Asian Paints — Mischief in color quality (Grade)

Address:

Vadodara, Gujarat, 390002

Consultancy Ref # 1541S00082
CRM Order # [protected] | 2.1.16

To Asian Paints Concerned Person

Regret to inform you that I am having vary bad experience by choosing Asian Paints Home Painting solutions.

On contacting Asian Paints Home Painting Solutions, I have been referred to Mehta Enterprise and subsequently representative (Nitesh Sharma) from Mehta Ent. came and initiated process for painting my home. during the process of the same I have been advised by your team to have Royale Aspira on each wall in Bedrooms as well as stair case portion and in Drg. Room. accordingly I have finalised the deal and agreement made in between us. further i have also been advised to take colour consultance and paid extra INR 2000.

Once the works started very surprisingly and shocking I came to know that we are being cheated! Your paint people have painted Plastic Paints on the wall!! (it was supposed to have Aspira). As per your norms you provide supervision and supervisor but none of your supervisor was aware about that!!! pls. note that we choose Asian Paints to have hassle free painting service but its not worth!

When I asked to your people how this happened then different story came into our sight that this mistake has been done by the contractor to save money as the wall which has been painted by Plastic Paints requires ony 200 ml of color and these much qty. doesn't come into Aspira. while asking the same to Contractor contradictory he replied that we are given material from Asian Paints and no more responsible!! at the end of the day it feels us like a hell!!!

Since this issue occurred we have asked Asian Paints to give proper justification why this has happened but none of them is replying properly. Work has been stopped as is where is basis and we are in the middle of the Sea without trusted Sailor!!! (I have already paid half of the Contract Amount)

Looking forward to your positive response.

Rgds,

David Christian