[Resolved]  Asian Paints — Paint not done properly and poor response to customer complaints

Address:	Gurgaon, Haryana, 122001
Website:	Asian Paints

Reminder 8

— original message —
From: manoj bhargava
Sent: thursday, june 2, 2016 9:56 am
To: 'feedback cmnid'
Cc: 'astha gupta'; 'pritee todankar'; 'customercare cmnid'
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Reminder 7

— original message —
From: manoj bhargava
Sent: monday, may 16, 2016 9:52 am
To: feedback cmnid
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Reminder 6

— original message —
From: manoj bhargava
Sent: saturday, april 23, 2016 3:56 pm
To: feedback cmnid
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Reminder 5

Still no response.

Sent from my blackberry 10 smartphone.
Original message
From: feedback cmnid
Sent: thursday, 14 april 2016 12:45
To: manoj bhargava
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]


Dear mr. Bhargava,

We apologize for the inconvenience caused to you.

Please note your apehs complaint no:[protected].

Kindly quote this complaint no. For any further interaction on current subject.

We are forwarding your request once again to delhi department. We are sure they will attend you at the earliest.

Mean while if you need any further assistance, please feel free to write back to us on

[protected]@asianpaints.com or you can call us on helpline toll free no.[protected]/[protected].

Kindly do not change the subject while replying.

Thanking you,
Best regards,
Aparna
Asian paints ltd.

_
From: manoj bhargava [[protected]@mbinformatics.com]
Sent: thursday, april 14, 2016 12:23 pm
To: feedback cmnid
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: re: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Dear aparna,

I am really not sure if my complaint is being taken seriously. No one has contacted me after the complaint was lodged. Is this the way asian paints works?

Regards,

Manoj

— original message —
From: feedback cmnid [mailto:[protected]@asianpaints.com]
Sent: monday, april 4, 2016 1:18 pm
To: manoj bhargava
Cc: astha gupta; pritee todankar; customercare cmnid
Subject: [external mail] ezycolour home solutions complaint mr. Manoj bhargava[protected]

Dear mr. Bhargava,

We apologize for the inconvenience caused to you.

Please note your apehs complaint no:[protected].

Kindly quote this complaint no. For any further interaction on current subject.

We are forwarding your request to delhi department. We are sure they will attend you at the earliest.

Mean while if you need any further assistance, please feel free to write back to us on

[protected]@asianpaints.com or you can call us on helpline toll free no.[protected]/[protected].

Kindly do not change the subject while replying.

Thanking you,
Best regards,
Aparna
Asian paints ltd.

_
From: manoj bhargava [mailto:[protected]@mbinformatics.com]
Sent: sunday, april 03, 2016 11:58 am
To: customercare cmnid
Subject: re: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)

Reminder

No action taken regarding paint work. Really very disappointed.

Regards,

Manoj

Sent from my blackberry 10 smartphone.
From: manoj bhargava
Sent: tuesday, 16 february 2016 09:48
To: [protected]@asianpaints.com
Subject: fw: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)


Dear sir,

Ref complaint no[protected]

This is regarding paint work done by color avenues at our residence in central park 1, gurgaon.

We are very unhappy by the way the work has been handled and want a thorough review done by your senior team. Below are certain issues that need to be addressed:


• paint work is not evenly done and we can see unevenness

• peeling of paint at certain areas

• final touchup and cleaning not done

• deep cleaning was promised but no arrangement done.

Apart from the above, the person in-charge is not taking calls now which is making things very frustrating.

Regards,


Manoj bhargava
_
Chief operating officer
Mb informatics pvt. Ltd.
Unit 104 - 111, tower d, jmd megapolis,
Sector 48, sohna road,
Gurgaon – 122001, india.
Tel +[protected] mobile + (91) [protected]
E-mail: [protected]@mbinformatics.com


From: manoj bhargava
Sent: sunday, february 14, 2016 1:01 pm
To: color avenues
Subject: re: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)

‎dear ankit,

It is really surprising that this mail is being ignored totally.

Manoj bhargava

Sent from my blackberry 10 smartphone.
From: manoj bhargava
Sent: monday, 8 february 2016 12:06
To: color avenues
Subject: re: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)


Dear ankit,

We are very disappointed by the way our entire work has been handled. There are a couple of quality issues and also we were assured that deep cleaning will be arranged. I have been following up for that since last 3 months and the only reply i get each time that he will revert back in 2 days. Now the position is that pankaj is not taking my calls. To get the paint removed i had to get in touch with your contractor directly and get the same done. It is really frustrating and not giving good opinion about color avenues.

In case our matter is not resolved in next 2 days, i will escalate the same to a different level.

Regards,

Manoj bhargava
Mobile + (91) [protected]
E-mail: [protected]@mbinformatics.com

From: manoj bhargava
Sent: sunday, june 28, 2015 9:42 am
To: color avenues
Subject: re: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)

Dear ankit,

I had a discussion with pankaj yesterday regarding the quality of paint. I am looking for royal and it should be done properly. As per pankaj undulations will be there and we may not get the desired quality. ‎i want a confirmation before we start the work.

Regards,

Manoj


Sent from my blackberry 10 smartphone.
From: color avenues
Sent: monday, 15 june 2015 14:18
To: manoj bhargava
Reply to: color avenues
Subject: aphs quotation_ mr. Manoj bhargav (Revised 15-june-2015)


Dear sir/ma'am,

Please find attached painting quotation for your requirement.


Thanks & regards,
Ankit singh
Sales associates
[protected]
Asian paints home solution