will depart her home country India with a bad dream. Thanks !! Amrita Kumar Deb 7665 Audubon Meadow Way Alexandria, VA -22306 [protected] Jhuma Deb 215 CIT Road, Phoolbagan, Kolkata-700010 Cell: [protected]