Asian Paints — Poor Service by Asian Paints Ezycolour Home Solution Team Kolkata

Address:Kolkata, West Bengal

Hi I am Tamalika Ganguly from Kolkata. I have done an agreement with Asian Paints EzyColour Home solution team to paint my room interiors. Total Contract amount was Rs.51000/-. They have told to do a colour consultancy by Asian Paints which will be free of Charge. Generally they will charge Rs.2000/- for colour consultancy. Now as per the the colour consultant's suggestion they are unwilling to do the paint of my Grills area. Now I have told them to either do the colour as per their consultant's suggestion or settle this contract. Now they are charging me Rs.2000/- for colour consultancy charges & want to settle the contract. If they are unable to do the colour as per their colour consultant suggestion then what is the use of colour consultancy. I have made a complaint to their customer care but nobody have contacted me. My complain no. [protected]. Kindly solve my issue
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We regret the inconvenience caused to you. We will investigate the concern internally and revert to you shortly. Please bear with us.
Dear Tamalika, as discussed with you we will be refunding INR 2000 collected against CCH service.
Thank you very much for your quick respond. This is to inform you that I don't want any refund of Rs.2000/- I want to continue with Asian Paints services & complete the task as per initial contract. Total Contract was Rs.51000/-. If some color is not avialabe keep that portion aside but finish my remaining work by the Home Solution team only. I don't want to settle this contract
Dear Tamalika, our team has been in constant touch with you for resolving your complaint. An appointment was also scheduled for 9th September evening, however, you were unavailable for the same. We will not be able to change the contractor in the middle of the work as per your request. For the remaining area where no work has been executed by us, we shall refund the amount collected against it. Please feel free to contact us at [protected]@homesolutions.com for any further feedback or clarification.
Dear Mr. Banerjee, the money has been transferred to your account yesterday. Do let us know if we can assist you in any way.

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