[Resolved] Asian Paints — Peeling of paint and warranty claim; refer my complaint no. [protected]

milindangal

from Bengaluru, Karnataka

Address:

411052

Got painting job done in october 2015. warranty no/job id: pun1503819 and pun1503819. paint started peeling few months ago, called the contractor several times & finally filed complaint with ap on 5th oct'16. got complaint no:[protected] and empty promise that "our rep will visit your premises in 2 or 3 days time". nobody came till18 oct'16. so again called customer care no & as usal got standard response that "all our executives (!) are busy, we will cal you later" & the phone got diswconnected. (this is what happenes when you go to claim warranty!") once again nobody called, so got online website of ap & filed complaint again on"live chat"with miss aparna on 18 oct'16 & got the stock answer saying"aparna: i shall forward your details on an urgent basis and you shall receive a revert from our relevant department at the earliest."
Today is 28th october 2016 and nothing has happened so far.
Absolutely pathetic response to customer complaints. shameful behavior from asian paints.

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Dec 1, 2016

Complaint marked as Resolved

Asian Paints customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2016

Asian Paints Customer Care's response We apologize for the inconvenience caused to you. We have escalated your concerns to the relevant team who will work towards addressing the same.